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Customer Service

Payments & Promotions

We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.


If you're having issues applying a promo to your order, these are some of the things to check:

  • -Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
  • -Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
  • -Check for any exclusions, some of our promos exclude products from some categories on our website.
  • -If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.

Payment options


We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, Discover and Diners. We also accept PayPal, Apple Pay (iOS only), Giftcards and prepaid debit cards.


Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app.


When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.


Gift Vouchers


If you've been gifted a Dorothy Perkins voucher/gift certificate, then yes we accept those, please get in touch with customer service

PAY IN 3 PAYMENTS, INTEREST-FREE. Split your purchase into three equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees. No impact to your credit score. All you need is: A UK credit or debit card, to be over 18 years of age and a UK residents address.


For a full list of FAQs please click here.


Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click here as Klarna are right on hand for quick and simple, self service solutions.


Dorothy Perkins acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]


For customer service queries you can contact the Klarna customer service team here. See here for Klarna Terms and Conditions.

Shop Now. Wear Now. Pay It In 4* Pay for your purchases over four automatic instalments, due every two weeks, interest free. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.


Simply select Clearpay as your payment method at checkout. All you need is:

A UK credit or debit card

To be over 18 years of age

A UK residents address


For a full list of FAQs please click here.


Clearpay Customer inquiries will be addressed by the Customer Support team here.


Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and Terms and Conditions apply.


Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6 if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly.


If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly.


If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Dorothy Perkins account.


If the above doesn't help, your Credit Card Company or bank will have more information.


If using PayPal, please contact PayPal directly if your payment has been declined.


If you're still facing problems then please contact us with the following information:

  • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
  • -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
  • -What payment method you were trying (e.g. PayPal, Visa)
  • -A description of the problem and what time the problem occurred


Purchasing a Dorothy Perkins gift card

You can purchase Dorothy Perkins gift cards here. The gift card will be sent via email to the chosen recipient for use on the UK website only. Gift cards can be purchased with a minimum value of £5 and a maximum value of £500. A limit of 5 gift cards can be purchased in one transaction. See full terms & conditions here.

Redeeming a gift card

To redeem a gift card, head to checkout and enter your gift card number and pin in the gift card field, both of these can be found on your gift card email. This can be used alongside other payment methods. You have 24 months from the date you receive the gift card email in which to spend it, please note if you have received a gift voucher the expiration date should be listed in the email. Gift cards are currently unavailable as a payment method on the app. You can redeem a maximum of 5 gift cards in any transaction. If you’re having trouble redeeming your gift card, please get in touch here.

How do I check the balance on my gift card?

You can check the balance of your gift card here. Alternatively you can check the balance at checkout.

I haven’t received my gift card?

If you've purchased a gift card and you or the recipient has not received it, first check your junk folder. Still no luck? Please get in touch here.

Returning an item purchased with a gift card?

If you decide to return your items, the original amount paid using a gift card will be added to a new gift card which will be emailed to the email address used on the order. See full terms & conditions here.

I changed my mind, can I have a refund on the gift card I’ve purchased?

Gift Cards cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value. If you have further questions, please get in touch here.