“Refund was approved and back in my account the same day.” - Deliver+ customer
Enhance the spa experience in your own bathroom at home with our Surrey Down Spa 100% Cotton Luxury Hotel Bath Mat, tried and tested by five-star hotels around the World. With a double base yarn for high durability and a low 3-4mm pile with a high number of picks for a dense, fluffy fabric. All of our towels are Oeko-Tex 100 certified which mean every component of the product from the fabric to the thread and accessories has been rigourously tested against a list of up to 350 toxic chemicals making our towels suitable for all including babies and children. All of our towels come packaged in a beautiful box - great for gifting for someones new home or as a wedding present.
Machine washable up to 90 degrees and can be tumble dried - Size 75cm x 50cm
For hygiene reasons, we cannot offer returns or refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, vitamins and supplements, medicines, toiletries, swimwear or lingerie and adult toys if the product or item has been used, if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty.
Items of footwear and/or clothing must be unworn, unwashed with the original labels attached. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights. Also, footwear must be tried on indoors.
Click here to view our full Returns Policy.
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Enhance the spa experience in your own bathroom at home with our Surrey Down Spa 100% Cotton Luxury Hotel Bath Mat, tried and tested by five-star hotels around the World. With a double base yarn for high durability and a low 3-4mm pile with a high number of picks for a dense, fluffy fabric. All of our towels are Oeko-Tex 100 certified which mean every component of the product from the fabric to the thread and accessories has been rigourously tested against a list of up to 350 toxic chemicals making our towels suitable for all including babies and children. All of our towels come packaged in a beautiful box - great for gifting for someones new home or as a wedding present.
Machine washable up to 90 degrees and can be tumble dried - Size 75cm x 50cm
For hygiene reasons, we cannot offer returns or refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, vitamins and supplements, medicines, toiletries, swimwear or lingerie and adult toys if the product or item has been used, if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty.
Items of footwear and/or clothing must be unworn, unwashed with the original labels attached. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights. Also, footwear must be tried on indoors.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new 100% Cotton Luxury Hotel Bath Mat against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
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XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.