“Refund was approved and back in my account the same day.” - Deliver+ customer
Refresh and protect your hands with ila’s Hand Wash for Purifying Skin, a luxurious, 100% natural, vegan, and cruelty-free formula designed to gently cleanse while nourishing and purifying. Infused with botanical extracts, essential oils, and natural antibacterial ingredients, this hand wash effectively removes impurities without stripping moisture, leaving your skin feeling soft, refreshed, and beautifully scented.
Apply one or two pumps to wet hands. Lather and massage for at least 20 seconds to cleanse thoroughly. Rinse well with warm water. Follow with ila’s Hand Balm for extra hydration. Use daily for soft, purified, and nourished hands.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Refresh and protect your hands with ila’s Hand Wash for Purifying Skin, a luxurious, 100% natural, vegan, and cruelty-free formula designed to gently cleanse while nourishing and purifying. Infused with botanical extracts, essential oils, and natural antibacterial ingredients, this hand wash effectively removes impurities without stripping moisture, leaving your skin feeling soft, refreshed, and beautifully scented.
Apply one or two pumps to wet hands. Lather and massage for at least 20 seconds to cleanse thoroughly. Rinse well with warm water. Follow with ila’s Hand Balm for extra hydration. Use daily for soft, purified, and nourished hands.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Hand Wash for Purifying Skin against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
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For more information about claims submission, please check XCover Help.