This site ships to the United Kingdom

Terms & Conditions

Terms & Conditions

Welcome to the dorothyperkins.com terms and conditions, which apply to all items ordered from dorothyperkins.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.

 

UK Delivery

We offer two delivery options for customers in the United Kingdom: (1) Standard Delivery and (2) Nominated Day Delivery.  Charges apply to both options.  For further information, including the costs and estimated delivery times, please see What are your delivery options in the Delivery section of our FAQs.

Please note that we do not deliver to BFPO addresses.

Alternatively, you can collect your items from one of our stores in the UK (excluding stores in department stores and excluding our stores in Northern Ireland).  For further details, please see the Collect From Store section of our FAQs. If you choose this option, we will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.



If you have any questions concerning delivery of your order, please contact our Customer Services Team.

Delivery Outside The UK 

We offer two delivery options for international customers outside the United Kingdom: (1) Standard Delivery and (2) Tracked and Faster Delivery. Charges apply to both options. For further information, including the costs and estimated delivery times, please see Do you provide international delivery? in the Delivery section of our FAQs.

We now offer a Tracked Service delivered within 5 working days to Jersey and Guernsey for £5.95 per order.

Please note that we do not deliver BFPO addresses.

If you have any questions concerning delivery of your order, please contact our Customer Services Team.


We ship to the UK and Rest of World countries in Sterling (£). Find your country in the drop down below to see delivery times and costs.

  •  
  • Albania

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6.00


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £25.00
  • Anguilla

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Argentina

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £25
  • Armenia

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £10
  • Australia

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £20 
  • Azerbaijan

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 7 days
    Cost: £22
  • Bahamas

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £40
  • Bangladesh

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Barbados

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Bermuda

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Bolivia, Plurinational State of

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £25
  • Bosnia and Herzegovina

    Standard Delivery
    Timeframe (up to): 7 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £22
  • Brazil

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Brunei Darussalam

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £18
  • Bulgaria

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £25
  • Cambodia

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £25
  • Canada

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £7.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Cayman Islands

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Central African Republic

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 8 days
    Cost: £30
  • Chile

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £25
  • China

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Colombia

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £25
  • Cook Islands

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 9 days
    Cost: £35
  • Croatia

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £22
  • Czech Republic

    Standard Delivery
    Timeframe (up to): 7 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £10
  • Denmark

    Standard Delivery
    Timeframe (up to): 6 days
    Cost: £5


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £12
  • Djibouti

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £30
  • Eritrea

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 7 days
    Cost: £30
  • Falkland Islands (Malvinas)

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available 
  • Faroe Islands

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): Not available 
  • French Guiana

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £40
     
  • French Southern Territories

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • Gambia

    Standard Delivery
    Timeframe (up to): 12 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 7 days
    Cost: £30
  • Greenland

    Standard Delivery
    Timeframe (up to): 6 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
    Not available
  • Guadeloupe

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
     
  • Guyana

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £40
  • Hong Kong S.A.R. of China

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Hungary

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £14
  • India

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £20
  • Jamaica

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £25
  • Japan

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Kazakhstan

    Standard Delivery
    Timeframe (up to): 13 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £22
  • Kenya

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Kiribati

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • Korea, South

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £20
  • Kyrgyzstan

    Standard Delivery
    Timeframe (up to): 13 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £22
  • Latvia

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £16
  • Libya

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £22
  • Lithuania

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £16
  • Macao

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £22
     
  • Madagascar

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50

  • Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £30
  • Maldives

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £35
  • Marshall Islands

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £14
    Not available
  • Mexico

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Moldova, Republic of

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £35
  • Morocco

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £25
     
  • Nepal

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £22
  • New Caledonia

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • New Zealand

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £20
     
  • Niger

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 8 days
    Cost: £30
  • Norway

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £30
  • Oman

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Pakistan

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Palau

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £18
    Not available
  • Panama

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £25
  • Philippines

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Poland

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £12
  • Puerto Rico

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £25
  • Romania

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £20
  • Samoa

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • Sao Tome and Principe

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • Serbia

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 7 days
    Cost: £22
     
  • Seychelles

    Standard Delivery
    Timeframe (up to): 7 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 9 days
    Cost: £35
  • Solomon Islands

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • South Africa

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £18
  • South Georgia and the South Sandwich Islands

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £25
  • Sri Lanka

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £18
  • St Kitts & Nevis

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50

  • Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • St Lucia

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • St Pierre & Miquelon

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £14
    Not available
  • St Vincent & the Grenadines

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Suriname

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £40
  • Svalbard and Jan Mayen

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • Sweden

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £14
  • Taiwan, Province of China

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Togo

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 8 days
    Cost: £30
  • Tunisia

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Turkey

    Standard Delivery
    Timeframe (up to): 6 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Turkmenistan

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 7 days
    Cost: £30
  • Tuvalu

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • United Kingdom

    Standard Delivery
    Timeframe (up to): 4 days
    Cost: £3.95


    Express Delivery
    Timeframe (up to): 1 day
    Cost: £5.95-£7.50
  • Uruguay

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £5


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £14
  • Vanuatu

    Standard Delivery
    Timeframe (up to): 13 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 8 days
    Cost: £40
  • Vietnam

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £35
  • Virgin Islands, British

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


  • Tracked and Faster
    Timeframe (up to): 9 days
    Cost: £30

     

     

     

    Please note that the above timescales are applicable for mainland areas. Please allow up to 14 working days for deliveries outside mainland areas.

     

    All orders are subject to checking by Customs which may delay the delivery of your order. Any additional duty or customs charges applicable in the destination country are payable by the recipient.

    We cannot cancel an order or change a delivery address once the parcel has been despatched.

     

    PLEASE NOTE: NAIL POLISH CANNOT CURRENTLY BE SHIPPED TO CUSTOMERS OUTSIDE THE UK.

     

    Shipping to the US, Ireland or parts of Europe, France, Germany, Singapore, Malaysia, Indonesia or Thailand?

    We have dedicated sites for you! This means you can shop in your currency. To ship to these countries please select your shipping destination at the top of the page.

     

    Can't find your country?

    We're sorry, but this means we do not ship to your country right now. However, you can still browse our site for the latest style advice and trend tips.

Delivery Promotions

We may run delivery promotions from time to time. Please see Promotions terms and conditions to check whether we are running any at this time.

Price & payment options

Credit Cards

 

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process. 



Further Information For Overseas Customers

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

Credit card validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy)

 

Verified by Visa and Mastercard

ONLINE SHOPPING MADE SAFE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.  To find out more information and how to register your card visit Verified by Visa or MasterCard SecureCode.


Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order.

UK & EIRE Returns Policy

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post and Collect+, and 28 days of receipt in the case of returns to store (excluding department stores). To return an item by post, use the freepost returns label included within your order. See Returns by post (all countries) for details. Refunds will be credited to your original method of payment.

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

Please note, not all items can be returned to store.  All items that are part of our concession brand collections or our Tall collection can only be returned by post. These items are clearly marked on your despatch note with an ‘**’ at the end of the product description.
You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see Right to cancel (EU Customers) for details.

Your statutory rights are not affected by our returns policy.

International Returns Policy

We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. International purchases can only be returned by post. You are required to return unwanted orders at your own cost. Our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see Right to cancel (EU Customers) for details.

Collect+

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3500 local stores, open early till late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the label attached to the Collect+ leaflet inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.

Take your parcel to any of 3,500 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

You can find your nearest local convenience store offering Collect+ services at collectplus.co.uk.

Collect+

Returns By Post (All Countries)

You can return an item by post within 14 days of receipt. Customers in the UK will receive a freepost returns label with their order. International customers will not receive a freepost returns label and are required to return unwanted orders at their own cost.

Please see How do I return an item by post? in the Returns section of our FAQs for information on how to make a return by post.

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from  Dorothy Perkins. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.

If you have any questions, please contact our Customer Services Team

Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code online if more than 14 days has passed since you received the items. See How do I return an item by post? in the Returns section of our FAQs for information on how to obtain a Returns Authorisation Number. If you experience any difficulties with the online returns process please contact us at customer.service@dorothyperkins.com.

Returns To Store

For your convenience, customers in the UK and Republic of Ireland can go to their nearest store to return an item, excluding those in department stores. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card.

Republic of Ireland customers - Please note: refunds in-store for items bought online will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on our website to stores outside of the UK and Republic of Ireland. We are sorry for any inconvenience this may cause you.

Right To Cancel (EU Customers)

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.  This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised.  You will be responsible for the cost of returning a cancelled order to us.

To exercise your right to cancel follow the steps below:

1. Log into your account at dorothyperkins.com, download the cancellation form provided in the 'my account' section and include it with the items when you return them. You can also complete and submit a web version of the Cancellation Form here. Alternatively, write to us by email (customerservice@dorothyperkins.com) or include a letter with the items when you return them.  Please state that you wish to cancel your contract and include your full name, address and order number. 

2. Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation.  Please download a returns label here and once completed, affix it to the parcel and take it to your local posting office.   

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option.  You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Please note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with our standard return policy.  Please see either UK & EIRE Returns Policy or International Returns Policy (depending on where you are) for details.

Returning Goods Bought As Special Offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ('buy one, get one free' or 'get the lowest priced item free'), you must return any free items or vouchers back for us to process a refund.



Returning Goods Which Are Of Unsatisfactory Quality Or Unfit For Purpose

Customers in the UK and EIRE can return these items to us using the freepost returns label enclosed with their order or download a freepost returns label here. Alternatively you can return them to our UK or EIRE stores (excluding those in department stores).  Refunds will be credited to your original method of payment.

International customers can only return these items by post.

For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.

 

Please note: Dorothy Perkins outlets & stores will not accept returns on our concession items. You can return your purchase to us within 14 days via post or Collect+. The following DP Brands must be returned online at dorothyperkins.com only.

 

Brands:
Alice and You
Amy Childs
Atelier 61
Bellfield
Billie & Blossom
Branded Ego
Chase 7
Chichi
Closet
Closet blu
Cutie
Doll & Frog
E1 London
Feverfish
Girls on Film
Head over heels
Ichi
Indulgence
Izabel
Jasmine
Jolie moi
Lovedrobe
Luxe
Madam Rage
Mamalicious Maternity
Maternity
Maya
Mela
Orien Love
Petals
Pippa dee
Praslin
Ravel
Rise
Robyn
Ruby rocks
Rubys Closet
Scarlett B
Sugar reef
Tall
Tenki
True Decadence
Voulezvous
Whistle and wolf

Product information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Dorothy Perkins does not allow its cosmetic products to be tested on animals, either during the production process or in the finished state.

Purchase of Products

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFIRM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
    * The product ordered being unavailable from stock
    * Our inability to obtain authorisation of payment
    * The identification of an error within the product information, including price or promotion
    * If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..
Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

Promotions T&Cs


Up to 50% off sale
1. This offer entitles you to up to 50% off sale items.
2. Offer runs from 00.00 GMT Wednesday 30th September 2014 for a limited time only.
3. Discount has already been applied.
4. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.
5. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
6. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


30% off selected shoes & boots
1. This offer entitles you to 30% selected shoes & boots exclusively online at dorothyperkins.com
2. Offer runs from 00.00 GMT Tuesday 30th September 2014 for a limited time only.
3. Discount has already been applied.
4. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.
5. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
6. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


30% off selected dresses
1. This offer entitles you to 30% selected dresses exclusively online at dorothyperkins.com
2. Offer runs from 00.00 GMT Wednesday 1st October 2014 for a limited time only.
3. Discount has already been applied.
4. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.
5. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
6. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


30% off selected knitwear
1. This offer entitles you to 30% selected knitwear exclusively online at dorothyperkins.com
2. Offer runs from 00.00 GMT Wednesday 1st October 2014 for a limited time only.
3. Discount has already been applied.
4. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.
5. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
6. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


30% off selected tops
1. This offer entitles you to 30% selected tops exclusively online at dorothyperkins.com
2. Offer runs from 00.00 GMT Wednesday 1st October 2014 for a limited time only.
3. Discount has already been applied.
4. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.
5. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
6. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


Newsletter Sign-Up - Enjoy 10% off when you sign up to Fashion News Emails
1. This offer entitles customers who subscribe to Fashion News Emails to receive a 10% off online code to use on any one transaction.
2. This offer is not subject to an expiry date.
3. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
5. The discount is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. Dorothy Perkins reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
7. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


Free Standard Worldwide Delivery on all orders £50 or more
1. By taking advantage of the free standard worldwide delivery on all orders £50 or more (the "Offer") you agree on these terms and conditions.
2. Enter the discount code DPDEL50 at checkout.
3. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
4. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
5. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


10% Student Discount UNidays
1. This offer entitles all students in UK, New Zealand & Australia with a valid student card ("Students") to a 10% discount on the original price of all full price products purchased online at dorothyperkins.com ("Discount"). This Discount is subject to an expiry date. This offer applies to full price lines only.
2. To claim the Discount, Students are required to enter their details, including their valid student card number at dorothyperkins.com. The Discount will then be applied automatically at the online checkout at dorothyperkins.com. Please see Dorothy Perkins' privacy policy regarding its use of your personal information.
3. The Discount is not exchangeable for cash and is not to be used in conjunction with any other offer or promotion. The Discount cannot be used for the purchase of Gift Vouchers or Gift Cards. This offer is also available in store for the same period of time. Please see in store for details.
4. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
5. The Discount is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. Dorothy Perkins reserves the right to (i) cancel this offer, (ii) cancel or refuse any individual's benefit from it and (iii) amend these terms and conditions (but will use reasonable endeavours to notify changes to entrants or potential entrants).
7. These terms and conditions shall be governed by English law and exclusive jurisdiction of the English Courts.Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL


10% Student Discount
1. This offer entitles all students with a valid NUS card ("Students") to a 10% discount on the original price of all products purchased online at dorothyperkins.com ("Discount"). This Discount is subject to an expiry date.
2. To claim the Discount, Students are required to enter their details, including their valid NUS card number at dorothyperkins.com/studentdiscount. The Discount will then be applied automatically at the online checkout at dorothyperkins.com. Please see Dorothy Perkins' privacy policy regarding its use of your personal information.
3. The Discount is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The Discount cannot be used for the purchase of Gift Vouchers or Gift Cards. This offer is also available in store for the same period of time. Please see in store for details.
4. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
5. The Discount is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. Dorothy Perkins reserves the right to (i) cancel this offer, (ii) cancel or refuse any individual's benefit from it and (iii) amend these terms and conditions (but will use reasonable endeavours to notify changes to entrants or potential entrants).
7. These terms and conditions shall be governed by English law and exclusive jurisdiction of the English Courts.Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL


Dorothy Perkins Store Closing Voucher
Voucher valid at the indicated Dorothy Perkins store only. Only one voucher per transaction. Voucher must be handed in upon redemption and cannot be used in conjunction with any other offer or promotion and is not transferable. This voucher cannot be used to purchase gift vouchers, gift cards, used as a method of paying customer accounts or used only. Normal refund policy applies. There is no cash alternative. Offer is not open to employees of the Acadia Group, agencies or anyone associated with the offer.


Loyalty Card Terms & Conditions
Loyalty card valid at stated Dorothy Perkins store(s) only. One card per customer. Card offers valid until date stated on card. Card will be marked with each redemption. Offers cannot be used in conjunction with any other marketing offer or promotion, save for those departmental promotions decided in Dorothy Perkins' sole discretion. Card offers are not transferable. This card cannot be used to purchase gift vouchers, gift cards, used online, or used as a method of paying customer accounts. This card can be used when purchasing concession products. Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or photocopied loyalty cards will not be accepted. Normal refund policy applies. Offer not open to employees of the Arcadia Group, agencies, or anyone associated with the offer.
Promoter: Arcadia Group Brands Ltd, trading as Dorothy Perkins, Colegrave House, 70 Berners St, London W1T 3NL. Registered no. 101619


Superdrug £5 off £25 Voucher
Voucher entitles you to receive £5 off spends of £25 at Dorothy Perkins
Valid until 19/06/14 at Dorothy Perkins stores, concessions and online at dorothyperkins.com when you enter code SUPER5 at the checkout.
This voucher can only be used by the recipient.  Only one voucher per transaction.
Voucher must be handed in upon redemption, cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
This offer does not apply to the purchase gift cards, Sale Items, Little Mistress or Paper Dolls or and cannot be used as a method of paying customer accounts. 
Offer does not apply to delivery charges.  
Normal refund policy applies.
Dorothy Perkins reserves the right to withdraw this offer at any time.
Promoter:  Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1016191.  Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.


Defence Discount
1.This offer entitles all Defence Discount Service members with a valid Defence Priviledge Card or MOD90 card to a 10% discount on all products purchased in all Dorothy Perkins stores within the UK. This Discount is subject to an expiry date.
2.Valid Defence Priviledge Card must be shown at the till
3.Valid from 19 September 2014 to 1st September 2015 inclusive
4.The Discount is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The Discount cannot be used for the purchase of Gift Vouchers or Gift Cards.
5.Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
6.Dorothy Perkins reserves the right to (i) cancel this offer, (ii) cancel or refuse any individual's benefit from it and (iii) amend these terms and conditions (but will use reasonable endeavours to notify changes to entrants or potential entrants).
7.Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or invalid Defence Priviledge Cards will not be accepted.
8.Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1016191. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.let


Win the Accessories Edit
UK PRIZE DRAW TERMS AND CONDITIONS

1. By entering the free prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to entrants aged 18 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden, Thailand and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary. If you are under the age of 18 you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.
3. Each entrant must be a registered user on Facebook or register with Facebook in order to enter the Prize Draw.
4. To enter you must 'like' the Dorothy Perkins Facebook page at www.facebook.com/dorothyperkins and then click on the 'Accessories Edit' App on the Dorothy Perkins Facebook page. You must then complete the entry form with all required details. The Prize Draw opens at 16:00:00 GMT on Friday 12th September 2014 and closes at 23:59:59 GMT on Friday 3rd October 2014 (the “Closing Date"). Entries must not be sent in through agents or third parties. Late, incomplete, illegible or defaced entries will not be accepted.
5. Only one entry per person. Any entries by a person found to be using multiple Facebook accounts to enter the Prize Draw will be ineligible. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.
6. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic, sexually suggestive or other inappropriate (at Dorothy Perkins's sole discretion) pictures. Dorothy Perkins may, but has no obligation to, remove pictures that Dorothy Perkins determines in its sole discretion violates these Terms and Conditions.
7. By entering this Prize Draw, you agree that your details, including but not limited to your email address, may be used to keep you informed about Dorothy Perkins promotions, products and news. Dorothy Perkins complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.  We will not share your information with third parties for marketing purposes unless you have given us permission to do so. For further details please see our online Privacy Policy at www.dorothyperkins.com.
8. The winner of the Prize Draw will be the first entry drawn at random on Monday 6th October 2014. The winner will be notified by email / telephone by no later than Wednesday 8th October 2014. Dorothy Perkins’s decision will be final and no correspondence will be entered into. There shall be only 1 winner.
9. There is one prize (the “Prize”) to be won. The Prize shall consist of “The Accessories Edit”: 1 x Oxblood Ponyfur Saddle Bag, 1 x Wine Felt Bowler Hat, 1 x Mulberry Flower Scarf, 1 x Oxblood Heeled Ankle Boots. Approximate retail value (“ARV”) of the Prize is £100. Odds of winning the Prize depend on the total number of eligible entries received.
10. The winner will be required to provide their email address in order to receive their prize. If the Prize is not claimed within 7 days of the winner being notified, Dorothy Perkins reserves the right to award the Prize to an alternative winner.
11. Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative.  Dorothy Perkins reserves the right to substitute the Prize (or any part thereof) for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.
12. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Dorothy Perkins may require.
13. Winner’s details will be available for 28 days after the Closing Date by sending a SAE to “The Accessories Edit, Dorothy Perkins Brand Marketing” at the address below.
14. This Prize Draw is in no way sponsored, endorsed, administered by or associated with Facebook or Offerpop.
15. Dorothy Perkins reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
16. Promoter:  Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1016191. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.


WANT IT WIN IT
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
1. By entering the prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to entrants aged 18 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden, Thailand and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary. If you are under the age of 18 you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.
3. The Prize Draw operates every Thursday between 00:00:01 GMT and 23:59:59 GMT (each a "Prize Draw Period") on Facebook.
4. To enter: You must 'like' the 'Want it Win it' Application on Facebook at www.facebook.com/dorothyperkins (the "Application"). You must then complete the entry form including providing details of the item that you wish to win. You may choose any item from www.dorothyperkins.com up to a value of £50
5. Only one entry per person per Prize Draw Period. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted. In the event of a dispute in connection with the identity of the individual who submitted an online entry, the entry will be deemed to have been submitted by the authorised account holder of the e-mail account identified on the online entry form.
6. Dorothy Perkins complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes.  For further details please see our online Privacy Policy at www.dorothyperkins.com.
7. The winner will be drawn at random (under the supervision of an independent person) every Friday.  The winner will be notified by email within 7 days of the end of the Prize Draw Period for that week. Dorothy Perkins’ decision will be final.  No correspondence will be entered into. There will only be one winner each week.
8. There is one prize each week (the “Prize”) of the item that the entrant choose in their entry (from www.dorothyperkins.com up to a value of £50).  Approximate retail value (“ARV”) of the Prize is a maximum of £50. Odds of winning the Prize depend on the total number of eligible entries received. The winner will be responsible for all expenses not specified in the Prize description above.
9. If the Prize is not claimed within 7 days of the winner being notified, Dorothy Perkins reserves the right to award the Prize to an alternative winner.
10. Prize is non transferable, non refundable and non negotiable.  There is no cash alternative.  Dorothy Perkins reserves the right to substitute the Prize for one of its choosing with a value the same or greater than the original Prize in the event of circumstances outside of its control.
11. If you are a winner of the Prize the receipt by you of the Prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.
12. By entering the Prize Draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on both Facebook and Twitter, and (ii) you agree to participate in such promotional activity as Prize Draw may require, in each case without additional remuneration.
13. Winners’ details will be available for 14 days after the winner is chosen by sending a SAE to Dorothy Perkins, Marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the Prize Draw, (ii) any loss or, changes to, postponement of or use of the Prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.
17. This Prize Draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law.  You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Prize Draw.
18. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave House, 70 Berners Street, London, W1T 3NL.


#TWEETITWINIT
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.

1. By entering the prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to entrants aged 18 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary. If you are under the age of 18 you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.

3. The Prize Draw operates every Sunday between 00:00:01 GMT and 23:59:59 GMT (each a "Prize Draw Period") on Twitter.
4. You must tweet @Dorothy_Perkins using the hashtag #tweetitwinit stating what item you would like to win. You may choose any item from www.dorothyperkins.com up to a value of £50.
5. Only one entry per person per Prize Draw Period. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted. In the event of a dispute in connection with the identity of the individual who submitted an online entry, the entry will be deemed to have been submitted by the authorised account holder of the e-mail account identified with the Twitter account.
6. Dorothy Perkins complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes.  For further details please see our online Privacy Policy at www.dorothyperkins.com.
7. The winner will be drawn at random (under the supervision of an independent person) every Monday.  The winner will be notified by direct message within 7 days of the end of the Prize Draw Period for that week. Dorothy Perkins’ decision will be final.  No correspondence will be entered into. There will only be one winner each week.

8. There is one prize each week (the “Prize”) of the item that the entrant choose in their tweet (from www.dorothyperkins.com up to a value of £50).  Approximate retail value (“ARV”) of the Prize is a maximum of £50. Odds of winning the Prize depend on the total number of eligible entries received. The winner will be responsible for all expenses not specified in the Prize description above.

9. If the Prize is not claimed within 7 days of the winner being notified, Dorothy Perkins reserves the right to award the Prize to an alternative winner.

10. Prize is non transferable, non refundable and non negotiable.  There is no cash alternative.  Dorothy Perkins reserves the right to substitute the Prize for one of its choosing with a value the same or greater than the original Prize in the event of circumstances outside of its control.
11. If you are a winner of the Prize the receipt by you of the Prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.

12. By entering the Prize Draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on both Facebook and Twitter, and (ii) you agree to participate in such promotional activity as Prize Draw may require, in each case without additional remuneration.
13. Winners’ details will be available for 14 days after the winner is chosen by sending a SAE to Dorothy Perkins, Marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the Prize Draw, (ii) any loss or, changes to, postponement of or use of the Prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.

17. This Prize Draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law.  You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Prize Draw.
18. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave House, 70 Berners Street, London, W1T 3NL.


#TUESDAYSHOESDAY TWITTER COMPETITION
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
1. By entering the prize draw (the “prize draw”) you agree to these terms and conditions.
2. This prize draw is open to entrants aged 18 and over. The prize draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the arcadia group and bhs limited, their families, agencies or anyone else associated with the prize draw are also excluded from entering this prize draw. No purchase is necessary.
3. This prize draw operates from 10:00:00 gmt and 23:59:59 gmt every Tuesday on twitter.
4. To enter, you must tweet @dorothy_perkins using the hashtag #TuesdayShoesday and state which pair of Dorothy Perkins shoes you would like to win.
5. Only one entry per person. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted.

6. Dorothy Perkins complies with the standard procedures laid down in the UK data protection act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes. For further details please see our online privacy policy at www.dorothyperkins.com.
7. The winner will be drawn at random (under the supervision of an independent person) on every Wednesday morning. The winners will be notified by direct message on twitter within 7 days. Dorothy Perkins’ decision will be final. No correspondence will be entered into.
8. There is one prize each week of a pair of Dorothy Perkins shoes up to the value of £65. Odds of winning the prizes depend on the total number of eligible entries received.
9. If the prize is not claimed within 7 days of the winners being notified, Dorothy Perkins reserves the right to award the prize to an alternative winner.


10. Prize is non transferable, non refundable and non negotiable. There is no cash alternative. Dorothy Perkins reserves the right to substitute the prize for one of its choosing with a value the same or greater than the original prize in the event of circumstances outside of its control.
11. If you are a winner of the prize the receipt by you of the prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.

12. By entering the prize draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on twitter, and (ii) you agree to participate in such promotional activity as prize draw may require, in each case without additional remuneration.

13. Winners’ details will be available for 14 days after the winner is chosen by sending a sae to Dorothy Perkins, marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the prize draw, (ii) any loss or, changes to, postponement of or use of the prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.
17. This prize draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this prize draw.
18. Promoter: arcadia group brands limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave house, 70 Berners street, London, w1t 3nl.

Title Retention

Any items ordered remain our property until we receive full payment.

Contact us

If you have any queries, simply fill out this form to contact our Customer Care Team.

Alternatively, we are open between 9am and 11pm GMT on weekdays and between 9am and 6pm GMT Saturday & Sunday. We are also open bank holidays 9am to 5.30pm GMT.

UK customers: 0344 984 0261 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

United States customers: 1866 296 6672 (toll free)

Australian customers: +44 344 984 0261 (calls charged at local rate)

New Zealand customers: +44 344 984 0261 (calls charged at local rate)

European customers: (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Netherlands, Norway, Spain, Sweden, & Switzerland only)+44 344 984 0261 (calls charged at local rate)

All other international customers, click here to email us.

 

 

Store queries

If your query is regarding a store (UK and Republic of Ireland only) then please contact Retail Customer Services on 0845 121 4516. The opening hours are:

Monday - Friday: 9 am - 6.30pm (Wed 9.30am opening)
Saturday: 9am - 5.30pm
Sunday and Bank Holidays: 10am - 4pm

Alternatively, click here to email us.

Dorothy Perkins account card

If your query is regarding your Dorothy Perkins account card (UK only) then please contact Dorothy Perkins Customer Care Team on 0871 522 5057. Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras. For security reasons we are unable to deal with Account card queries via email. The opening hours are:

Monday/Tuesday: 8am - 8pm
Wednesday: 8am - 9pm
Thursday/Friday: 8am - 9pm
Saturday: 8am - 7pm
Sunday: 9am - 6pm

Calls are charged at the National Rate.

Site Map

Click here to see our site map.

Privacy Policy

We are commited to maintaining your privacy. For details about what information about you that we collect and how we use it, please see our Privacy Policy.

General

For further details regarding the use of data supplied by you, please see our Privacy Policy. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © Dorothy Perkins

This website is owned and operated by and the contract for any items ordered is with:

Dorothy Perkins Trading Limited trading as Dorothy Perkins
Company No. 8907197
Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL

VAT No: GB169 0943 36
customerservice@dorothyperkins.com
Customer Service Telephone Numbers:

UK customers: 0844 984 0261 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

United States customers: 1866 296 6672 (toll free)

Australian customers: +44 344 984 0261 (calls charged at local rate)

New Zealand customers: +44 344 984 0261 (calls charged at local rate)

European customers: (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Netherlands, Norway, Spain, Sweden, & Switzerland only)+44 344 984 0261 (calls charged at local rate)

All other international customers, click here to email us.