Shopping with us in store and online – everything you need to know
We’re here for you 24/7 at dorothyperkins.com with contactless delivery and returns
The health and safety of our employees, customers and communities is our priority. We’re continuing to operate online with enhanced safety measures and are working hard to make your shopping experience as smooth as possible.
In line with government guidance and lockdown restrictions, our stores are temporarily closed.
Of course, we’re still here for you 24/7 online, with free home delivery on orders over £30 and free UK returns. We’ve also introduced a range of new contactless delivery and returns options for you to choose from.
Here’s what you need to know about shopping with us right now…
Changes in store
In line with government guidance and lockdown restrictions, our stores are temporarily closed. When you can visit us in store again, here are a few things to keep in mind:
Socially distanced shopping
We’ve made some alterations to the layout of our stores and queuing areas and added floor markings and signage to help customers stay socially distanced. Please keep 2m apart from others and wear a face covering when you shop with us unless you are exempt.
Limited numbers of shoppers
We’ll be limiting the number of people in store and ask that you shop alone where possible. Children should be closely supervised to maintain social distancing.
Our fitting rooms remain closed to minimise contact.
We recommend contactless payments and we’ve added screens at till points to help protect you and our staff – e-receipts are also available.
Cleaning & safety measures
As you’d expect, we’ll be carrying out extra cleaning, sanitizing and hygiene measures to keep the whole store as safe as possible.
Your delivery options
We are continuing to offer free Standard Delivery on orders over £30 to your home. Our couriers are offering contact-free delivery as standard. This means no hand-to-hand contact and your parcel will be left safely at your door. If you have a safe place and would like your order left there instead, please let us know by adding a note to the delivery instructions box at checkout or by using the ‘My Places’ feature in the Hermes app. Some orders may take a little longer to arrive than usual due to the extra social distancing measures we’ve put in place to keep our distribution centre employees and couriers safe.
Changes to returns
Our extended returns period applies to items purchased from 2 November to the end of December which can be returned until 31 January 2021. As always, we offer a range of FREE and easy ways to return your items, including contactless collection from your home.
Collect From Store
Our Collect From Store service is currently unavailable. If a store is temporarily closed and your item has already been dispatched there, your order will be cancelled. You will be notified and automatically refunded in full. We apologise for any inconvenience caused.
Questions & queries
To ensure the safety and welfare of our staff we have temporarily closed our Customer Care call centres. In the meantime, our Customer Care team are still available and happy to help with any queries via email. For a quick answer to the most common questions, please see our FAQs.
As the situation changes our plans might too. If they do, we'll let you know.
Take care, and keep in touch.
The Dorothy Perkins team
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