FAQs - Dorothy Perkins | Dorothy Perkins

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The health and safety of our customers, employees and communities is our top priority. We’re taking care to get your orders to you safely and as quickly as possible, and have introduced a range of free contactless delivery and returns options to choose from.

Your delivery options

Shop from home with free Standard Delivery on orders over £50. Our couriers are offering contact-free delivery as standard. This means no hand-to-hand contact and your parcel will be left safely at your door. If you have a safe place and would like your order left there instead, please let us know by adding a note to the delivery instructions box at checkout or by using the ‘My Places’ feature in the Hermes app. Some orders may take a little longer to arrive than usual due to the extra social distancing measures we’ve put in place to keep our distribution centre employees and couriers safe.

VIEW DELIVERY OPTIONS

Changes to returns

As always, we offer a range of free and easy ways to return your items, including contactless collection from your home.

CHANGES TO RETURNS

Questions & queries

For the safety and welfare of our staff, we’ve temporarily closed our Customer Care call centres. In the meantime, our Customer Care team are still available and happy to help with any queries via email. For a quick answer to the most common questions, please see our FAQs.

SEE OUR FAQS

As the situation changes our plans might too. If they do, we'll let you know.

Take care, and keep in touch.

The Dorothy Perkins team

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