On the gas lift component itself there should be a small cap on the top, before assembling it, please remove the cap and this will ensure it functions correctly.

Delivered to your doorstep. Overall Dimension: 59.5 x 60.0 x 104.0cm. Forever-stylish faux leather upholstery; Thick padding for comfort, with high back and armrests for support; 360 degree swivel seat works with your body as it moves; 94-104 cm adjustable height: set it to a level you want; Maximum load 150kg, assembly required; Overall Dimension: W59.5 x D60 x H(94-104) cm; Seat Dimension: W48 x D47 x H(40-50) cm; Pad Material: Faux Leather + Sponge; Colour: Black; Supporting Weight: 150kg; Item Label: 5550-3478BK;

Something not quite right? You have 28 days from the day you receive it, to send something back.

Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.

Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.

Click here to view our full Returns Policy.