We’re here for you 24/7 at dorothyperkins.com with free home delivery over £30 and extended returns
We hope that you and your loved ones are staying safe and well in this uncertain time. For more than 100 years we’ve been there for our customers, helping them feel good in the moments that matter and we believe the best way to get through this is to stay connected to each other. Reach out to us, tell us what you’d like to see from us and we’ll do our best to brighten your day, even just a little.
As the situation continues to evolve, we wanted to let you know that we are taking steps to ensure the welfare of our employees by closely monitoring the changing Government guidelines and following them accordingly.
The health and safety of our customers, employees and communities remains our first priority so, as the situation develops, we are making a number of changes to the way we do things.
Here’s what you need to know.
We are temporarily closing our stores
To continue to help protect our customers, employees and communities, all Dorothy Perkins stores are currently closed. We don’t yet know when our stores will reopen but look forward to welcoming you back when it’s safe to do so. We’re still here for you, as always, at dorothyperkins.com so you can shop safely from home.
Your delivery options
We can still deliver to your home and are now offering free Standard Delivery on orders over £30. Our couriers are offering contact-free delivery as standard. This means no hand-to-hand contact and your parcel will be left safely at your door. If you have a safe place and would like your order left there instead, please let us know by adding a note to the delivery instructions box at checkout or by using the ‘My Places’ feature in the Hermes app. Some orders may take a little longer to arrive than usual due to the extra social distancing measures we’ve put in place to keep our distribution centre employees and couriers safe.
Changes to returns
Returns to store are currently unavailable, but we will welcome returns for in-store purchases up to 14 days after our stores reopen. For online orders, we have extended our returns period to 45 days from receipt and have also introduced a new returns service offering a free contactless collection from home.
Collect From Store
As our stores are temporarily closed, we are not currently offering a Collect from Store service. If you have an order awaiting collection in store, we have sent you an update via email. Because it’s uncertain when our stores will reopen and we don’t keep you waiting, we will be returning and refunding your order. You will receive a full refund for your items via your original payment method, and this should appear in your account within a few days of your confirmation email. If you paid for delivery, please note, this will be processed separately.
Questions & queries
To ensure the safety and welfare of our staff we have temporarily closed our Customer Care call centres. In the meantime, our Customer Care team are still available and happy to help with any queries via email. For a quick answer to the most common questions, please see our FAQs.
As the situation changes our plans might too. If they do, we'll let you know.
Take care, and keep in touch
The Dorothy Perkins team
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