“Refund was approved and back in my account the same day.” - Deliver+ customer
Each animal experience day offers a unique and different adventure. While many of our encounters take place in a zoo or wildlife park, you can also choose to enjoy a friendly encounter with the alpacas on a charming farm setting. It’s important to note that the number of participants for each experience option may vary depending on the chosen activity. Immerse yourself or your loved ones in a truly unforgettable animal encounter and embark on an exhilarating journey bursting with excitement and discovery.
Please click here for additional information
Valid for 12 months. Minimum age ranges between 6 and 12 depending on the experience chosen.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Each animal experience day offers a unique and different adventure. While many of our encounters take place in a zoo or wildlife park, you can also choose to enjoy a friendly encounter with the alpacas on a charming farm setting. It’s important to note that the number of participants for each experience option may vary depending on the chosen activity. Immerse yourself or your loved ones in a truly unforgettable animal encounter and embark on an exhilarating journey bursting with excitement and discovery.
Please click here for additional information
Valid for 12 months. Minimum age ranges between 6 and 12 depending on the experience chosen.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
We Think You'll Like
Sponsored Products
Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Animal Encounter Gift Experience against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
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XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
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