“Refund was approved and back in my account the same day.” - Deliver+ customer
Relieve neck, back and shoulder pain with this Foldable Massage Pillow from Carmen. With the zippered design the pillow can lay flat as a massage pillow or it can be folded to offer lumbar support for great versatility. Choose from low and high vibration settings for a massage tailored to your preferences so you can soothe muscle aches and pains, all at the touch of a button. The cordless design will allow you to move freely when using the massage without being restricted by a socket, with 2x AA batteries required. As a result, it is perfect to use on the go whether you are travelling or commuting to work. It can also be used as a lumbar support, allowing you to sit comfortably when working in the office or on a long car journey. Soft-touch-fabric on one side of the pillow offers comfort, whilst the fleecy material on the other side will provide additional warmth for greater relaxation and pain relief.
Therapeutic vibration massage relieves pain and tension
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
Relieve neck, back and shoulder pain with this Foldable Massage Pillow from Carmen. With the zippered design the pillow can lay flat as a massage pillow or it can be folded to offer lumbar support for great versatility. Choose from low and high vibration settings for a massage tailored to your preferences so you can soothe muscle aches and pains, all at the touch of a button. The cordless design will allow you to move freely when using the massage without being restricted by a socket, with 2x AA batteries required. As a result, it is perfect to use on the go whether you are travelling or commuting to work. It can also be used as a lumbar support, allowing you to sit comfortably when working in the office or on a long car journey. Soft-touch-fabric on one side of the pillow offers comfort, whilst the fleecy material on the other side will provide additional warmth for greater relaxation and pain relief.
Therapeutic vibration massage relieves pain and tension
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Foldable Massage Pillow, 2 Vibrating Modes, Cordless, Navy Blue, C81227 against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.