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terms and conditions

Terms & Conditions

Welcome to the dorothyperkins.com terms and conditions, which apply to all items ordered from dorothyperkins.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order. 


Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.

Price & payment options

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards, PayPal, Alipay and China UnionPay.


If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process. 


FURTHER INFORMATION FOR OVERSEAS CUSTOMERS
We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

Credit card validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy)

 

Verified by Visa and Mastercard

ONLINE SHOPPING MADE SAFE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online. 

To find out more information and how to register your card visit Verified by Visa or MasterCard SecureCode.

 



Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Product information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.



Dorothy Perkins does not allow its cosmetic products to be tested on animals, either during the production process or in the finished state.

Purchase of Products

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made..

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

    * The product ordered being unavailable from stock
    * Our inability to obtain authorisation of payment
    * The identification of an error within the product information, including price or promotion

    * If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..

Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

Promotions T&Cs

 

Gift Yourself 25% Off - Online Exclusive

 

1. This offer entitles you to receive 25% off selected lines online at dorothyperkins.com. 

2. Offer runs from 00:00 (BST) Saturday 3rd December for limited time only.

3. Discount has already been applied. 

4. Selected sale lines and concessions are excluded from the promotion.

5. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.

6. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer

(iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).

7. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 8907197. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 

  

Free Standard UK Delivery on all orders £50 or more

 

1. By taking advantage of the free standard UK delivery on all orders £50 or more (the "Offer") you agree on these terms and conditions.
2. Free Delivery applied at checkout.
3. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
4. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
5. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 8907197. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 

 

Mention Me - Referrer

  1. This offer entitles you to receive £10 off a £40 order online at dorothyperkins.com (“Referrer Discount”) when you successfully refer a friend (“Qualifying Referral”) via the Mention Me website. Excludes all concession items.
  2. Referrer Discount is valid for 3 months once discount code (“Discount Code”) is provided.
  3. Redeem Referrer Discount online by entering the Discount Code at the checkout.
  4. If multiple Qualifying Referrals are made, the number of Referrer Discounts you can receive is limited subject to Mention Me’s terms and conditions at https://mention-me.com/me/terms_c/mm348a0e88/WPVWFPUT.
  5. Discount Code can only be used by the recipient and is not transferable. Discount Code cannot be shared without our express permission.
  6. Referrer Discount is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or for paying store card accounts. Normal refund policy applies.
  7. Dorothy Perkins reserves the right to: (i) cancel this offer; (ii) refuse to allow any individual to participate in the offer; (iii) decline to accept orders where, in its opinion, the Discount Code is invalid; and (iv) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
  8. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
  9. Promoter: Dorothy Perkins Trading Limited. Company No. 8907197. Registered office: Colegrave House, 70 Berners Street, London W1T

 

Mention Me - Referee

  1. This offer entitles you to receive 20% off your first order online at dorothyperkins.com (“Discount”) when you have been successfully referred by a friend via the Mention Me website. Excludes all concession items.
  2. Discount is valid for 14 days once discount code (“Discount Code”) is provided.
  3. Redeem Discount online by entering the Discount Code at the checkout. Discount valid for one transaction only.
  4. Discount can only be used by the recipient and is not transferable. Discount cannot be shared without our express permission.
  5. Discount is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The Discount cannot be used for the purchases of Gift Vouchers, Gift Cards or for paying store card accounts. Normal refund policy applies.
  6. Dorothy Perkins reserves the right to: (i) cancel this offer; (ii) refuse to allow any individual to participate in the offer; (iii) decline to accept orders where, in its opinion, an Discount Code is invalid; and (iv) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
  7. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
  8. Promoter: Dorothy Perkins Trading Limited. Company No. 8907197. Registered office: Colegrave House, 70 Berners Street, London W1T

 

Student Discount Online - Unidays

 

1. To redeem the 10% discount online, enter your unique promotion code at the online checkout. Each unique promotion code can only be used once. The code can only be used on full price lines and sale items and cannot be used on special offers and selected brands and concessions.
2. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts.
3. Dorothy Perkins reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
5. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
6. Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 8907197. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

 

Student Discount Online - Student Beans


1. To redeem the 10% discount online, enter your unique promotion code at the online checkout. Each unique promotion code can only be used once. The code can only be used on full price and sale lines only and cannot be used on special offers or brands and concessions.
2. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts.
3. Dorothy Perkins reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
5. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
6. Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 8907197. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Student Discount Instore

 

Students receive 10% off purchases with any valid student card. To redeem the discount please show a valid student card at the checkout. Discount is not available on giftcards or store card payments. We reserve the right to terminate this discount without notice. We reserve the right to not accept ID that we deem invalid or fraudulent.

 

Loyalty Card Terms & Conditions
Loyalty card valid at stated Dorothy Perkins store(s) only. One card per customer. Card offers valid until date stated on card. Card will be marked with each redemption. Offers cannot be used in conjunction with any other marketing offer or promotion, save for those departmental promotions decided in Dorothy Perkins' sole discretion. Card offers are not transferable. This card cannot be used to purchase gift vouchers, gift cards, used online, or used as a method of paying customer accounts. This card can be used when purchasing concession products. Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or photocopied loyalty cards will not be accepted. Normal refund policy applies. Offer not open to employees of the Arcadia Group, agencies, or anyone associated with the offer.
Promoter: Arcadia Group Brands Ltd, trading as Dorothy Perkins, Colegrave House, 70 Berners St, London W1T 3NL. Registered no. 8907197


Defence Discount 
1.This offer entitles all Defence Discount Service members with a valid Defence Privilege Card or MOD90 card to a 10% discount on all products purchased in all Dorothy Perkins stores within the UK. This Discount is subject to an expiry date.
2.Valid Defence Privilege Card must be shown at the till 
3.Valid from 19 September 2014 until further notice.
4.The Discount is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The Discount cannot be used for the purchase of Gift Vouchers or Gift Cards. 
5.Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
6.Dorothy Perkins reserves the right to (i) cancel this offer, (ii) cancel or refuse any individual's benefit from it and (iii) amend these terms and conditions (but will use reasonable endeavours to notify changes to entrants or potential entrants).
7.Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or invalid Defence Privilege Card will not be accepted. 
8.Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1016191. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.let

 

Tag a friend you can’t wait to go out with this Christmas for the chance to win you and your friend a £200 DP gift card

UK PRIZE DRAW TERMS AND CONDITIONS

 

1. By entering the free prize draw to £200 Dorothy Perkins Gift Card you agree to these terms and conditions.

 

2. The Prize Draw is open to residents of the UK aged 18 and over except for employees of the Arcadia Group and Motown Operations Limited, their families, agencies or anyone else associated with this Prize Draw.

 

3. To enter you must: Visit www.dorothyperkins.com/penguin and complete the entry form with all relevant details, including your name and email

4. The Prize Draw opens at 09:00 GMT on Friday 18 November 2016 and closes at 23:59 GMT on Sunday 20 November 2016.  Entries must not be sent in through agents or third parties. Late or incomplete entries will not be accepted.  

 

5. There shall be one first-prize winner of the Prize Draw who will receive the first-prize (“£200 Dorothy Perkins giftcard”). 

 

6. The Winner will be the first entry drawn at random on Monday 21 November 2016. The Winner will be notified by the Direct Message address provided on their entry form by no later than 16:00 GMT on Monday 21 November 2016. Dorothy Perkins’ decision will be final and no correspondence will be entered into.

 

 7. The First Prize shall consist of:

      £200 to spend in DP

  • No alternative prize will be offered.
  • The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. In the event for any reason the prize winner does not take an element of the prize at the time stipulated by the Promoter, then that element of the prize will be forfeited by the winner and neither cash nor any other form of compensation will be supplied in lieu of that element of the prize.

 

8. The Winner will be required to provide their email address in order to receive the First Prize.  If the First Prize is not claimed within five (5) days of the Winner being notified, or if the Winner cannot travel within the time frame mentioned above, Dorothy Perkins reserves the right to award the Prize to an alternative winner.  The First Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative.  In the event for any reason the Winner does not take an element of the First Prize then that element of the prize will be forfeited by the Winner and neither cash nor any other form of compensation will be supplied in lieu of that element of the prize.

 

9. Dorothy Perkins reserves the right to substitute the First Prize (or any part thereof) or any Runner Up Prize for one of its choosing which has a value the same or greater than the original First Prize in the event of circumstances outside of its control.

 

10. Only one entry per person. Any person found to be sending multiple entries will be ineligible. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry or any late, lost, incorrectly submitted, delayed, illegible, incomplete, corrupted or misdirected entry whether due to error, transmission interruption or otherwise.

 

11. If you do not the tick box on the entry form to indicate that you do not wish to receive Dorothy Perkins’ news via email and post, you agree that your details, including but not limited to your email address, may be used to keep you informed about Dorothy Perkins’ promotions, products and news.  Dorothy Perkins comply with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. Dorothy Perkins will not share your information with third parties for marketing purposes unless you have given us permission to do so. For further details please see our online Privacy Policy at www.dorothyperkins.com.

 

12. By entering the Prize Draw the Winner agree to participate in such promotional activity and material as Dorothy Perkins may require.

 

13. Dorothy Perkins reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry, (iii) disqualify any individual who tampers with the entry process and (iv) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).  These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

 

14. Promoter: Dorothy Perkins Trading Limited. Company No. 8907197. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

  

#TUESDAYSHOESDAY TWITTER COMPETITION
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. 
1. By entering the prize draw (the “prize draw”) you agree to these terms and conditions.
2. This prize draw is open to entrants aged 18 and over. The prize draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the arcadia group and bhs limited, their families, agencies or anyone else associated with the prize draw are also excluded from entering this prize draw. No purchase is necessary.
3. This prize draw operates from 10:00:00 gmt and 23:59:59 gmt every Tuesday on twitter.
4. To enter, you must retweet the tweet containing the hashtag #TuesdayShoesday posted at 10am Tuesdays on the @dorothy_perkins twitter page.
5. Only one entry per person. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted.

6. Dorothy Perkins complies with the standard procedures laid down in the UK data protection act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes. For further details please see our online privacy policy at www.dorothyperkins.com
7. The winner will be drawn at random (under the supervision of an independent person) on every Wednesday morning. The winners will be notified by direct message on twitter within 7 days. Dorothy Perkins’ decision will be final. No correspondence will be entered into.
8. There is one prize each week of a pair of Dorothy Perkins shoes up to the value of £65. Odds of winning the prizes depend on the total number of eligible entries received.
9. If the prize is not claimed within 7 days of the winners being notified, Dorothy Perkins reserves the right to award the prize to an alternative winner.


10. Prize is non transferable, non refundable and non negotiable. There is no cash alternative. Dorothy Perkins reserves the right to substitute the prize for one of its choosing with a value the same or greater than the original prize in the event of circumstances outside of its control.
11. If you are a winner of the prize the receipt by you of the prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.

12. By entering the prize draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on twitter, and (ii) you agree to participate in such promotional activity as prize draw may require, in each case without additional remuneration.

13. Winners’ details will be available for 14 days after the winner is chosen by sending a sae to Dorothy Perkins, marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the prize draw, (ii) any loss or, changes to, postponement of or use of the prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.
17. This prize draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this prize draw.
18. Promoter: arcadia group brands limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave house, 70 Berners street, London, w1t 3nl.

 

Title Retention

Any items ordered remain our property until we receive full payment.

Contact us

If you have any queries, simply fill out this form to contact our Customer Care Team.

Alternatively, we are open between 9am and 11pm GMT on weekdays and between 9am and 6pm GMT Saturday & Sunday. We are also open bank holidays 9am to 5.30pm GMT.

UK customers: 0344 984 0261 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

United States customers: 1866 296 6672 (toll free)

Australian customers: +44 344 984 0261 (calls charged at local rate)

New Zealand customers: +44 344 984 0261 (calls charged at local rate)

European customers: (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Netherlands, Norway, Spain, Sweden, & Switzerland only)+44 344 984 0261 (calls charged at local rate)

All other international customers, click here to email us.

 

 

Store queries

If your query is regarding a store (UK and Republic of Ireland only) then please contact Retail Customer Services on 0845 121 4516. The opening hours are:

Monday - Friday: 9 am - 6.30pm (Wed 9.30am opening)
Saturday: 9am - 5.30pm
Sunday and Bank Holidays: 10am - 4pm

Alternatively, click here to email us.

Dorothy Perkins account card

If your query is regarding your Dorothy Perkins account card (UK only) then please contact Dorothy Perkins Customer Care Team on 0871 522 5057. Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras. For security reasons we are unable to deal with Account card queries via email. The opening hours are:

Monday/Tuesday: 8am - 8pm
Wednesday: 8am - 9pm
Thursday/Friday: 8am - 9pm
Saturday: 8am - 7pm
Sunday: 9am - 6pm

Calls are charged at the National Rate.

Site Map

Click here to see our site map.

PRIVACY POLICY

 

We are committed to maintaining your privacy.  For details about what information about you that we collect and how we use it, please see our Privacy Policy.

 

General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.


All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

Please note that Dorothy Perkins facilitates the sale of certain products on dorothyperkins.com as agent for its concession brands. Please click here for a list of concessions. By making an order on this site you enter into a contract with the relevant concession brand itself rather than with Dorothy Perkins.

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. For EU customers only: If you enter into this contract as a consumer this clause does not affect your legal rights as a consumer in your jurisdiction.

Copyright © Dorothy Perkins

 

This website is owned and operated by and the contract for any items ordered is with:

Dorothy Perkins Trading Limited trading as Dorothy Perkins
Company No. 8907197 
Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL

 

VAT No: GB169 0943 36


customer.care@dorothyperkins.com


Customer Service Telephone Numbers:

UK customers: 0844 984 0261 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

United States customers: 1866 296 6672 (toll free)

Australian customers: +44 344 984 0261 (calls charged at local rate)

New Zealand customers: +44 344 984 0261 (calls charged at local rate)

European customers: (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Netherlands, Norway, Spain, Sweden, & Switzerland only)+44 344 984 0261 (calls charged at local rate)

All other international customers, click here to email us.

The Consumer Information Obligations (CIO)

Dorothy Perkins is committed to reducing the impacts of its packaging on the environment. Our aim is to reduce our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.

We take our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment. We are a registered business under the UK’s Packaging Regulations and contribute toward the recycling of packaging waste arising in the UK.

Where possible, we will encourage our customers to recycle their own waste. For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com.

DELIVERY

Please use the left hand menu to find the terms and conditions for UK delivery, delivery promotions, delivery outside the UK and further information. 

 

If you cannot find what you are looking for please see our Help & Support pages

UK DELIVERY

We offer two delivery options for customers in the United Kingdom: (1) Standard Delivery and (2) Nominated Day Delivery. Charges apply to both options. For further information, including the costs and estimated delivery times, please visit the delivery page.

 

We aim to deliver all mainland UK orders within 5 working days. However, sometimes during sale or other busy periods deliveries may take longer. If you have not received your order within 5 working days please contact our Customer Care team.

 

Please note that we do not deliver to BFPO addresses. 

 

Unfortunately, we cannot cancel an order or change a delivery address once the parcel has been despatched.
 
We are unable to deliver on UK bank holidays. If you place an order during a bank holiday period and select Standard Delivery please allow an extra working day for your order to arrive. When choosing Nominated Day Delivery please check the expected delivery date provided at checkout before completing your order.

 

Standard Delivery 

 

Unfortunately, for Standard Delivery, we are not able to allocate a specific time slot for delivery. Hermes, our UK Standard Delivery couriers, deliver between the hours of 7am and 7pm.

 

Express Delivery

 

Orders for Channel Islands, Northern Ireland and AB postcodes will take an extra day to arrive. If we get really busy we may need to change the cut off times.

 

Collect From Store Standard

 

Unfortunately, we do not currently offer this service to Norther Ireland, AB postcodes, Highlands & Islands and the Channel Islands.

 

We have the same policy for Collect from Store returns as in-store returns. You can return your order within 28 days of receipt.

 

Not all items can be returned to store. Items that are part of concession brands and selected collections such as Tall, Maternity and DP Curve, can only be returned by post or Collect +. Please see Returning Brands & Collections for a full list of these brands.  

 

Collect From Store Express

 

Unfortunately, we do not currently offer this service to Norther Ireland, AB postcodes, Highlands & Islands and the Channel Islands.

 

Collect from Store Express is available on orders placed by 9pm GMT Monday-Friday, and orders placed by 5pm GMT on a Sunday. Collect from Store Express is not available when ordering on a Saturday.

 

During busy periods the cut-off for next day delivery may be earlier.

 

You can order online and collect from most of our UK stores. You can also choose to pick up your order from the stores of other Arcadia brands including Burton, Wallis, Evans, Miss Selfridge and selected Tesco stores. Collect from Store Standard is not available from Outfit stores or Dorothy Perkins concessions in department stores. Customers collecting parcels from selected Tesco stores can collect between 8am and 8pm. 

 

We have the same policy for Collect from Store returns as in-store returns. You can return your order within 28 days of receipt.

 

Not all items can be returned to store. Items that are part of concession brands and selected collections such as Tall, Maternity and DP Curve, can only be returned by post or Collect +. Please see Returning Brands & Collections for a full list of these brands.  

 

 

If you have any questions concerning delivery of your order, please contact our Customer Services Team.

 

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DELIVERY PROMOTION

Please see Promotions Ts&Cs to check current delivery promotions.

Delivery Outside the UK

We offer two delivery options for international customers outside the United Kingdom: (1) Standard Tracked Delivery and (2) Express Tracked Delivery. Charges apply to both options. For further information, including the costs and estimated delivery times, please see our International Delivery pages. 


Please note that we do not deliver to BFPO addresses.


If you have any questions concerning delivery of your order, please contact our Customer Care Team.

Title Retention

Any items ordered remain our property until we receive full payment.

UK & EIRE RETURNS POLICY

 

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post, and 28 days of receipt, in the case of returns to store (excluding department stores). To return an item by post, use the freepost returns label included within your order. See Returns by post (all countries) for details. Refunds will be credited to your original method of payment.  Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first.  Any remaining balance will be paid back to the other payment method originally used.

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

Please Note: not all items can be returned to store. All items that are part of our concession brand collections, our Tall collection or our Maternity collection can only be returned by post & Collect +. Please see Returning Brands, Wide Fit shoes, Tall & Maternity for a full list of these brands.

 

You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.

 

 

 

Your statutory rights are not affected by our returns policy.

 

 

UK & EIRE RETURNS POLICY

Returns are simple and easy. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition via the following three methods:


Within 14 Days of Receipt

- By post
- At a convenient drop point, provided by Collect+

Within 28 Days of Receipt

- To your local Dorothy Perkins store (excluding department stores)

 

Please Note: not all items can be returned to store.  All items that are part of our concession brand collections, our Tall collection or our Maternity collection can only be returned by post & Collect +. Please see Returning Brands, Wide Fit shoes, Tall & Maternity for a full list of these brands.

Refunds
Refunds will be credited to your original method of payment. If you make a payment with a Gift Card and another method of payment the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used at the time of purchase.

Hygiene
In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

Right to Cancel 
You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see Right to cancel (EU Customers) for details.

Statutory Rights
Your statutory rights are not affected by our returns policy.

Buy Now Pay Later Orders        

Orders purchased using Buy Now Pay Later (Klarna) can only be returned to the website.

FREE UK RETURNS TO STORE

 

For your convenience, customers in the UK and Republic of Ireland can go to their nearest store to return an item, excluding those in department stores. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first.  Any remaining balance will be paid back to the other payment method originally used.

Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on our website to stores outside of the UK and Republic of Ireland. We are sorry for any inconvenience this may cause you.

FREE UK RETURNS BY POST

You can return an item by post within 14 days of receipt. Customers in the UK will receive a freepost returns label with their order.  International customers will not receive a freepost returns label and are required to return unwanted orders at their own cost.

 

Please see How do I return an item by post? in the Returns section of our FAQs for information on how to make a return by post.

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.


The refund will be processed once your goods are received into our warehouse. Please note that the time taken for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Dorothy Perkins. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.

 

If you have any questions, please contact our Customer Services Team.

 

INTERNATIONAL RETURNS

We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. International purchases can only be returned by post, and our stores outside of the UK and the Republic of Ireland currently do not offer refunds or exchanges on any items purchased online.

 

You are required to return unwanted orders at your own cost. See Returns by Post (all Countries) for details.


Refunds will be credited to your original method of payment. Orders using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.

 

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose.

 

Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

 

If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.

RETURNING BRANDS & COLLECTIONS

Please Note: not all items can be returned to store. Items that are part of concession brands and selected collections such as Tall and Maternity can only be returned by post or Collect +.

 

Please refer to the list below for a full list of ranges that must be returned to our website via post or Collect+ within 14 days of receipt:

 

Collections:

Tall
Maternity
DP Lounge
DP Active
Wide Fit Shoes 

 

Brands:

Alice and You
Amy Childs
AX Paris
Billie & Blossom
Chase 7
Chi Chi London
Chi Chi London Curve
Closet
Elise Ryan
Feverfish
Fever London
Girls on Film
Head Over heels
Izabel London
Indulgence
Jolie Moi
Laced In Love
Little Mistress
Little Mistress Curve
Lola Skye
Luxe
Mandi
Maternity
Mela
Paperdolls
PIT Amsterdam
Poppy Lux
Quiz
Ravel
Ruby Rocks

Sienna.C

Showcase
Tenki
Vero Moda
Voulez Vous
Zibi

RIGHT TO CANCEL (EU CUSTOMERS)

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.  This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised.  You will be responsible for the cost of returning a cancelled order to us.

 

To exercise your right to cancel follow the steps below:

  1. Print off the cancellation form provided in the “Information About your Right to Cancel” document in your order confirmation email and include it with the items when you return them.You can also access a copy of the Cancellation Form here Alternatively, write to us by email (customer.care@dorothyperkins.com) or include a letter with the items when you return them.  Please state that you wish to cancel your contract and include your full name, address and order number. 
  2. Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation.  Please download a returns label here and once completed, affix it to the parcel and take it to your local posting office.   

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option.  You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first.  Any remaining balance will be paid back to the other payment method originally used. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. 

TYPES OF RETURNS

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE
Customers in the UK and EIRE can return these items to us using the freepost returns label enclosed with their order or download a freepost returns label here. Alternatively you can return them to our UK or EIRE stores (excluding those in department stores).  Refunds will be credited to your original method of payment.

International customers can only return these items by post.

For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.