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Customer Service

Payments & Promotions

We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.

If you're having issues applying a promo to your order, these are some of the things to check:

  • -Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
  • -Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
  • -Check for any exclusions, some of our promos exclude products from some categories on our website.
  • -If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.

Payment options

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, Discover and Diners. We also accept PayPal, Apple Pay (iOS only), Giftcards and prepaid debit cards.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Gift Vouchers

If you've been gifted a Dorothy Perkins voucher/gift certificate, then yes we accept those, please get in touch with customer service

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly.

If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Dorothy Perkins account.

If the above doesn't help, your Credit Card Company or bank will have more information.

If using PayPal, please contact PayPal directly if your payment has been declined.

If you're still facing problems then please contact us with the following information:

  • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
  • -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
  • -What payment method you were trying (e.g. PayPal, Visa)
  • -A description of the problem and what time the problem occurred

Purchasing a Dorothy Perkins gift card

You can purchase Dorothy Perkins gift cards here. The gift card will be sent via email to the chosen recipient for use on the UK website only. Gift cards can be purchased with a minimum value of £5 and a maximum value of £500. A limit of 5 gift cards can be purchased in one transaction. See full terms & conditions here.

Redeeming a gift card

To redeem a gift card, head to checkout and enter your gift card number and pin in the gift card field, both of these can be found on your gift card email. This can be used alongside other payment methods. You have 24 months from the date you receive the gift card email in which to spend it, please note if you have received a gift voucher the expiration date should be listed in the email. Gift cards are currently unavailable as a payment method on the app. You can redeem a maximum of 5 gift cards in any transaction. If you’re having trouble redeeming your gift card, please get in touch here.

How do I check the balance on my gift card?

You can check the balance of your gift card here. Alternatively you can check the balance at checkout.

I haven’t received my gift card?

If you've purchased a gift card and you or the recipient has not received it, first check your junk folder. Still no luck? Please get in touch here.

Returning an item purchased with a gift card?

If you decide to return your items, the original amount paid using a gift card will be added to a new gift card which will be emailed to the email address used on the order. See full terms & conditions here.

I changed my mind, can I have a refund on the gift card I’ve purchased?

Gift Cards cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value. If you have further questions, please get in touch here.