Help & Contact

How to order

Ordering from dorothyperkins.com couldn't be easier! Just follow these simple steps:

 

1. Browse using the clothing options down the left hand side or enter a product description or number in the search box. To take a closer look at a product just click on the product image for more information.
2. When you are ready to buy, choose your size and colour and simply click on add to bag. Look out for any matching or complementary items underneath your selection.
3. Click on continue shopping or proceed to the checkout.
4. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
5. Click on continue shopping or continue to checkout.
6. Select new customers and fill in your details to register with us. Make a note of your password, as you will need it to keep track of your order and to shop with us again.
7. Check your order and choose your delivery option.
8. Select your method of payment, enter the details then click on confirm and pay.
9. Make a note of your order number.
10. We will send you a confirmation email to confirm that we are processing your order and another one when your order has been despatched to our couriers.

Returning customers

Are you a returning customer? Here's a brief reminder on how to shop the Dorothy Perkins website:

 

1. Log into your account using your email address and password.
2. Browse using the clothing options down the left hand side or enter a product description or number in the search box. To take a closer look at a product just click on the product image for more information.
3. When you are ready to buy, choose your size and colour and simply click on add to bag. Look out for any matching or complementary items underneath your selection.
4. Click on continue shopping or proceed to the checkout.
5. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
6. Click on continue shopping or continue to checkout.
7. Check your order and choose your delivery option.
8. Select your method of payment, enter the details then click on confirm and pay.
9. Make a note of your order number.
10. We will send you a confirmation email to confirm that we are processing your order.

FAQs

Click here to see our FAQs.

UK delivery times and costs

 

	Standard Delivery		Nominated Day Delivery
	Delivery Time	Delivery Costs	Delivery Time	Delivery Costs
Mainland UK	2-4 working days	£4	Delivery on selected day. Next working day available when ordered before 4pm Monday- Friday and 2pm on Sunday (GMT).	£5 for delivery Mon-Fri. £7.50 for Saturday.
Northern Ireland	3-5 working days	£4	The next working day after the day nominated at the checkout.	£5
Highlands and Islands	7 working days	£4	Up to 5 working days after the day nominated at the checkout.	£5
Channel Islands	Sorry but we currently do not deliver to addresses in the Channel Islands
BFPO	Sorry but we currently do not deliver to BFPO addresses

 

Please note we cannot cancel an order or change a delivery address once the parcel has been despatched.

 

Delivery Times

We aim to deliver all mainland UK standard orders in 2-4 working days.  However, sometimes during sale periods or other busy periods, deliveries may take longer.  If you have not received your delivery within 5 working days, please contact our Customer Care department. 

A signature is requested on delivery for both standard and nominated day deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order.

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at the checkout. You may also add some additional information to help the courier find your delivery address.

 

When was your order placed?	Mainland UK Standard Delivery Day
Between 12pm Fri and 12pm Mon	Weds or Thurs
Between 12pm Mon and 12pm Tues	Thurs or Fri
Between 12pm Tues and 12pm Weds	Fri or Mon
Between 12pm Weds and 12pm Thurs	Mon or Tues
Between 12pm Thurs and 12pm Fri	Tues or Weds
Between 12pm Fri and 12am Sat	Mon

If you place your order during a UK Bank Holiday period, please allow an extra working day for standard deliveries. Please note, Bank Holidays will not be available for nominated days for delivery.

PLEASE NOTE: We do not deliver on UK Bank Holidays. Please ensure that you check the expected delivery date for your nominated day delivery given at checkout before ordering.

International Delivery

Summary Guide to Your Delivery

We aim to deliver all international orders placed within the time specified below. However, sometimes during sale periods, public holidays or other busy periods, deliveries may take longer. If you have not received your delivery within the specified time, please contact our Customer Care department.

Country	Delivery Time	Delivery Costs
Albania	3 - 5 Working Days	£6.00
Andorra	3 - 5 Working Days	£5.00
Anguilla	5 - 7 Working Days	£10.50
Argentina	5 - 7 Working Days	£10.50
Armenia	3 - 5 Working Days	£6.00
Australia	5 - 8 Working Days	£10.50
Austria	3 - 5 Working Days	£5.00
Azerbaijan	3 - 6 Working Days	£10.50
Bahamas	5 - 7 Working Days	£10.50
Bangladesh	5 - 7 Working Days	£10.50
Barbados	5 - 7 Working Days	£10.50
Belgium	3 - 5 Working Days	£5.00
Bermuda	5 - 7 Working Days	£10.50
Bolivia, Plurinational State of	5 - 10 Working Days	£10.50
Bosnia and Herzegovina	3 - 6 Working Days	£6.00
British Virgin Islands	5 - 7 Working Days	£10.50
Brunei Darussalam	7 - 9 Working Days	£10.50
Bulgaria	3 - 5 Working Days	£6.00
Cambodia	5 - 7 Working Days	£10.50
Canada	5 - 7 Working Days	£7.50
Canary Islands	5 - 7 Working Days	£5.00
Cayman Islands	5 - 7 Working Days	£10.50
Central African Republic	5 - 9 Working Days	£10.50
Chile	5 - 7 Working Days	£10.50
China	5 - 8 Working Days	£10.50
Colombia	7 - 10 Working Days	£10.50
Cook Islands	5 - 7 Working Days	£10.50
Czech Republic	3 - 5 Working Days	£6.00
Denmark	3 - 5 Working Days	£5.00
Djibouti	5 - 8 Working Days	£10.50
Eritrea	5 - 8 Working Days	£10.50
Estonia	3 - 6 Working Days	£6.00
Falkland Islands (Malvinas)	5 - 7 Working Days	£10.50
Faroe Islands	3 - 5 Working Days	£6.00
Finland	3 - 6 Working Days	£6.00
France	3 - 5 Working Days	£5.00
French Guiana	5 - 7 Working Days	£10.50
Gambia	7 - 11 Working Days	£10.50
Germany	3 - 5 Working Days	£5.00
Greece	3 - 6 Working Days	£6.00
Greenland	5 - 7 Working Days	£10.50
Guadeloupe	5 - 7 Working Days	£10.50
Guyana	5 - 7 Working Days	£10.50
Holy See (Vatican City State)	5 - 7 Working Days	£5.00
Hong Kong S.A.R. of China	5 - 7 Working Days	£10.50
Hungary	3 - 5 Working Days	£6.00
India	7 - 10 Working Days	£10.50
Ireland	3 - 5 Working Days	£4.00
Isle of Man	2 - 3 Working Days	£4.00
Italy	3 - 5 Working Days	£5.00
Jamaica	5 - 7 Working Days	£10.50
Kazakhstan	7 - 12 Working Days	£10.50
Kenya	5 - 7 Working Days	£10.50
Kiribati	5 - 7 Working Days	£10.50
Korea, South	5 - 7 Working Days	£10.50
Kyrgyzstan	7 - 12 Working Days	£10.50
Latvia	3 - 5 Working Days	£6.00
Liechtenstein	3 - 5 Working Days	£5.00
Lithuania	3 - 5 Working Days	£6.00
Luxembourg	3 - 5 Working Days	£5.00
Macao	5 - 7 Working Days	£10.50
Madagascar	5 - 7 Working Days	£10.50
Maldives	5 - 7 Working Days	£10.50
Marshall Islands	5 - 7 Working Days	£10.50
Mexico	5 - 7 Working Days	£10.50
Moldova, Republic of	3 - 8 Working Days	£6.00
Monaco	3 - 5 Working Days	£5.00
Montenegro	5 - 7 Working Days	£6.00
Morocco	5 - 7 Working Days	£10.50
Nepal	5 - 8 Working Days	£10.50
Netherlands	3 - 5 Working Days	£5.00
New Caledonia	5 - 7 Working Days	£10.50
New Zealand	5 - 7 Working Days	£10.50
Niger	5 - 7 Working Days	£10.50
Norway	3 - 6 Working Days	£6.00
Pakistan	5 - 7 Working Days	£10.50
Panama	5 - 10 Working Days	£10.50
Poland	5 - 7 Working Days	£6.00
Puerto Rico	5 - 7 Working Days	£10.50
Romania	3 - 5 Working Days	£6.00
Samoa	5 - 7 Working Days	£10.50
San Marino	5 - 7 Working Days	£5.00
Sao Tome and Principe	5 - 7 Working Days	£10.50
Serbia	5 - 7 Working Days	£6.00
Seychelles	5 - 7 Working Days	£10.50
Slovakia	3 - 5 Working Days	£6.00
Solomon Islands	5 - 7 Working Days	£10.50
South Africa	5 - 7 Working Days	£10.50
South Georgia and the South Sandwich Islands	5 - 7 Working Days	£10.50
Spain	3 - 5 Working Days	£5.00
Sri Lanka	5 - 7 Working Days	£10.50
St Kitts and Nevis	5 - 7 Working Days	£10.50
St Lucia	5 - 7 Working Days	£10.50
St Pierre & Miquelon	5 - 7 Working Days	£10.50
St Vincent and the Grenadines	5 - 7 Working Days	£10.50
Suriname	7 - 9 Working Days	£10.50
Sweden	3 - 5 Working Days	£6.00
Switzerland	3 - 5 Working Days	£5.00
Taiwan, Province of China	5 - 7 Working Days	£10.50
Togo	5 - 8 Working Days	£10.50
Tunisia	5 - 7 Working Days	£10.50
Turkey	3 - 5 Working Days	£10.50
Turkmenistan	7 - 10 Working Days	£10.50
Tuvalu	5 - 7 Working Days	£10.50
United States	5 - 7 Working Days	£7.50
Uruguay	5 - 7 Working Days	£10.50
Vanuatu	7 - 12 Working Days	£10.50
Vietnam	7 - 9 Working Days	£10.50

All orders are subject to checking by Customs which may delay the delivery of your order

Please note we cannot cancel an order or change a delivery address once the parcel has been despatched. 

Any additional duty or customs charges applicable in the destination country are payable by the recipient.

Tracking your order

UK DELIVERIES

When we despatch your order, we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel with our couriers. You can either click the link in your confirmation email or follow the steps below to track your parcel.

 

Nominated Day Deliveries

Log on to http://www.hdnl.co.uk and use the tracking number provided in your despatch email or text message. Please allow 24 hours from receipt of the confirmation email or text before tracking your order.

 

Standard Deliveries

Log on to http://www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of your confirmation email before tracking your order.

Our couriers will call between 8am and 7pm, Monday to Friday. Some of our couriers may also attempt delivery on Saturdays during busy periods.

A signature is requested on delivery. If you are not in when our couriers try to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days. To arrange a more convenient redelivery day, please follow the instructions on the card left by the courier.

Please note, we cannot cancel an order or change a delivery address once the parcel has been despatched.

 

INTERNATIONAL DELIVERIES

Unfortunately, we are unable to offer order tracking on international orders at this time. However, when we despatch your order, we will send you an email to confirm this.

Most orders will be delivered by your national postal service and so will arrive with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how your delivery can be collected.

Larger orders will be delivered by a local courier who will attempt to deliver your order 3 times or leave with a neighbour. They will leave a notice card after each delivery attempt. Please follow the instructions on this card to collect your order or arrange redelivery.

 

Please note we cannot cancel an order or change a delivery address once the parcel has been despatched.

Problems with your delivery?

UK DELIVERIES

If you have any problems tracking your delivery or for any other problems with your order, please email us giving the order reference number, your full name, billing address and contact phone number. One of our Customer Care team will provide an initial reply to you within 24 hours.

Alternatively, you can call our Customer Care team on 0844 984 0261 (calls charged at local rate). We are open between 9am and 9pm on weekdays and between 8am and 7pm on weekends and bank holidays (excluding Christmas Day and New Years Day).

 

INTERNATIONAL DELIVERIES

If you have any problems tracking your delivery or for any other problems with your order, please contact us giving the order reference number, your full name, billing address and contact phone number. One of our Customer Care team will provide an initial reply to you within 48 hours.

Alternatively, you can call our Customer Care team on the numbers shown below. We are open between 9am and 9pm GMT on weekdays and between 8am and 7pm GMT on weekends and most UK Bank Holidays.

USA customers: 1866 296 6672 (toll free)

Australian customers: +44 844 984 0261 (calls charged at local rate)

New Zealand customers: +44 844 984 0261 (calls charged at local rate)

Republic of Ireland: +44 870 606 9666 (calls charged at national rate)

European customers (Albania, Andorra, Armenia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Holy See (Vatican City State), Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Moldova (Republic of), Netherlands, Norway, Poland, Romania, San Marino, Slovakia, Spain, Sweden, & Switzerland only):
+44 844 984 0261 (calls charged at local rate)

 

All other international customers: Please email your query to us at customer.service@dorothyperkins.com

 

If you have any other queries about your delivery, please visit our FAQs page.

International payment

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Credit card validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

Verified by Visa and Mastercard

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure, then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits:

• Shop online with added security and peace of mind.
• Your personal password is linked to your card only and not to your computer.
• This security scheme will help to prevent unauthorised purchases.

How it works: When you reach the checkout process at dorothyperkins.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for afll future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Returns by post

To return your order by post, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

 

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

 

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you.

 

You can log in to your account here.

 

Download a returns label here.

 

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

 

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from dorothyperkins.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

 

You can call Customer Services between 9am and 9pm (GMT/BST Monday to Friday), or between 9am and 5.30pm (GMT/BST Saturday and Sunday, excluding UK bank holidays):

UK customers: 0844 984 0261 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

United States customers: 1866 296 6672 (toll free)

Australian customers: +44 844 984 0261 (calls charged at local rate)

New Zealand customers: +44 844 984 0261 (calls charged at local rate)

European customers (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Netherlands, Norway, Spain, Sweden & Switzerland only): +44 844 984 0261 (calls charged at local rate)

 

All other international customers: Please email your query to us at customer.service@dorothyperkins.com

 

Note
Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at customer.service@dorothyperkins.com

Collect+

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3500 local stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the label attached to the Collect+ leaflet inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.

Take your parcel to any of 3,500 local stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

You can find your nearest store offering Collect+ services at www.collectplus.co.uk.

Returns to store

For your convenience, UK customers can go to your nearest store in the UK and Republic of Ireland customers can go to your nearest store in the Republic of Ireland, excluding those in department stores, with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card.

Republic of Ireland customers – Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

International customers - Please note: Dorothy Perkins stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any dorothyperkins.com purchases, without exception. We are sorry for any inconvenience this may cause you.

International returns

We guarantee to refund any item purchased on dorothyperkins.com that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International dorothyperkins.com purchases can only be returned by post. Dorothy Perkins stores outside of the United Kingdom and Republic of Ireland currently do not offer refunds or exchanges on any dorothyperkins.com purchases, without exception. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery or underwear or swimwear if the hygiene seal has been removed unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all barcode tags intact.

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Seven day cooling off period

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Statutory rights

Your UK statutory rights are not affected by our returns policy.

Copyright © Dorothy Perkins 2008

This website is operated by:
Arcadia Group Brands Limited trading as Dorothy Perkins
Registered in England
Company No.1016191
Registered Address:
Colegrave House
70 Berners Street
London W1T 3NL

VAT Numbers:
GB169 0943 36
IE 9573421 D

Log in to your account

> LOG IN TO YOUR ACCOUNT HERE

Forgotten your password?

> CLICK HERE IF YOU HAVE FORGOTTEN YOUR PASSWORD

International returns

We guarantee to refund any item purchased on dorothyperkins.com that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International dorothyperkins.com purchases can only be returned by post. Dorothy Perkins stores outside of the United Kingdom and Republic of Ireland currently do not offer refunds or exchanges on any dorothyperkins.com purchases, without exception. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery or underwear or swimwear if the hygiene seal has been removed unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all barcode tags intact.

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Tracking an international order

Unfortunately, we are unable to offer order tracking on international orders at this time. However, when we despatch your order, we will send you an email to confirm this.

Most orders will be delivered by your national postal service and so will arrive with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how your delivery can be collected.

Larger orders will be delivered by a local courier who will attempt to deliver your order 3 times or leave with a neighbour. They will leave a notice card after each delivery attempt. Please follow the instructions on this card to collect your order or arrange redelivery.

Please note we cannot cancel an order or change a delivery address once the parcel has been despatched.

Privacy Policy

WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further through online surveys and other requests.

 

WHAT WILL THE DATA BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Arcadia Group Brands Limited (trading as Dorothy Perkins). If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

• all email messages and email newsletters will contain information on how you can unsubscribe; or
• send an email to our customer services division on customer.services@dorothyperkins.com writing "unsubscribe" in the subject heading; or
• call our customer services division - see the "CONTACT US" section; or
• write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud

Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

 

Information do we share with others

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these compaanies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Dorothy Perkins. We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme or Credit Reference Agency, which may keep a record of that information. We may also disclose specific information upon governmental requests, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

 

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

 

Links to Third-Party sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

 

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14 and we will not knowingly collect any information from any person below the age of 14.

 

Sale of Assets

In the unlikely event that Dorothy Perkins, or substantially all of its assets, are acquired, customer information will of course be one of the transferred assets.

Accessibility Policy

This site has been designed and constructed to the W3C's WAI accessibility AA rating. This means that the site can be navigated using the tab button and by pre-defined accesskeys.The site can also be read by screen readers, Braille displays and other access devices. There is a list of access devices available for people with different impairments further down the page.You can also find more information on accessibility by following the web accessibility links at the bottom of the page.

 

Access Keys

You can access the key features of this site without the need for a mouse using the following access keys:

• C - Jump to main Content
• N - Jump to primary Navigation
• S - Skip navigation
• 1 - Home page
• 4 - Search

 

Windows

Hold down the 'Alt' key and the access key, followed by the 'Enter' key.

 

Macintosh

Hold down the 'Ctrl' key and the access key.

The pages on this website comply with the recommended UK Government access keys standard.

Images

All content images on this site are provided with descriptive ALT attributes. Where images contain important information, such as graphs and charts, alternative information is provided in the form of inline descriptions of tabular data.

 

Navigation

All pages contain a link to the home page (access key 1) and search box (access key 4).

Jump to main content (access key C) iAccessibility devicess available to users of screen readers and speech browsers, to bypass graphical and navigational elements - such as the logo and header components - and jump directly to the main navigation.

Jump to primary Navigation (access key S) is available to users of screen readers and speech browsers, to bypass graphical elements - such as the logo and header components - and jump directly to the main navigation.

Skip navigation (access key S) is available to users of screen readers and speech browsers, to bypass repeated page elements - such as the top and side navigation links - and jump directly to the page content.

 

Accessibility Devices

Screen Readers:

• VoiceOver (Mac)
• Jaws (Win)
• Window-Eyes (Win)
• Emacspeak (Linux)

 

Braille Displays:

• Focus (Win)
• Brailliant (Mac)

 

Further information resources on accessibility

• Disability Discrimination Act (UK)
• Section 508 (US)
• W3C Web Accessibility Initiative

Ethical Policy

When customers buy our goods, we want them to be confident that they have been produced under acceptable conditions. That means the goods must have been produced:

• lawfully, through fair and honest dealing;
• without exploiting the people who made them;
• in decent working conditions; and
• without damaging the environment.

The Arcadia Group Code of Conduct applies to the manufacturer, or any other person involved in supplying goods to our companies.  The code is designed to be fair, achievable and easy to check, and to promote the ongoing development of our suppliers.

The code is based on the International Labour Organisation (ILO) conventions and recommendations, and applies to all brands underneath the Arcadia Group umbrella.

Click here to download the Arcadia Group Responsibility Report 2009.

Click here to download the Arcadia Group Code Of Conduct.

Click here to see our ethical policy FAQs. 

Click here to read our Code of Conduct Guidebook.

Waste Electrical and Electronic Equipment (WEEE)

 

The UK's Waste Electrical and Electronic Equipment (WEEE) Regulations came into effect in July 2007.

So that you can get your waste electrical goods recycled, Arcadia have contributed towards a national fund to assist local councils to develop their electrical waste collection facilities.

Not all council sites are suitable to collect all types of waste electrical goods but to find out the nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don't forget to have your postcode ready to use in the 'recycling facilities' locator.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods.

To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the 'crossed out wheeled bin' symbol. To ensure your waste electronics don't contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.

Product information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

 

Privacy Policy Statement

At Arcadia Group Brands Limited (trading as Dorothy Perkins) we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

 

What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

 

What the data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Arcadia Group Brands Limited (trading as Dorothy Perkins). If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

• all email messages and email newsletters will contain information on how you can unsubscribe; or
• send an email to our customer services division on feedback@dorothyperkins.com writing "unsubscribe" in the subject heading; or
• call our customer care division - see the "CONTACT US" section; or
• write to us at: Customer Care, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

 

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these compaanies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Dorothy Perkins. We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme or Credit Reference Agency, which may keep a record of that information. We may also disclose specific information upon governmental requests, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

 

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

 

Links to Third-Party sites

In an attempt to proide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

 

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14 and we will not knowingly collect any information from any person below the age of 14.

 

Sale of Assets

In the unlikely event that Dorothy Perkins, or substantially all of its assets, are acquired, customer information will of course be one of the transferred assets.

Necklace giveaway terms and conditions

1. By participating in the Necklace Giveaway Promotion (the “Promotion”) you agree to these terms and conditions.
2. This Promotion is open to residents of the UK and Eire aged 16 or over, except for employees of the Arcadia Group or Bhs Limited, their families, agencies or anyone else associated with this Prize Draw.
3. Eligible customers who purchase any product from the Dorothy Perkins website (www.dorothyperkins.com) on Wednesday 8th September 2010, prior to 23.59 on Wednesday 8th September 2010 will automatically be entered into the Promotion to get a chance to win one of 250 Dorothy Perkins black beaded necklaces (RRP £18).  Only one entry per person.  Dorothy Perkins accepts no responsibility for entries not successfully completed due to a technical fault.
4. The winners will bethe first 250 names drawn at random by Dorothy Perkins and Prizes will be dispatched by first class post within two weeks of the closing date. Dorothy Perkins’s decision will be final.  No correspondence will be entered into. Dorothy Perkins accepts no liability for lost or otherwise undelivered Prizes.
5. Prize is non transferable, non refundable and non negotiable. There is no cash alternative.  Dorothy Perkins reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.
6. Winner’s details will be available for one month after the draw by sending a SAE to Necklace Giveaway, Dorothy Perkins Marketing, at the address below.
7. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).  These terms and conditions shall be governed by English law and exclusive jurisdiction of the English courts.
8. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins, registered no.1016191. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

Size guide

Need help with our sizing?

> CLICK HERE TO SEE OUR SIZE GUIDE

Store Locator

Click here to find your nearest store >

Charities we support

For the past three years Dorothy Perkins has supported Breast Cancer Care, during which it's raised over £2 million for people affected by breast cancer. In 2007 Dorothy Perkins formed a partnership with the Woodland Trust, and since then has raised enough to plant over 100,000 trees in the UK.

> CLICK HERE TO FIND OUT MORE

Customer profile

With an age range of 25 - 40 years, Dorothy Perkins has the widest customer base of all our brands. The average Dorothy Perkins customer is in her early thirties and she's likely to be a busy mum or working woman.

She loves fashion and takes a close interest in the new trends, but often doesn't feel able to carry off some of the latest looks. She's not always confident about her body, and doesn't always know what suits her, so Dorothy Perkins gives her fashion inspiration and advice. Quality, fit and price are all important to her.

Our history

Here at Dorothy Perkins we're proud of our great British heritage. As the country's developed over the last 100 years, so have we...here are a few of our favourite milestones:

1909

Dorothy Perkins begins life as Ladies Hosiery and Underwear Limited.
At the tail end of the Edwardian era, fashion is very segmented. Society ladies favour the glamorous 'Belle Epoque' look with it's S shape silhouette, corsets and voluptuous long skirts. The middle classes wear long skirts and high collared blouses with pins or ties, and the less well off wear shawls and simple, homemade clothes.

1919

Dorothy Perkins expands to 12 shops. The impressively priced five-shilling (25 pence) blouses and range of knitwear are introduced, laying the foundations of the Dorothy Perkins value for money proposition.

1920

The 'roaring twenties' or 'jazz age' begin. So too does one of fashion's most glorious decades. The Flapper girl is born - hair is short and sleek as are dresses. Now the bra has been invented it's worn mostly to flatten the chest, giving wearers the fashionable boyish shape.

1930

Hollywood arrives! As the movies take off so too does our enduring obsession with film stars and their wardrobes. Dresses become more streamlined, elegant and reach the floor as we try to emulate Hollywood icons such as Mae West and their hourglass figures.

1936

Edward VIII abdicates to marry Wallis Simpson and they go on to become one of the most stylish couples of the decade. Wallis is credited with the adage 'a woman can never be too rich or too thin'.

1939

The trading name 'Dorothy Perkins' is adopted, suggested by the wife of the director and inspired by the name of the classic rambling rose.
At the outbreak of the Second World War Dorothy Perkins is trading from 75 shops.

1940

Wartime fashion brings with it a more practical, masculine way of dressing as women take on men's jobs. Trousers, flat shoes, plain shirts and pinned back hair take over from the glamour of the last two decades. Due to rationing clothes are now mostly homemade.

1947

Fashion begins its recovery from world war fabric rationing with the advent of Christian Dior's decadent 'New Look' - tiny waists and big skirts that celebrate women's curves.

1950

The fifties bring with it a previously unknown invention - the 'teenager' is born. Jeans become hugely popular as do prints, polka dots and ponytails! Twirly skirts become the only thing to dance in to the new music, known as Rock 'n' Roll.

1960

Mary Quant introduces the miniskirt which becomes so loved that the British Society for the Preservation for Mini Skirts is formed. Op Art black and white patterns are big, as too is the flower power hippy look. The only real style choices for men are the designer suits of the mods or the leather look of the rockers.

1966

Dorothy Perkins opens its 250th shop, and there is now a Dorothy Perkins on most British high streets. Cash registers are also introduced in all our stores.

1969

BBC studio manager Susannah Simons changes television fashion history by removing her trousers in the studio when told, as a woman, she shouldn't be wearing them. Trousers become instantly acceptable!
Beginning a six year working relationship with Biba, Dorothy Perkins buys a controlling stake in the famous clothes company. Dorothy Perkins sells Biba make-up from it's own stores and funds the opening of 'Big Biba', an iconic store on Kensington High street complete with it's own roof gardens and pink flamingos!

1970

Lots went on in fashion during the 70's: hot pants, wedges, maxi dresses, kaftans, Afghan coats, bell bottoms and punk all came and went. And let's not forget John Travolta's white suit in Saturday Night Fever.

1977

Dorothy Perkins acquires its first store on the most famous shopping street of them all - Oxford Street, London. At 7,500 feet this store is now the largest Dorothy Perkins.

1979

Dorothy Perkins is bought by the Burton Group.

1980

The decade that taste forgot becomes the decade fashion refuses to get over as we continue returning to things like leg warmers, T shirt dresses, and power dressing. Big hair and New Romantics take off as does Diana mania as the princess becomes an international fashion icon. Glitz is everywhere...and the bigger things are, the better!

1987

The 'Secrets' lingerie and nightwear range is introduced in Dorothy Perkins and is an instant hit.

1988

The Dorothy Perkins Account Card is launched.
Thanks to boy band Bros, the Brosette look explodes - ripped jeans and puffa jackets with the band's logo on the back are everywhere.

1990

Fashion is significantly influenced by music - from grunge, to acid house, to 'Madchester', all the genres have their own distinctive looks. Combats temporarily take over from jeans and Minimalism, 'The Jennifer' (Aniston) haircut, Wonderbras, Chinese style dresses and shirts are all popular.

1993

The Dorothy Perkins 'Maternity' range is rolled out in selected city stores. The range offers expectant mothers fashionable, affordable and comfortable maternity clothing in sizes 8-20.

1994

We are one of the first companies to harness the power of celebrity by choosing Helena Christensen as the 'face' of Dorothy Perkins. Our strapline at the time is 'where you can afford to look good'.

1997

Yasmin Le Bon joins Helena Christensen as another 'face' of Dorothy Perkins.

1998

The Burton Group Plc becomes Arcadia Group Plc. Dorothy Perkins is now part of the same family as Burton, Evans, Hawkshead, Principles, Racing Green, Topshop and Topman.

The 'Petite' range is introduced into selected stores, offering women 5ft 3in and under a collection to fit and flatter them.

1999

An online shopping facility is launched at www.dorothyperkins.com where customers can shop Dorothy Perkins 24 hours a day, 7 days a week.

2000

The noughties have been all about revivals. Vintage clothes are enjoying an resurgence, and trends as diverse as Boho, Military, Preppy and Tailoring have all been huge. Plus we've celebrated the return of the all-conquering jean!

2001

A 'Tall' range is launched in selected stores for women 5ft 8in and over, made up of specially designed pieces for the taller woman, as well as adapted trends from the core Dorothy Perkins range.

2002

Philip Green, owner of Bhs, purchases the Arcadia Group Plc.

2003

The Dorothy Perkins 15,000 foot flagship store opens on London's Oxford Street above Bond Street tube station.

2007

Today Dorothy Perkins has over 600 UK stores, 52 international outlets in countries including Spain, Gibraltar, Cyprus, Turkey and Singapore, as well as our largest store dorothyperkins.com

Careers

Fancy working for Dorothy Perkins or one of the Arcadia brands?

> CLICK HERE TO FIND OUT MORE ABOUT CAREERS AT ARCADIA

Store queries

If your query is regarding a store (UK and Republic of Ireland only) then please contact Retail Customer Services on 0845 121 4516. The opening hours are:

Monday - Friday: 9 am - 6.30pm (Wed 9.30am opening)
Saturday: 9am - 5.30pm
Sunday and Bank Holidays: 10am - 4pm

Alternatively email on customer.service@arcadiagroup.co.uk

Dorothy Perkins account card

If your query is regarding your Dorothy Perkins account card (UK only) then please contact Dorothy Perkins Customer Services on 0871 522 5057. Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras. For security reasons we are unable to deal with Account card queries via email. The opening hours are:

Monday/Tuesday: 8am - 8pm
Wednesday: 8am - 9pm
Thursday/Friday: 8am - 9pm
Saturday: 8am - 7pm
Sunday: 9am - 6pm

Calls are charged at the National Rate.

This website is operated by:

Arcadia Group Brands Limited trading as Dorothy Perkins
Registered in England
Company No.1016191

Registered Address:
Colegrave House
70 Berners Street
London
W1T 3NL

VAT Numbers:
GB169 0943 36
IE 9573421 D

Size map

Click here to see our site map.