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Returns Update: Orders placed between 17th November and 18th December can be returned until the 15th January 2023. Orders placed on or after 18th December have 28 days to return.

Customer Service

Cookies

List of Cookies

 

COOKIES WE USE

A list of our cookies is set out at the end of this Cookie Policy. We use the following cookies:

 

Strictly Necessary Cookies- These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas. Without using these cookies, services you have asked for such as shopping baskets or e-billing cannot be provided.

 

Functionality Cookies – These cookies remember choices you make to improve your experience. These cookies are used to recognise you when you return to our website. They allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features such as greeting you by name. They can also be used to remember changes you have made to text size, fonts and other parts of our website that you can customise. They may also be used to provide services you have asked us for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

 

Tracking, targeting or Advertising Cookies - These cookies collect information about your browsing habits. These cookies record your visit to our website, the pages you have visited and links you have followed. They are used to deliver adverts which are more relevant to you and your interests, to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They are also used to track whether you have clicked through to our website from one of our affiliate’s websites so that we can manage our affiliate networks.
We will use this information to make our website and the advertising (including product recommendations) displayed on it more relevant to your interests. These cookies are also placed by third parties (including advertising networks) with our permission. These cookies remember that you have visited our website and the pages you have visited, and this information is shared with other organisations such as advertisers and may be used to deliver adverts to you on third party websites or applications (or via email where you have consented to this) based on your online activity.
Please also see our Privacy Notice here for further information about the cookies we use in respect of analytics and targeted advertising tools.

 

Change Browser Settings - If you don’t change your browser settings and continue to use our website, we will assume that you consent to us continuing to download cookies onto your device. Whether or not you allow us to download cookies is up to you, but if you choose to disable cookies by changing your browser settings, our website and its features may not necessarily work in the same way or produce the same personalised experience. If you delete all of your cookies, you will have to update your preferences with us again. If you use a different device, computer profile or browser you will have to tell us your preferences again.

Opt-out schemes
There are opt-out schemes which allow you to opt-out from receiving targeted advertising from third parties who are members of those schemes:
Network Advertising Initiative – Please visit http://www.networkadvertising.org/choices
EDAA – Please visit http://www.youronlinechoices.eu for further information
You can find more information about cookies at:https://ico.org.uk/for-the-public/online/cookies/ and https://www.google.co.in/intl/en/policies/technologies/cookies/.


LIST OF COOKIES
You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

STRICTLY NECESSARY
STRICTLY NECESSARY COOKIES HELP MAKE A WEBSITE USABLE BY ENABLING BASIC FUNCTIONS LIKE PAGE NAVIGATION AND ACCESS TO SECURE AREAS OF THE WEBSITE. THE WEBSITE CANNOT FUNCTION PROPERLY WITHOUT THESE COOKIES.

Service

Cookie Name

Purpose

Expiry

boohoo
boohooMAN
Nasty Gal
Miss Pap
Karen Millen
Coast
Oasis
Warehouse
Dorothy Perkins
Wallis
Burton
Debenhams

dw

This cookie checks whether or not a browser is accepting first party cookies.

1 month

dw_cookies_accepted

Stores the user's cookie consent state for the current domain.

From 3 months to 2 years

dw_dnt

This is a "Do not track" cookie set by your browser settings to inform our websites what cookies are allowed or disallowed for tracking.

Session

dwsecuretoken_UID{32}

This cookie is used by the website, in order to secure that the visitor’s information is not abused or used by any other than the rightful visitor.

Session

dwanonymous_UID{32}

This cookie contains a specific ID on the visitor in order to distinguish visitors. This information allows the website to remember the visitor’s preferences, settings and secures the functionality of the shopping basket.

6 months

dwac_UID{32}

Analytics Cookie

Session

dwsid

System session management cookie associated with the Demandware eCommerce platform.

Session

dw_locale

This cookie contains the country selected in the country selector as an abbreviation

1 year

weird_get_top_level_domain

Cookie used to detect the root domain on the page, deleted immediately after use.

Instant

locn

This cookie is used for collecting a region code and setting the user’s region.

Never

lang

This cookie is used for collecting a language code and setting display language so we can present you the correct language.

Never

RFID

This cookie is used for user reference ID and verification hash collected, for the purposes of session control.

Never

RVI

This cookie is used for collecting a list of your recently viewed products so we can display "recently viewed items" to help you find products more easily.

1 Week

vbmprods

This cookie is used for collecting a list of recently viewed items for the purposes of displaying "recommended items" panel.

1 Week

forterToken

Fraud detection.

5 years

ftr_ncd

Fraud detection.

5 years

vbmtracker

This cookie is used for collecting recommended items tracking code for the purposes of building "recommended items" data.

1 Week

newCurr

This cookie collects data on currency to rate against in order to provide an exchange rate.

1 Week

sid

This cookie collects session ID for the purposes of session control.

Session

Setview

This cookie stores user's preference for the product information display page.

1 Week

setViewPerPage

This cookie keeps user's preference for the number of products to view per page.

1 Week

referid

This cookie stores referral data to track sites that link to Demandware.

2 days

httprefer

This cookie stores referral data to track sites that link to Demandware.

2 days

RSI

This cookie keeps the last 3 keyword searches for the purpose of displaying the last 3 key words so users can quickly go back to them.

1 day

Quench

This cookie manages performance on the website platform.

Session

_cs_UID{13}

Content Square - Includes user ID

Session

_cs_id

This cookie contains ContentSquare’s user identifier

13 months

_cs_s

This cookie contains the number of pageviews within the running session for ContentSquare Solution

Session

_cs_vars

This cookie is used by ContentSquare to record custom variables

Session

_cs_optout

This cookie is used by ContentSquare to exclude some visitors from the collection

10 years

_cs_c

Content Square - This cookie is used to record the user consent

13 months

_cs_ex

Content Square - This cookie allows the exclusion of visitors from data collection

30 days

__cq_dnt

This is a "Do not track" cookie set by your browser settings to inform the website what cookies are allowed or disallowed for tracking.

Session

cqcid

Enables tracking of anonymous users to measure and improve performance, and also supports personalisation of site content.

Session

__cfduid

Used by the content network, Cloudflare, to identify individuals behind a shared IP address and apply security settings on a per-client basis.

1 year

__cq_bc, __cq_seg, __cq_uuid

Enables tracking of anonymous or logged in users to measure and improve performance, and also supports personalisation of site content.

From 1 month to 14 months

mt.sc

Monetate - This cookie tests and adapts our site to offer an improved customer experience. It stores an anonymous ID with other information regarding your current session. We use this information to create, adapt and improve the online customer experience.

Session

mt.v

Monetate - This cookie tests and adapts our site to offer an improved customer experience. It stores an anonymous ID with other information regarding your current session. We use this information to create, adapt and improve the online customer experience.

5 years

locationProtocol

Returns and stores the protocol of the current URL

Session

isCountrySelectorShowed

This cookie stores information about previous interactions with the country selector drop down

Session

sid

This is a very common cookie name, but where it is found as a session cookie it is likely to be used as for session state management.

Session

transData

Transaction id existing check, avoids duplication of order ids being passed to GA on order confirmation page refreshes

2 years

ecomStepCompletion

This cookie is used stop the inflation of hits around multiple checkout journeys within Google Analytics

Session

lastvisit

This cookie is used to provide messaging to the customer upon their return to site.

Various

firstVisitPopupSettings

This cookie is used with cookie-based form popups which can be set to appear after a certain interval of time. It is also used to hide itself when a user returns to the website.

Session

order_id

Stores information about the users most recent order id and used to trace actions performed by a user or system with this order

1 year

_ga, _gali

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages they visited.

2 years

_gid

Used to distinguish users.

1 day

_gat

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_ .

Session

EG-U-ID

User identifier

1 year

boohoo
boohooMAN
Nasty Gal
Miss Pap
Karen Millen
Coast
Oasis
Warehouse
Dorothy Perkins
Wallis
Burton
cquotient.com

__cq_seg

Enables tracking of anonymous or logged in users to measure and improve performance, and also supports personalisation of site content.

1 month

Monetate.net

mt.p

The purpose of this cookie is to track users actions within the website and allows us to try out different website improvements and personalisation and report upon their effectiveness

Session

Googletagmanager.com / Google Analytics

gtm_auth

A technical solution for managing tracking codes

Session

gtm_experiment

These cookies are used to target content variants to a user and a content experiment cookie to determine a user's participation in an experiment

Session

optimize_editor

These cookies are used to target content variants to a user and a content experiment cookie to determine a user's participation in an experiment

Session

gtm_debug

A technical solution for managing tracking codes

Session

gtm_preview

A technical solution for managing tracking codes

Session

GTM-XSRF-TOKEN

A technical solution for managing tracking codes

Session

_ga

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages they visited.

2 years

_gid

Used to distinguish users.

4 days

Cquotient.com

uuid

Contains a randomly generated ID. Lets the website keep track of your session, without them the website wouldn't be able to treat you as an individual.

16 months

 
FUNCTIONALITY
FUNCTIONAL COOKIES ENABLE A WEBSITE TO REMEMBER INFORMATION THAT CHANGES THE WAY THE WEBSITE BEHAVES OR LOOKS, LIKE YOUR PREFERRED LANGUAGE OR THE REGION THAT YOU ARE IN.

Service

Cookie Name

Purpose

Expiry

boohoo
boohooMAN
Nasty Gal
Miss Pap
Karen Millen
Coast
Oasis
Warehouse
Dorothy Perkins
Wallis
Burton
Debenhams

locationProtocol

Returns and stores the protocol of the current URL

Session

stc{5}

This cookie is used to store all the other cookie data in concatenated form. The Cookie’s name has the site ID in it.

1 year

premierCustomer

Premier user Journey

1 year

_derived_epik

This cookie is associated with the MailChimp sign up form that will pop-up on the homepage. Will store the value ‘yes’ to prevent the popup being displayed again

Session

customerType

Allows the behavioural tracking of new and existing customers across our site.

Session

affiliateOrigin

Deduplication of affiliate and paid channel sales - Only placed when a set criteria is met in the URL appends (utm_source etc.)

30 days

cjevent

This cookie captures an id that is an internal CJ value which is used to attribute transactions to the original click and record commissions.

30 days

www.ist-track.com

ISTTrack

Intelligent Reach is a cloud-based ecommerce software provider helping retailers and brands ensure product information for online shoppers is high quality, relevant, in the right format and performing well with all partners, in all countries

1 year

Fitanalytics.com

__cfduid

Used by the content network, Cloudflare, to identify individuals behind a shared IP address and apply security settings on a per-client basis.

1 year

connect.sid, fita.sid

Used to persist sizing data through the 'WHAT'S MY SIZE?' link on the product detail page

From 10 days to 3 months