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Terms & Conditions

Terms & Conditions

Welcome to the dorothyperkins.com terms and conditions, which apply to all items ordered from dorothyperkins.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Care team.

 

UK & EIRE RETURNS POLICY

Returns are simple and easy. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition via the following three methods:


Within 14 Days of Receipt

- By post
- At a convenient drop point, provided by Collect+

Within 28 Days of Receipt

- To your local Dorothy Perkins store (excluding department stores)

 

Please Note: not all items can be returned to store.  All items that are part of our concession brand collections, our Tall collection or our Maternity collection can only be returned by post & Collect +. Please see Returning Brands, Wide Fit shoes, Tall & Maternity for a full list of these brands.

Refunds
Refunds will be credited to your original method of payment.

Hygiene
In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

Right to Cancel 
You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see Right to cancel (EU Customers) for details.

Statutory Rights
Your statutory rights are not affected by our returns policy.

Price & payment options

Credit Cards

 

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process. 



Further Information For Overseas Customers

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

Credit card validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy)

 

Verified by Visa and Mastercard

ONLINE SHOPPING MADE SAFE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.  To find out more information and how to register your card visit Verified by Visa or MasterCard SecureCode.


Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order.

Product information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Dorothy Perkins does not allow its cosmetic products to be tested on animals, either during the production process or in the finished state.

Purchase of Products

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFIRM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
    * The product ordered being unavailable from stock
    * Our inability to obtain authorisation of payment
    * The identification of an error within the product information, including price or promotion
    * If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..
Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

Promotions T&Cs

 

Final Clearance

1. Final clearance applies to selected sale items only and is subject to availability.
2. Offer runs from Wednesday 29th July for a limited time only.
3. Discount has already been applied.
4. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.
5. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer 
(iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
6. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 8907197. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


Newsletter Sign-Up - Enjoy 10% off when you sign up to Fashion News Emails
1. This offer entitles customers who subscribe to Fashion News Emails to receive a 10% off online code to use on any one transaction.
2. This offer is not subject to an expiry date.
3. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
5. The discount is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. Dorothy Perkins reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
7. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 8907197. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

WIN A SIGNED COPY OF ‘A PROPER FAMILY ADVENTURE’ BY CHRISSIE MANBY
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.

1. By entering the prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to entrants aged 16 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary.
3. The Prize Draw is open between 10:00:01 GMT and 23:59:59 GMT (the "Prize Draw Period") on Monday 27th July 2015 on Twitter.
4. You must follow @Dorothy_Perkins and retweet the competition message in order to enter.
5. Only one entry per person per Prize Draw Period. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted. In the event of a dispute in connection with the identity of the individual who submitted an online entry, the entry will be deemed to have been submitted by the authorised account holder of the e-mail account identified with the Twitter account.
6. Dorothy Perkins complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes. For further details please see our online Privacy Policy at www.dorothyperkins.com.
7. The winners will be drawn at random (under the supervision of an independent person) on Tuesday 28th July 2015. The winner will be notified by direct message within 2 days of the end of the Prize Draw Period. Dorothy Perkins’ decision will be final. No correspondence will be entered into. There will be ten winners.
8. There are ten available prizes (the “Prize”) for ten winners. Each winner will win 1 x copy of ‘A Proper Family Adventure’ book signed by Chrissie Manby. Approximate retail value (“ARV”) of the Prize is £10. Odds of winning the Prize depend on the total number of eligible entries received. The winner will be responsible for all expenses not specified in the Prize description above.
9. If the Prize is not claimed within 7 days of the winner being notified, Dorothy Perkins reserves the right to award the Prize to an alternative winner.
10. Prize is non transferable, non refundable and non negotiable. There is no cash alternative. Dorothy Perkins reserves the right to substitute the Prize for one of its choosing with a value the same or greater than the original Prize in the event of circumstances outside of its control.
11. If you are a winner of the Prize the receipt by you of the Prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.

12. By entering the Prize Draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on both Facebook and Twitter, and (ii) you agree to participate in such promotional activity as Prize Draw may require, in each case without additional remuneration.
13. Winners’ details will be available for 14 days after the winner is chosen by sending a SAE to Dorothy Perkins, Marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the Prize Draw, (ii) any loss or, changes to, postponement of or use of the Prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.

17. This Prize Draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Prize Draw.
18. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave House, 70 Berners Street, London, W1T 3NL.

SUMMER WORKWEAR PRIZE DRAW

1. By entering the prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to entrants aged 18 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary.
3. The Prize Draw runs from Wednesday 22nd July 2015 between 00:00:01 GMT and 23:59:59 GMT Wednesday 5th August 2015.
4. To be entered in to this prize draw you must have either shared your results of the Dorothy Perkins Summer Workwear quiz within the time frame stated above using the hashtag #DPWorkIt on Twitter or filled in the form on the Dorothy Perkins Workwear Quiz competition entry page.
5. Only one entry per person per Prize Draw Period. Dorothy Perkins does not accept responsibility for network, computer, and hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.
6. The winner will be drawn at random (under the supervision of an independent person) on Thursday 6th August 2015. The winner will be notified by 17:00 Friday 7th August 2015. Dorothy Perkins’ decision will be final. No correspondence will be entered into.
7. There is one prize of 5 pieces of clothing from Dorothy Perkins workwear collection and 12 bottles of Batiste dry shampoo. Approximate retail value of the prize is £250.
8. If the Prize is not claimed within 7 days of the winner being notified, Dorothy Perkins reserves the right to award the Prize to an alternative winner.
9. Prize is non transferable, non refundable and non negotiable. There is no cash alternative. Dorothy Perkins reserves the right to substitute the Prize for one of its choosing with a value the same or greater than the original Prize in the event of circumstances outside of its control.
10. If you are a winner of the Prize the receipt by you of the Prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.
12. By entering the Prize Draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on both Facebook and Twitter, and (ii) you agree to participate in such promotional activity as Prize Draw may require, in each case without additional remuneration.
13. Winners’ details will be available for 14 days after the winner is chosen by sending a SAE to Dorothy Perkins, Marketing at address below.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the Prize Draw, (ii) any loss or, changes to, postponement of or use of the Prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.
17. This Prize Draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Prize Draw.
18. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave House, 70 Berners Street, London, W1T 3NL.

 

 

A Proper Family Adventure book partnership competition
UK PRIZE DRAW TERMS AND CONDITIONS

1. By entering the free prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to residents of the UK aged 18 or over, except for employees of the Arcadia Group, BHS Limited, Bookends, Mostra or any other company in the same group, their families, agencies or anyone else associated with this Prize Draw.
3. To enter you must:
3.1 Visit www.dorothyperkins.com/win and complete the entry form in full.
4. Unless you tick the box on the online entry form to indicate that you do not wish to receive Dorothy Perkins news/promotions, you agree that your details, including but not limited to your email address, may be used to keep you informed about Dorothy Perkins promotions, products and news. Dorothy Perkins complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. Dorothy Perkins will not share your information with third parties for marketing purposes unless you have given us permission to do so. For further details please see our online Privacy Policy at www.dorothyperkins.com.
5. Unless you tick the box on the online entry form to indicate that you do not wish to receive Bookends news/promotions, you agree that your details, including but not limited to your email address, may be used to keep you informed about Bookends and/or their affiliated companies’ promotions, products and news. For further details, see Hachette’s online Privacy policy: https://www.hachette.co.uk/Information/Terms%20and%20Conditions.page
6. The Prize Draw opens at 09:00 GMT Monday 20th July 2015 and closes at 23:59:59 GMT on Monday 31st August 2015 (the “Closing Date”). Entries must not be sent in through agents or third parties. Late or incomplete entries will not be accepted.
7. In total there will be one winner of the Prize Draw. The Winner will be the first entry drawn at random on Monday 7th September 2015. The five Runner-up Winners will be the next five entries drawn at random on the same day.
8. The winner will be notified by the email address or telephone number provided on the entry form by no later than 17:00 GMT on Monday 21st September 2015. Dorothy Perkins’ decision will be final and no correspondence will be entered into.
9. All prizes are non-transferable, non-refundable and non-negotiable. There is no cash alternative. Dorothy Perkins reserves the right to substitute a prize (or any part thereof) for one of its choosing which has a value the same or greater than the original prizes in the event of circumstances outside of its control.
10. Only one entry per person. Any person found to be sending multiple entries will be ineligible. Any entries by a person found to be using multiple email accounts to enter the Prize Draw will be ineligible. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.
11. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic, sexually suggestive or other inappropriate (at Dorothy Perkins sole discretion) pictures. Dorothy Perkins may, but has no obligation to, remove pictures that Dorothy Perkins determines in its sole discretion violates these terms and conditions.
12. By entering the Prize Draw the winners agree to participate in such promotional activity and material as Dorothy Perkins may require.
13. The winners’ first names, surnames and counties will be available for 28 days after the Closing Date and can be requested by sending a stamped addressed envelope to “Dorothy Perkins Brand Marketing” at the address below.
14. This Prize Draw is in no way sponsored, endorsed, administered by or associated with Facebook.
15. Dorothy Perkins reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
16. Promoter: Dorothy Perkins Trading Limited. Company No. 8907197. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

 

REVIEW GIVEAWAY – WIN A £50 DOROTHY PERKINS GIFT CARD
UK PRIZE DRAW TERMS AND CONDITIONS
1. By entering the free prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to entrants aged 16 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden, Thailand and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary.
3. To enter you must rate and review a product on dorothyperkins.com. The review must adhere to review guidelines and be published on site to be a valid entry.
4. The Prize Draw opens at 09:00 GMT on Friday 12th June 2015 and closes at 23:59 GMT on Thursday 23rd July 2015 (the “Closing Date”). Entries must not be sent in through agents or third parties. Late or incomplete entries will not be accepted.
5. In total there will be 2 winners of the Prize Draw: Each Winner will receive one £50 Dorothy Perkins gift card
6. Winners will be drawn at random and notified via the email address associated with their dorothyperkins.com account no later than 17:00 GMT on Thursday 30th July 2015. Dorothy Perkins’ decision will be final and no correspondence will be entered into.
7. By writing a review you give us permission to contact you via the email address associated with your dorothyperkins.com account in the event that you are randomly selected as a winner. The winners may be required to provide their telephone number and postal address in order to receive their prizes. If a prize is not claimed within 5 days of a winner being notified, Dorothy Perkins reserves the right to award the prize/s to an alternative winner/s.
8. All prizes are non-transferable, non-refundable and non-negotiable. There is no cash alternative. Dorothy Perkins reserves the right to substitute a prize (or any part thereof) for one of its choosing which has a value the same or greater than the original prizes in the event of circumstances outside of its control.
9. Only one entry will be accepted per person. Multiple reviews can be submitted within the competition period but will not result in additional entries to the Prize Draw. Any entries by a person found to be using multiple DP accounts/email addresses to enter the Prize Draw will be ineligible. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.
10. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic, sexually suggestive or other inappropriate content (at Dorothy Perkins sole discretion). Dorothy Perkins may, but has no obligation to, remove reviews that Dorothy Perkins determines in its sole discretion violates these terms and conditions.
11. By entering the Prize Draw the winners agree to participate in such promotional activity and material as Dorothy Perkins may require.
12. The winners’ first names, surnames and counties will be available for 28 days after the Closing Date and can be requested by sending a stamped addressed envelope to “Dorothy Perkins Digital Marketing” at the address below.
13. Dorothy Perkins reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
14. Promoter: Dorothy Perkins Trading Limited. Company No. 8907197. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.


Free Standard Worldwide Delivery on all orders £50 or more
1. By taking advantage of the free standard worldwide delivery on all orders £50 or more (the "Offer") you agree on these terms and conditions.
2. Enter the discount code DPDEL50 at checkout.
3. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
4. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
5. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 8907197. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


Student Discount Online - Unidays

1. To redeem the 20% discount online, enter your unique promotion code at the online checkout. Each unique promotion code can only be used once. The code can only be used on full price lines and cannot be used on sale items, special offers and the following brands: AX Paris, PIT and Ravel.
2. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts.
3. Dorothy Perkins reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
5. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
6. Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 8907197. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


Student Discount Online - Student Beans
1. To redeem the 20% discount online, enter your unique promotion code at the online checkout. Each unique promotion code can only be used once. The code can only be used on full price lines and cannot be used on sale items, special offers and the following brands: AX Paris, PIT and Ravel.
2. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts.
3. Dorothy Perkins reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
5. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
6. Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 8907197. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Student Discount Online and In Store - NUS Extra
1. All students with a valid NUS Extra Student card are entitled to 20% discount on all Dorothy Perkins products purchased online at www.dorothyperkins.com and in Dorothy Perkins stores in the UK (excluding selected concessions). The code can only be used on full price lines and cannot be used on sale items, special offers and the following brands: AX Paris, PIT and Ravel.
2. To redeem the Discount online, enter your NUS Extra card number at the online checkout. To redeem the Discount in-store, show your valid student card at the checkout in-store.
3. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts.
3. Dorothy Perkins reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
5. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
6. Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 8907197. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


Dorothy Perkins Store Closing Voucher
Voucher valid at the indicated Dorothy Perkins store only. Only one voucher per transaction. Voucher must be handed in upon redemption and cannot be used in conjunction with any other offer or promotion and is not transferable. This voucher cannot be used to purchase gift vouchers, gift cards, used as a method of paying customer accounts or used only. Normal refund policy applies. There is no cash alternative. Offer is not open to employees of the Acadia Group, agencies or anyone associated with the offer.


Loyalty Card Terms & Conditions
Loyalty card valid at stated Dorothy Perkins store(s) only. One card per customer. Card offers valid until date stated on card. Card will be marked with each redemption. Offers cannot be used in conjunction with any other marketing offer or promotion, save for those departmental promotions decided in Dorothy Perkins' sole discretion. Card offers are not transferable. This card cannot be used to purchase gift vouchers, gift cards, used online, or used as a method of paying customer accounts. This card can be used when purchasing concession products. Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or photocopied loyalty cards will not be accepted. Normal refund policy applies. Offer not open to employees of the Arcadia Group, agencies, or anyone associated with the offer.
Promoter: Arcadia Group Brands Ltd, trading as Dorothy Perkins, Colegrave House, 70 Berners St, London W1T 3NL. Registered no. 8907197


Defence Discount
1.This offer entitles all Defence Discount Service members with a valid Defence Privilege Card or MOD90 card to a 10% discount on all products purchased in all Dorothy Perkins stores within the UK. This Discount is subject to an expiry date.
2.Valid Defence Privilege Card must be shown at the till
3.Valid from 19 September 2014 to 1st September 2015 inclusive
4.The Discount is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The Discount cannot be used for the purchase of Gift Vouchers or Gift Cards.
5.Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
6.Dorothy Perkins reserves the right to (i) cancel this offer, (ii) cancel or refuse any individual's benefit from it and (iii) amend these terms and conditions (but will use reasonable endeavours to notify changes to entrants or potential entrants).
7.Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or invalid Defence Privilege Card will not be accepted.
8.Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1016191. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 

 

WANT IT WIN IT

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
1. By entering the prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to entrants aged 18 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden, Thailand and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary. If you are under the age of 18 you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.
3. The Prize Draw operates every Thursday between 00:00:01 GMT and 23:59:59 GMT (each a "Prize Draw Period") on Facebook.
4. To enter: You must 'like' the 'Want it Win it' Application on Facebook at www.facebook.com/dorothyperkins (the "Application"). You must then complete the entry form including providing details of the item that you wish to win. You may choose any item from www.dorothyperkins.com up to a value of £50
5. Only one entry per person per Prize Draw Period. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted. In the event of a dispute in connection with the identity of the individual who submitted an online entry, the entry will be deemed to have been submitted by the authorised account holder of the e-mail account identified on the online entry form.
6. Dorothy Perkins complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes.  For further details please see our online Privacy Policy at www.dorothyperkins.com.
7. The winner will be drawn at random (under the supervision of an independent person) every Friday.  The winner will be notified by email within 7 days of the end of the Prize Draw Period for that week. Dorothy Perkins’ decision will be final.  No correspondence will be entered into. There will only be one winner each week.
8. There is one prize each week (the “Prize”) of the item that the entrant choose in their entry (from www.dorothyperkins.com up to a value of £50).  Approximate retail value (“ARV”) of the Prize is a maximum of £50. Odds of winning the Prize depend on the total number of eligible entries received. The winner will be responsible for all expenses not specified in the Prize description above.
9. If the Prize is not claimed within 7 days of the winner being notified, Dorothy Perkins reserves the right to award the Prize to an alternative winner.
10. Prize is non transferable, non refundable and non negotiable.  There is no cash alternative.  Dorothy Perkins reserves the right to substitute the Prize for one of its choosing with a value the same or greater than the original Prize in the event of circumstances outside of its control.
11. If you are a winner of the Prize the receipt by you of the Prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.
12. By entering the Prize Draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on both Facebook and Twitter, and (ii) you agree to participate in such promotional activity as Prize Draw may require, in each case without additional remuneration.
13. Winners’ details will be available for 14 days after the winner is chosen by sending a SAE to Dorothy Perkins, Marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the Prize Draw, (ii) any loss or, changes to, postponement of or use of the Prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.
17. This Prize Draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law.  You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Prize Draw.
18. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave House, 70 Berners Street, London, W1T 3NL.


#TWEETITWINIT
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
1. By entering the prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to entrants aged 18 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary. If you are under the age of 18 you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.
3. The Prize Draw operates every Sunday between 00:00:01 GMT and 23:59:59 GMT (each a "Prize Draw Period") on Twitter.
4. You must tweet @Dorothy_Perkins using the hashtag #tweetitwinit stating what item you would like to win. You may choose any item from www.dorothyperkins.com up to a value of £50.
5. Only one entry per person per Prize Draw Period. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted. In the event of a dispute in connection with the identity of the individual who submitted an online entry, the entry will be deemed to have been submitted by the authorised account holder of the e-mail account identified with the Twitter account.
6. Dorothy Perkins complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes.  For further details please see our online Privacy Policy at www.dorothyperkins.com.
7. The winner will be drawn at random (under the supervision of an independent person) every Monday.  The winner will be notified by direct message within 7 days of the end of the Prize Draw Period for that week. Dorothy Perkins’ decision will be final.  No correspondence will be entered into. There will only be one winner each week.
8. There is one prize each week (the “Prize”) of the item that the entrant choose in their tweet (from www.dorothyperkins.com up to a value of £50).  Approximate retail value (“ARV”) of the Prize is a maximum of £50. Odds of winning the Prize depend on the total number of eligible entries received. The winner will be responsible for all expenses not specified in the Prize description above.
9. If the Prize is not claimed within 7 days of the winner being notified, Dorothy Perkins reserves the right to award the Prize to an alternative winner.
10. Prize is non transferable, non refundable and non negotiable.  There is no cash alternative.  Dorothy Perkins reserves the right to substitute the Prize for one of its choosing with a value the same or greater than the original Prize in the event of circumstances outside of its control.
11. If you are a winner of the Prize the receipt by you of the Prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.
12. By entering the Prize Draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on both Facebook and Twitter, and (ii) you agree to participate in such promotional activity as Prize Draw may require, in each case without additional remuneration.
13. Winners’ details will be available for 14 days after the winner is chosen by sending a SAE to Dorothy Perkins, Marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the Prize Draw, (ii) any loss or, changes to, postponement of or use of the Prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.
17. This Prize Draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law.  You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Prize Draw.
18. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave House, 70 Berners Street, London, W1T 3NL.


#TUESDAYSHOESDAY TWITTER COMPETITION
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
1. By entering the prize draw (the “prize draw”) you agree to these terms and conditions.
2. This prize draw is open to entrants aged 18 and over. The prize draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the arcadia group and bhs limited, their families, agencies or anyone else associated with the prize draw are also excluded from entering this prize draw. No purchase is necessary.
3. This prize draw operates from 10:00:00 gmt and 23:59:59 gmt every Tuesday on twitter.
4. To enter, you must tweet @dorothy_perkins using the hashtag #TuesdayShoesday and state which pair of Dorothy Perkins shoes you would like to win.
5. Only one entry per person. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted.
6. Dorothy Perkins complies with the standard procedures laid down in the UK data protection act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes. For further details please see our online privacy policy at www.dorothyperkins.com.
7. The winner will be drawn at random (under the supervision of an independent person) on every Wednesday morning. The winners will be notified by direct message on twitter within 7 days. Dorothy Perkins’ decision will be final. No correspondence will be entered into.
8. There is one prize each week of a pair of Dorothy Perkins shoes up to the value of £65. Odds of winning the prizes depend on the total number of eligible entries received.
9. If the prize is not claimed within 7 days of the winners being notified, Dorothy Perkins reserves the right to award the prize to an alternative winner.
10. Prize is non transferable, non refundable and non negotiable. There is no cash alternative. Dorothy Perkins reserves the right to substitute the prize for one of its choosing with a value the same or greater than the original prize in the event of circumstances outside of its control.
11. If you are a winner of the prize the receipt by you of the prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.
12. By entering the prize draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on twitter, and (ii) you agree to participate in such promotional activity as prize draw may require, in each case without additional remuneration.
13. Winners’ details will be available for 14 days after the winner is chosen by sending a sae to Dorothy Perkins, marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the prize draw, (ii) any loss or, changes to, postponement of or use of the prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.
17. This prize draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this prize draw.
18. Promoter: arcadia group brands limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave house, 70 Berners street, London, w1t 3nl.

Title Retention

Any items ordered remain our property until we receive full payment.

Contact us

If you have any queries, simply fill out this form to contact our Customer Care Team.

Alternatively, we are open between 9am and 11pm GMT on weekdays and between 9am and 6pm GMT Saturday & Sunday. We are also open bank holidays 9am to 5.30pm GMT.

UK customers: 0344 984 0261 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

United States customers: 1866 296 6672 (toll free)

Australian customers: +44 344 984 0261 (calls charged at local rate)

New Zealand customers: +44 344 984 0261 (calls charged at local rate)

European customers: (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Netherlands, Norway, Spain, Sweden, & Switzerland only)+44 344 984 0261 (calls charged at local rate)

All other international customers, click here to email us.

 

 

Store queries

If your query is regarding a store (UK and Republic of Ireland only) then please contact Retail Customer Services on 0845 121 4516. The opening hours are:

Monday - Friday: 9 am - 6.30pm (Wed 9.30am opening)
Saturday: 9am - 5.30pm
Sunday and Bank Holidays: 10am - 4pm

Alternatively, click here to email us.

Dorothy Perkins account card

If your query is regarding your Dorothy Perkins account card (UK only) then please contact Dorothy Perkins Customer Care Team on 0871 522 5057. Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras. For security reasons we are unable to deal with Account card queries via email. The opening hours are:

Monday/Tuesday: 8am - 8pm
Wednesday: 8am - 9pm
Thursday/Friday: 8am - 9pm
Saturday: 8am - 7pm
Sunday: 9am - 6pm

Calls are charged at the National Rate.

Site Map

Click here to see our site map.

Privacy Policy

We are committed to maintaining your privacy. For details about what information about you that we collect and how we use it, please see our Privacy Policy.

General

For further details regarding the use of data supplied by you, please see our Privacy Policy. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © Dorothy Perkins

This website is owned and operated by and the contract for any items ordered is with:

Dorothy Perkins Trading Limited trading as Dorothy Perkins
Company No. 8907197
Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL

VAT No: GB169 0943 36
customerservice@dorothyperkins.com
Customer Service Telephone Numbers:

UK customers: 0844 984 0261 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

United States customers: 1866 296 6672 (toll free)

Australian customers: +44 344 984 0261 (calls charged at local rate)

New Zealand customers: +44 344 984 0261 (calls charged at local rate)

European customers: (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Netherlands, Norway, Spain, Sweden, & Switzerland only)+44 344 984 0261 (calls charged at local rate)

All other international customers, click here to email us.

The Consumer Information Obligations (CIO)

Dorothy Perkins is committed to reducing the impacts of its packaging on the environment. Our aim is to reduce our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.

We take our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment. We are a registered business under the UK’s Packaging Regulations and contribute toward the recycling of packaging waste arising in the UK.

Where possible, we will encourage our customers to recycle their own waste. For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com.

UK DELIVERY

Here at Dorothy Perkins, delivery and returns are easy! You’ll find all of our delivery and returns information on these pages. Simply select the relevant topic from the menu (left) and click on the tabs (above) for more detail.

 

Standard Delivery, from £3.95

Express & Nominated Day Delivery (including Next Day), from £5.95

Collect from Store Standard, Free

Collect from Store Express (including Next Day), £2.95

 

Important Information
 
Unfortunately, we cannot cancel an order or change a delivery address once the parcel has been despatched.
 
We are unable to deliver on UK bank holidays. If you place an order during a bank holiday period and select Standard Delivery please allow an extra working day for your order to arrive. When choosing Nominated Day Delivery please check the expected delivery date provided at checkout before completing your order.
 
If you experience any issues with your order or have problems tracking your delivery please contact our Customer Care team via email. Please quote your order reference number, full name, billing address and telephone number. One of our Customer Care team will provide an initial reply within 48 hours. Alternatively, you can call our Customer Care team on 0844 984 0261 (calls are charged at local rate). The team is available from 9am to 11pm GMT on weekdays and from 9am to 6pm GMT on weekends and UK bank holidays (excluding Christmas Day and New Year’s Day).

STANDARD DELIVERY


We aim to deliver all mainland UK orders within 4 working days. However, sometimes during sale or other busy periods deliveries may take longer. If you have not received your order within 5 working days please contact our Customer Care team.

 

Unfortunately, for Standard Delivery, we are not able to allocate a specific time slot for delivery. Hermes, our UK Standard Delivery couriers, deliver between the hours of 7am and 7pm.

 

A signature is requested for Standard Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange delivery. The courier will try to deliver twice more on the following working days, after which time your parcel will be held at your local depot for 5 days prior to being returned to us for a refund. 

 

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address.

 

Tracking Your Order

When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel with our couriers. You can either click the link in your confirmation email or track your order now by going to www.hermesworld.com – entering your tracking number in the space provided. Please allow 36 hours from receipt of the email before tracking your order. Unfortunately, we are unable to query the delivery before the expected delivery date. 

 

TRACK YOUR ORDER NOW

 

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order


EXPRESS DELIVERY - NEXT/NOMINATED DAY

We aim to deliver all mainland UK Express Delivery - Next day orders on the day you specify. Next Day Delivery is available on orders placed by 9pm GMT Monday-Friday, and orders placed by 2pm GMT on a Sunday. Next Day Delivery is not available when ordering on a Saturday. Saturday orders will be delivered on the Monday.

*Please Note: During busy periods the cut-off time for next day delivery may be earlier.

 

Useful Information
We use Yodel as our Nominated Day Delivery couriers.

 
A signature is requested for Express Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange redelivery or collection from your local Yodel depot. The courier will try to deliver twice more on the following working days, after which time the parcel will be returned to us for refund. If you wish to collect your parcel from a Yodel depot contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website myyodel.co.uk. You are required to give Yodel at least 24 hours advance warning if using this facility, so they can get your parcel ready for collection. Opening times of your local Yodel service centre can be found on the delivery card left by the courier after an unsuccessful delivery attempt.
 
Please note that, for security reasons, you will need to present two forms of identification when collecting your parcel; one of each of the following:
1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address
 
If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address.
 
Mobile Text Updates
All customers who select Express Delivery- Next Day and include their mobile number at checkout will receive delivery updates via text message. You will also receive an email. On the day of delivery our couriers will text you to advise an approximate time frame for delivering your order.
 
Tracking Your Order
When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel. You can either click on the link in your confirmation email or follow the instructions below to track your parcel.
 
If you have selected a specific delivery day, log on to myyodel.co.uk and use the tracking number provided in your despatch email. Please allow 24 hours from receipt of the email before tracking your order. Our couriers will send you a text message on your actual day of delivery, on completion of the delivery, or if they are unable to complete the delivery. Please note that your order can arrive any time between 7am and 9pm on your nominated delivery day, however, Yodel can sometimes deliver later in the evening during busier periods.

TRACK YOUR ORDER NOW

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

 

COLLECT FROM STORE STANDARD


Unfortunately, we do not currently offer this service to Norther Ireland, AB postcodes, Highlands & Islands and the Channel Islands.

We will aim to deliver your order between 3 and 7 days from the date you placed it. However, sometimes during sale or other busy periods deliveries may take longer. Your estimated delivery date will be indicated on the Store Finder page at checkout.
 
You can order online and collect from most of our UK stores. You can also choose to pick up your order from the stores of other Arcadia brands including Burton, Wallis, Evans. Miss Selfridge and BHS. Collect from Store Standard is not available from Outfit stores or Dorothy Perkins concessions in department stores, other than BHS.
 
How Does it Work?

  1. Choose a store. Use the Store Locator to find your nearest participating store.
  2. We’ll send you an email when your order is ready to collect. After you have received it you can collect your order at any time during the store’s opening hours. For details, please see our Store Finder. Your estimated delivery date will be indicated on the Store Finder page at checkout. If you do not receive an email within 7 days please contact the store in the first instance. If the store cannot locate the parcel, please contact our Customer Care team via email.
  3. Collect from store. Come into store to collect your order, bringing your confirmation email and the card you paid with. If you have paid by PayPal please bring the card that is linked to your PayPal account. We will keep your order in store for 10 calendar days after it arrives. If the order is not collected within 10 days we will cancel the order and issue a refund via your original payment method.

 
Please Note: Collect from Store Returns Policy
We have the same policy for Collect from Store returns as in-store returns. You can return your order within 28 days of receipt. Products can be returned to a Dorothy Perkins store unless items are part of our concession brand collections, our Tall collection, our Maternity collection or our Wide fit shoes. These can only be returned by post and Collect +. Please see Returning Brands, Tall & Maternity tab for a full list of these brands.  

 

COLLECT FROM STORE EXPRESS


Unfortunately, we do not currently offer this service to Norther Ireland, AB postcodes, Highlands & Islands and the Channel Islands.

Collect from Store Express is available on orders placed by 7pm GMT Monday-Friday, and orders placed by 2pm GMT on a Sunday. Collect from Store Express to store is not available when ordering on a Saturday.

Please Note: During busy periods the cut-off for next day delivery may be earlier.

You can order online and collect from most of our UK stores. You can also choose to pick up your order from the stores of other Arcadia brands including Burton, Wallis, Evans. Miss Selfridge and BHS. Collect from Store Express is not available from Outfit stores or Dorothy Perkins concessions in department stores, other than BHS.

 

How Does it Work?

  1. Choose a store. Use the Store Locator to find your nearest participating store.
  2. We’ll send you an email when your order is ready to collect. After you have received it you can collect your order at any time during the store’s opening hours. For details, please see our Store Finder. Your estimated delivery date will be indicated on the Store Finder page at checkout. If you do not receive an email within 7 days please contact the store in the first instance. If the store cannot locate the parcel, please contact our Customer Care team via email.
  3. Collect from store. Come into store to collect your order, bringing your confirmation email and the card you paid with. If you have paid by PayPal please bring the card that is linked to your PayPal account. We will keep your order in store for 10 calendar days after it arrives. If the order is not collected within 10 days we will cancel the order and issue a refund via your original payment method.

 

Please Note: Collect from Store Returns Policy

We have the same policy for Collect from Store returns as in-store returns. You can return your order within 28 days of receipt. Products can be returned to a Dorothy Perkins store unless items are part of our concession brand collections, Wide fit shoes, our Tall collection or our Maternity collection. These can only be returned by post and Collect+. Please see Returning Brands, Tall & Maternity tab for a full list of these brands.

 

Tracking Your Order

 

To track your collect from store order, if you have selected the express delivery service, log in to www.dpd.co.uk and use the tracking number provided in your despatch email or click the link in your despatch email. 

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

EXPRESS DELIVERY - NEXT DAY

 

Delivery Cost                   Mon-Fri - £5.95  Sat - £7.50

Delivery Time       On selected day, order before 9pm

                                Mon-Fri or 2pm on Sunday (GMT)*

Order Tracking                                                      Yes

Text Updates                                                         Yes

 


We aim to deliver all mainland UK Express Delivery - Next day orders on the day you specify. Next Day Delivery is available on orders placed by 9pm GMT Monday-Friday, and orders placed by 2pm GMT on a Sunday. Next Day Delivery is not available when ordering on a Saturday. Saturday orders will be delivered on the Monday.

*Please Note: During busy periods the cut-off time for next day delivery may be earlier.

 

Useful Information
We use Yodel as our Nominated Day Delivery couriers.

 
A signature is requested for Express Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange redelivery or collection from your local Yodel depot. The courier will try to deliver twice more on the following working days, after which time the parcel will be returned to us for refund. If you wish to collect your parcel from a Yodel depot contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website myyodel.co.uk. You are required to give Yodel at least 24 hours advance warning if using this facility, so they can get your parcel ready for collection. Opening times of your local Yodel service centre can be found on the delivery card left by the courier after an unsuccessful delivery attempt.
 
Please note that, for security reasons, you will need to present two forms of identification when collecting your parcel; one of each of the following:
1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address
 
If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address.
 
Mobile Text Updates
All customers who select Express Delivery- Next Day and include their mobile number at checkout will receive delivery updates via text message. You will also receive an email. On the day of delivery our couriers will text you to advise an approximate time frame for delivering your order.
 
Tracking Your Order
When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel. You can either click on the link in your confirmation email or follow the instructions below to track your parcel.
 
If you have selected a specific delivery day, log on to myyodel.co.uk and use the tracking number provided in your despatch email. Please allow 24 hours from receipt of the email before tracking your order. Our couriers will send you a text message on your actual day of delivery, on completion of the delivery, or if they are unable to complete the delivery. Please note that your order can arrive any time between 7am and 9pm on your nominated delivery day, however, Yodel can sometimes deliver later in the evening during busier periods.

TRACK YOUR ORDER NOW

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

EXPRESS DELIVERY - NOMINATED DAY

 

Delivery Cost                   Mon-Fri - £5.95  Sat - £7.50

Delivery Time       On selected day, order before 9pm

                                Mon-Fri or 2pm on Sunday (GMT)*

Order Tracking                                                      Yes

Text Updates                                                         Yes

 


We aim to deliver all mainland UK Express Delivery - Nominated day orders on the day you specify. Express Delivery - Nominated day is available on orders placed by 9pm GMT Monday-Friday, and orders placed by 2pm GMT on a Sunday. Express Delivery - Nominated day is not available when ordering on a Saturday. Saturday orders will be delivered on the Monday.

*Please Note: During busy periods the cut-off time for next day delivery may be earlier.

 

Useful Information
We use Yodel as our Nominated Day Delivery couriers.

 
A signature is requested for Express Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange redelivery or collection from your local Yodel depot. The courier will try to deliver twice more on the following working days, after which time the parcel will be returned to us for refund. If you wish to collect your parcel from a Yodel depot contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website myyodel.co.uk. You are required to give Yodel at least 24 hours advance warning if using this facility, so they can get your parcel ready for collection. Opening times of your local Yodel service centre can be found on the delivery card left by the courier after an unsuccessful delivery attempt.
 
Please note that, for security reasons, you will need to present two forms of identification when collecting your parcel; one of each of the following:
1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address
 
If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address.
 
Mobile Text Updates
All customers who select Express Delivery- Nominated Day and include their mobile number at checkout will receive delivery updates via text message. You will also receive an email. On the day of delivery our couriers will text you to advise an approximate time frame for delivering your order.
 
Tracking Your Order
When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel. You can either click on the link in your confirmation email or follow the instructions below to track your parcel.
 
If you have selected a specific delivery day, log on to myyodel.co.uk and use the tracking number provided in your despatch email. Please allow 24 hours from receipt of the email before tracking your order. Our couriers will send you a text message on your actual day of delivery, on completion of the delivery, or if they are unable to complete the delivery. Please note that your order can arrive any time between 7am and 9pm on your nominated delivery day, however, Yodel can sometimes deliver later in the evening during busier periods.

TRACK YOUR ORDER NOW

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

COLLECT FROM STORE STANDARD 

Collect from one of our 500+ stores

 

Delivery Cost                              FREE

Delivery Time            3-7 working days

 

Unfortunately, we do not currently offer this service to Norther Ireland, AB postcodes, Highlands & Islands and the Channel Islands.

We will aim to deliver your order between 3 and 7 days from the date you placed it. However, sometimes during sale or other busy periods deliveries may take longer. Your estimated delivery date will be indicated on the Store Finder page at checkout.
 
You can order online and collect from most of our UK stores. You can also choose to pick up your order from the stores of other Arcadia brands including Burton, Wallis, Evans. Miss Selfridge and BHS. Collect from Store Standard is not available from Outfit stores or Dorothy Perkins concessions in department stores, other than BHS.
 
How Does it Work?

  1. Choose a store. Use the Store Locator to find your nearest participating store.
  2. We’ll send you an email when your order is ready to collect. After you have received it you can collect your order at any time during the store’s opening hours. For details, please see our Store Finder. Your estimated delivery date will be indicated on the Store Finder page at checkout. If you do not receive an email within 7 days please contact the store in the first instance. If the store cannot locate the parcel, please contact our Customer Care team via email.
  3. Collect from store. Come into store to collect your order, bringing your confirmation email and the card you paid with. If you have paid by PayPal please bring the card that is linked to your PayPal account. We will keep your order in store for 10 calendar days after it arrives. If the order is not collected within 10 days we will cancel the order and issue a refund via your original payment method.

 
Please Note: Collect from Store Returns Policy
We have the same policy for Collect from Store returns as in-store returns. You can return your order within 28 days of receipt. Products can be returned to a Dorothy Perkins store unless items are part of our concession brand collections, our Tall collection, our Maternity collection or our Wide fit shoes. These can only be returned by post and Collect +. Please see Returning Brands, Tall & Maternity tab for a full list of these brands.  

COLLECT FROM STORE EXPRESS 

Collect from one of our 500+ stores

Delivery Cost                                  £2.95

Delivery Time       Order by 7pm for next

                                   working day delivery

Order Tracking                                 Yes

 

Unfortunately, we do not currently offer this service to Norther Ireland, AB postcodes, Highlands & Islands and the Channel Islands.

Collect from Store Express is available on orders placed by 7pm GMT Monday-Friday, and orders placed by 2pm GMT on a Sunday. Collect from Store Express to store is not available when ordering on a Saturday.

Please Note: During busy periods the cut-off for next day delivery may be earlier.

You can order online and collect from most of our UK stores. You can also choose to pick up your order from the stores of other Arcadia brands including Burton, Wallis, Evans. Miss Selfridge and BHS. Collect from Store Express is not available from Outfit stores or Dorothy Perkins concessions in department stores, other than BHS.

 

How Does it Work?

  1. Choose a store. Use the Store Locator to find your nearest participating store.
  2. We’ll send you an email when your order is ready to collect. After you have received it you can collect your order at any time during the store’s opening hours. For details, please see our Store Finder. Your estimated delivery date will be indicated on the Store Finder page at checkout. If you do not receive an email within 7 days please contact the store in the first instance. If the store cannot locate the parcel, please contact our Customer Care team via email.
  3. Collect from store. Come into store to collect your order, bringing your confirmation email and the card you paid with. If you have paid by PayPal please bring the card that is linked to your PayPal account. We will keep your order in store for 10 calendar days after it arrives. If the order is not collected within 10 days we will cancel the order and issue a refund via your original payment method.

 

Please Note: Collect from Store Returns Policy

We have the same policy for Collect from Store returns as in-store returns. You can return your order within 28 days of receipt. Products can be returned to a Dorothy Perkins store unless items are part of our concession brand collections, Wide fit shoes, our Tall collection or our Maternity collection. These can only be returned by post and Collect+. Please see Returning Brands, Tall & Maternity tab for a full list of these brands.

 

Tracking Your Order

 

To track your collect from store order, if you have selected the express delivery service, log in to www.dpd.co.uk and use the tracking number provided in your despatch email or click the link in your despatch email. 

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

UK DELIVERY

Here at Dorothy Perkins, delivery and returns are easy! You’ll find all of our delivery and returns information on these pages. Simply select the relevant topic from the menu (left) and click on the tabs (above) for more detail.

 

Standard Delivery, from £3.95

Express & Nominated Day Delivery (including Next Day), from £5.95

Collect from Store Standard, Free

Collect from Store Express (including Next Day), £2.95

 

Important Information
 
Unfortunately, we cannot cancel an order or change a delivery address once the parcel has been despatched.
 
We are unable to deliver on UK bank holidays. If you place an order during a bank holiday period and select Standard Delivery please allow an extra working day for your order to arrive. When choosing Nominated Day Delivery please check the expected delivery date provided at checkout before completing your order.
 
If you experience any issues with your order or have problems tracking your delivery please contact our Customer Care team via email. Please quote your order reference number, full name, billing address and telephone number. One of our Customer Care team will provide an initial reply within 48 hours. Alternatively, you can call our Customer Care team on 0844 984 0261 (calls are charged at local rate). The team is available from 9am to 11pm GMT on weekdays and from 9am to 6pm GMT on weekends and UK bank holidays (excluding Christmas Day and New Year’s Day).

STANDARD DELIVERY

 

Northern Ireland and AB Postcodes

Delivery Cost                                    £3.95

 

Delivery Time                 3-5 working days

 

Order Tracking                                    Yes

 

Free over £50                                      Yes

 

 

Highlands and Islands

 

Delivery Cost                                    £3.95

 

Delivery Time                    7 working days

 

Order Tracking                                    Yes

 

Free over £50                                       Yes

 

 

Channel Islands

 

Delivery Cost                                    £5.95

 

Delivery Time                    3 working days

 

Order Tracking                                    Yes

 

Free over £50                                       Yes

 

 

Unfortunately, for Standard Delivery, we are not able to allocate a specific time slot for delivery. Hermes, our UK Standard Delivery couriers, deliver between the hours of 7am and 7pm.

 

A signature is requested for Standard Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange delivery. The courier will try to deliver twice more on the following working days, after which time your parcel will be held at your local depot for 5 days prior to being returned to us for a refund. 

 

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address.

 

Tracking Your Order

When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel with our couriers. You can either click the link in your confirmation email or track your order now by going to www.hermesworld.com – entering your tracking number in the space provided. Please allow 36 hours from receipt of the email before tracking your order. Unfortunately, we are unable to query the delivery before the expected delivery date. 

 

TRACK YOUR ORDER NOW

 

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

EXPRESS DELIVERY - NEXT DAY

 

Northern Ireland and AB Postcodes

Delivery Cost                                              £5.95

Delivery Time      The next working day after the

                             day nominated at the checkout

 

Order Tracking                                              Yes

Free over £50                                                Yes

 

 

Highlands and Islands

Delivery Cost                                              £5.95

Delivery Time      Up to 5 working days after the

                                   day nominated at checkout

Order Tracking                                              Yes

Free over £50                                                Yes

 

 

Unfortuantely, we do not currently offer this service for the Channel Islands.

 

Useful Information
We use Yodel as our Express Delivery couriers.

 
A signature is requested for Express Delivery - Next Day. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange redelivery or collection from your local Yodel depot. The courier will try to deliver twice more on the following working days, after which time the parcel will be returned to us for refund. If you wish to collect your parcel from a Yodel depot contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website myyodel.co.uk. You are required to give Yodel at least 24 hours advance warning if using this facility, so they can get your parcel ready for collection. Opening times of your local Yodel service centre can be found on the delivery card left by the courier after an unsuccessful delivery attempt.
 
Please note that, for security reasons, you will need to present two forms of identification when collecting your parcel; one of each of the following:
1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address
 
If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address.
 
Mobile Text Updates
All customers who select Express Delivery - Next Day and include their mobile number at checkout will receive delivery updates via text message. You will also receive an email. On the day of delivery our couriers will text you to advise an approximate time frame for delivering your order.
 
Tracking Your Order
When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel. You can either click on the link in your confirmation email or follow the instructions below to track your parcel.
 
If you have selected a specific delivery day, log on to myyodel.co.uk and use the tracking number provided in your despatch email. Please allow 24 hours from receipt of the email before tracking your order. Our couriers will send you a text message on your actual day of delivery, on completion of the delivery, or if they are unable to complete the delivery. Please note that your order can arrive any time between 7am and 9pm on your nominated delivery day, however, Yodel can sometimes deliver later in the evening during busier periods.

TRACK YOUR ORDER NOW

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

EXPRESS DELIVERY - NOMINATED DAY

 

Northern Ireland and AB Postcodes

Delivery Cost                                              £5.95

Delivery Time      The next working day after the

                             day nominated at the checkout

 

Order Tracking                                              Yes

Free over £50                                                Yes

 

 

Highlands and Islands

Delivery Cost                                              £5.95

Delivery Time      Up to 5 working days after the

                                   day nominated at checkout

Order Tracking                                              Yes

Free over £50                                                Yes

 

 

Unfortuantely, we do not currently offer this service for the Channel Islands.

 

Useful Information
We use Yodel as our Express Delivery couriers.

 
A signature is requested for Express Delivery - Nominated Day. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange redelivery or collection from your local Yodel depot. The courier will try to deliver twice more on the following working days, after which time the parcel will be returned to us for refund. If you wish to collect your parcel from a Yodel depot contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website myyodel.co.uk. You are required to give Yodel at least 24 hours advance warning if using this facility, so they can get your parcel ready for collection. Opening times of your local Yodel service centre can be found on the delivery card left by the courier after an unsuccessful delivery attempt.
 
Please note that, for security reasons, you will need to present two forms of identification when collecting your parcel; one of each of the following:
1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address
 
If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address.
 
Mobile Text Updates
All customers who select Express Delivery - Nominated Day and include their mobile number at checkout will receive delivery updates via text message. You will also receive an email. On the day of delivery our couriers will text you to advise an approximate time frame for delivering your order.
 
Tracking Your Order
When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel. You can either click on the link in your confirmation email or follow the instructions below to track your parcel.
 
If you have selected a specific delivery day, log on to myyodel.co.uk and use the tracking number provided in your despatch email. Please allow 24 hours from receipt of the email before tracking your order. Our couriers will send you a text message on your actual day of delivery, on completion of the delivery, or if they are unable to complete the delivery. Please note that your order can arrive any time between 7am and 9pm on your nominated delivery day, however, Yodel can sometimes deliver later in the evening during busier periods.

TRACK YOUR ORDER NOW

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

INTERNATIONAL DELIVERY

We ship to over 100 destinations

 

Standard Delivery

Delivery Cost                                     from £5.00

Delivery Time                        4-10 working days

Order Tracking                                             Yes

 

Tracked & Faster

Delivery Cost                                  from  £10.00

Delivery Time                          3-9 working days

Order Tracking                                              Yes

 

Countries We Deliver To
This site ships to the UK and Rest of World countries in Sterling (£). Find your country in the drop-down list below to see specific delivery times and costs.

 

  •  

 

As well as shipping to more than 100 countries, Dorothy Perkins also has dedicated sites for America, France, Germany, Ireland and parts of Europe, Malaysia, Singapore, Indonesia, and Thailand, allowing customers to shop in their language and currency. Ensure you are shopping on the best site for you by selecting your shipping destination from the country selector, located at the top of every page. 

Here’s some useful information to get you started:


Our International Sites
All orders to USA, France, Germany, Ireland and parts of Europe, Malaysia, Singapore and Thailand, will be processed through the relevant site – we no longer offer delivery to these countries from our UK site. Please note that all orders are still shipped from the UK and customers will be responsible for paying any applicable import duties and taxes. Charges are based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

Your Account
If you already have a dorothyperkins.com account you’ll be able to log in using your existing email address and password. It will be as if you are logging in for the first time, so your account and order history will start afresh. You can still access old order information, but you’ll need to log in to the UK site to see it.

Resolving Delivery Problems
If you have a problem with your order or have trouble tracking your delivery please contact our Customer Care team via email. Please quote your order reference number, your full name, billing address and contact telephone number. One of our Customer Care team will provide an initial reply to you within 48 hours.

Alternatively you can call our Customer Care team on the numbers shown below. The team is available from 9am to 11pm GMT on weekdays, and from 9am to 6pm GMT on weekends and most UK bank holidays.

USA customers: 1866 296 6672 (toll free)
Australian customers: +44 844 984 0261 (calls charged at local rate)
New Zealand customers: +44 844 984 0261 (calls charged at local rate)
Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)
European customers (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Spain, Sweden and Switzerland only): +44 844 984 0261 (call charges vary)

For all other international customers, please contact our Customer Care team via email.

STANDARD DELIVERY

Our couriers typically deliver Monday to Friday, from 8am to 7pm. Please note that Saturday and Sunday are not classed as working days for International Standard Delivery.

Most parcels will reach their destination within 2 weeks; however some destinations may take longer. If you have not received your parcel after 2 weeks please contact our Customer Care team . We will be unable to query any parcels if 2 weeks have not yet passed since ordering.

Unfortunately, Nominated Day Delivery is not available at this time.

Countries we deliver to
We currently offer Standard Delivery to the following international destinations:

 

  •  

 

 

TRACKED & FASTER

Our Tracked & Faster service is not only quicker, you can also track your parcel via an established courier to find out exactly where it is on its journey to your door.

To track your order you will need your tracking number which is located on your despatch confirmation email. 

If your tracking number begins with ‘1550’ you can track your parcel here.
If your tracking number begins with ‘E’ you can track your parcel here.
If your tracking number begins with ‘RML’ then unfortunately we cannot track your parcel at this time.

Most parcels will reach their destination within 2 weeks; however some destinations may take longer. If you have not received your parcel after 2 weeks please contact our Customer Care team. We will be unable to query any parcels if 2 weeks have not yet passed since ordering.

Countries we deliver to
We currently offer Tracked & Faster Delivery to the following international destinations:

  •  

UK & EIRE RETURNS POLICY

Returns are simple and easy. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition via the following three methods:


Within 14 Days of Receipt

- By post
- At a convenient drop point, provided by Collect+

Within 28 Days of Receipt

- To your local Dorothy Perkins store (excluding department stores)

 

Please Note: not all items can be returned to store.  All items that are part of our concession brand collections, our Tall collection or our Maternity collection can only be returned by post & Collect +. Please see Returning Brands, Wide Fit shoes, Tall & Maternity for a full list of these brands.

Refunds
Refunds will be credited to your original method of payment.

Hygiene
In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

Right to Cancel 
You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see Right to cancel (EU Customers) for details.

Statutory Rights
Your statutory rights are not affected by our returns policy.

FREE UK RETURNS TO STORE

 

For convenience, UK customers can go to their nearest store in the UK and Republic of Ireland customers can go to their nearest store in the Republic of Ireland, excluding those in department stores, with returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. The cardholder must be present at the time of return to accept the refund back on to their credit/debit card.

 

Republic of Ireland customers: refunds in-store for items bought online will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

 

Please Note: not all items can be returned to store.  All items that are part of our concession brand collections, our Tall collection, our Maternity collection or our Wide fit shoes can only be returned by post & Collect +. Please see Returning Brands, Tall & Maternity tab for a full list of these brands.

 

 

At a glance...

UK-delivery-wk3-v4_06.jpg  Free                                                             

UK-delivery-wk3-v4_06.jpg  500+ Stores

UK-delivery-wk3-v4_06.jpg  Return within 28 days of receipt                 

UK-delivery-wk3-v4_06.jpg Refunded within 3-5 working days

UK-delivery-wk3-v4_10-cross.jpg  Not to department stores                            

UK-delivery-wk3-v4_10-cross.jpg  Can't return tall or maternity                 

UK-delivery-wk3-v4_10-cross.jpg  Can't return wide fit shoes                         

UK-delivery-wk3-v4_10-cross.jpg  Can't return brands e.g. Little Mistress

 

Returns to store - step by step

1. Customers in the UK and Republic of Ireland can go to their nearest store to return an item, excluding department store concessions.

2. Please ensure that you take your despatch note with you as your proof of purchase.

3. You will also require the card that was used to purchase the order online. The cardholder must be present to accept the refund back on to their credit/ debit card.

 

Refunds
Bring your unworn item and your receipt to any of our stores (excluding those within department stores) within 28 days of purchase and we will exchange or refund it via the original method of payment. Without a receipt we will exchange your unworn purchase for an alternative product at the current selling price. Refunds are processed in 3-5 working days.

Locating Your Nearest Store
Please use the Store Locator to find the location, contact details and opening hours of your local store.

FREE UK RETURNS BY POST

You can return an item by post within 14 days of receipt. Customers in the UK receive a freepost returns label with their order.

Please note: You can return to store within 28 days of receipt.

Returns by post cannot be accepted without a valid Returns Number. You will be unable to get a Returns Number from our website if more than 14 days has passed since you received the items, as this is the time limit on our Returns Policy. If you experience any difficulties with the online returns process please contact our Customer Care team.

At a glance...

UK-delivery-wk3-v4_06.jpg  Free                                                             

UK-delivery-wk3-v4_06.jpg  Return within 14 days of receipt

UK-delivery-wk3-v4_06.jpg  Refunded within 28 days of receipt                                         

UK-delivery-wk3-v4_10-cross.jpg  Not available in the Channel Islands          

 

Returns by post - step by step

1. Within 14 days of receipt Log in to your account and select 'Request a return' from my orders section. 

2. Select the order you wish to return and follow the 'Create Return' link next to the order number.

3. Select the items you wish to send back to us and a reason for each.

4. Click the 'Create Return' button to obtain your Returns Number. 

5. Write your Returns Number, your name and address on the freepost returns label provided in your parcel. Alternatively you can download a return label here.

6. Peel off the label and attach it to your parcel. Post it to our UK warehouse within 14 days of receipt. Please ensure you obtain proof of postage.

 

Refunds
When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you within 3-5 days.

Refunds for posted returns will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from dorothyperkins.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Care team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

Parcels over 5kg

You will need to split your order so that each returned parcel weighs under 5kg and put a returns label and number on each of them.
To ensure that your refund reaches you quickly, please raise a separate returns number for each parcel.
Please download a second returns label here.

Obtain Proof of Postage at Your Local Post Office

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

COLLECT+

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 5500 local stores, open early till late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the label attached to the Collect+ leaflet inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.

Take your parcel to any of 5,500 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

You can find your nearest local convenience store offering Collect+ services at collectplus.co.uk.

 

INTERNATIONAL RETURNS POLICY
We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt.

International purchases can only be returned by post, at your own cost.

Our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online. We are sorry for any inconvenience this may cause you.

Returns by post cannot be accepted without a valid Returns Number. You will be unable to get a Returns Number from our website if more than 14 days has passed since you received the items, as this is the time limit on our Returns Policy. If you experience any difficulties with the online returns process please contact our Customer Care team.

 

 

International Returns - step by step

 

1. Within 14 days of receipt Log in to your account and select 'Request a return' from my orders section. 

 

2. Select the order you wish to return and follow the 'Create Return' link next to the order number.

 

3. Select the items you wish to send back to us and a reason for each.

 

4. Click the 'Create Return' button to obtain your Returns Number. 

 

5. Write your Returns Number along with your name and address on the returns label provided in your parcel. Alternatively you can download a return label here.

 

6. Peel off the label and attach it to your parcel. Post it to our UK warehouse within 14 days of receipt. Please ensure you obtain proof of postage.

 

 

Refunds
When returning any items by post, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed. The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from dorothyperkins.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Care team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

Right to Cancel (EU Customers)
If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see Right to cancel (EU Customers) for details.

RETURNING BRANDS, TALL, MATERNITY & WIDE FIT SHOES

Please Note: not all items can be returned to store.  All items that are part of our concession brand collections, our Tall collection  our Maternity or our Wide Fit Shoes collection can only be returned by post & Collect +.

The following DP Brands must be returned to our website via post or Collect+ within 14 days of receipt:

Brands:
Another Label
Alice and You
Amy Childs
AX Paris
Bellfield
Billie & Blossom
Chase 7
Chi Chi London
Closet
Closet Blu
Doll & Frog
Elise Ryan
Feverfish
Fever London
Girls on Film
Head Over heels
Indulgence
Izabel London
Jolie Moi
Little Mistress
Lola Skye
Luxe
Mandi
Maternity
Mela
Paperdolls
Poppy Lux
Ravel
Ruby Rocks
Scarlett B
Tall
Tenki
Voulez Vous
Wide Fit Shoes

RIGHT TO CANCEL (EU CUSTOMERS)

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.  This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g. make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised.  You will be responsible for the cost of returning a cancelled order to us.

 

To exercise your right to cancel follow the steps below:

1. Complete the cancellation form enclosed with your order and include it with the items when you return them. You can also complete and submit an online version of the cancellation form from your account page. Alternatively, write to us via email using the contact us link at the bottom of this page or include a letter with the items when you return them. Please state that you wish to cancel your contract and include your full name, address and order number.

2. Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation.  Please download a returns label here and once completed, affix it to the parcel and take it to your local posting office.   

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Please Note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with our standard return policy.  Please see either UK & EIRE Returns Policy or International Returns Policy (depending on where you are) for details.

TYPES OF RETURNS

Returning Goods Bought as Special Offers 

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ('buy one, get one free' or 'get the lowest priced item free'), you must return any free items or vouchers back for us to process a refund.

Returning Goods Which are of Unsatisfactory Quality or Unfit for Purpose

Customers in the UK and EIRE can return these items to us using the freepost returns label enclosed with their order ordownload a freepost returns label here. Alternatively you can return them to our UK or EIRE stores (excluding those in department stores).  Refunds will be credited to your original method of payment.

International customers can only return these items by post.

For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.