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terms and conditions

TERMS & CONDITIONS

Welcome to the dorothyperkins.com terms and conditions, which apply to all items ordered from dorothyperkins.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order. 


Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.

GENERAL TERMS & CONDITIONS


1. For the purposes of these terms and conditions, prize draws and competitions shall together be referred to as “Promotion(s)”. By entering the Promotion you agree to these terms and conditions.


2. The Promotion is open to residents of the UK aged 16 or over (unless otherwise stated in the Promotion Rules) except for employees of the Arcadia Group, their families, agencies or anyone else associated with the Promotion. If you are under the age of 18, you must obtain consent from your parent/guardian to enter the Promotion. By entering into the Promotion you confirm that you have this consent.


3. Please see the Promotion Rules for details on how to enter, the opening date and the closing date. If a promotion Entries must not be sent in through agents or third parties. Late, incomplete, illegible or defaced entries will not be accepted. If the method of entry requires any action on any social media channel, you must be registered on the social media channel in order to enter the Promotion. If the Promotion is running in-store, the Promotion will only be open during store opening hours.


4. The number of winners and the basis upon which they shall be chosen is set out in the Promotion Rules. The winner(s) will be notified by phone, email or private message on social media (as applicable depending upon the entry method) within a maximum of 7 days of being chosen. The Promoter’s decision will be final and no correspondence will be entered into.


5. The number of prizes and the details of the prize(s) is set out in the Promotion Rules.


6. If the prize includes travel the following shall apply (unless stated otherwise in the Promotion Rules):


a. All travel shall be economy class. All flights shall depart from a London airport of the Promoter’s choice. Travel to and from the airport will not be included in the prize.


b. All hotels shall be 4* and all rooms shall be twin rooms on a bed & breakfast basis.


c. The winner(s) (and any travel companion(s)) may be required to provide appropriate government issued photo identification (such as a valid passport) at the time of travel, and are solely responsible for determining and obtaining all necessary travel documents and complying with all other travel requirements. No changes will be made to travel itinerary or other travel details once any portion of travel arrangements have been made, except at the Promoter’s sole discretion. The Promoter is not responsible for changes in schedule or for any expenses incurred as a consequence of flight cancellation/delay.


d. The winner must bring a credit card for settlement of incidentals not included in the prize and the winner shall be responsible for all expenses not specified in the Promotion Rules.


e. If the winner is under 18 years of age, the winner must be accompanied by a responsible adult for the duration of the prize. In these circumstances, the accompanying adult will be responsible for all expenses not specified in the Promotion Rules.


7. If the prize includes a gift card then gift card terms and conditions apply.


8. If your entry to the Promotion is a creative work (including but not limited to a photograph, quote, poem, drawing, slogan or design) (“Entry”) then:


a. you will retain the rights of ownership in your Entry. However, in consideration of the Promoter providing the Promotion, you will grant the Promoter a worldwide, irrevocable, royalty-free licence to use your Entry in any of the Promoter’s publications, websites, promotional activities and any other materials, for 50 years from the closing date of the Promotion. To the maximum extent permitted by law, you hereby agree to waive all, and agree not to assert any, of your moral rights (or similar rights) wherever in the world arising which relate to your Entry. All material submitted becomes the sole property of the Promoter and will not be returned.


b. All Entries must be your own work and must not have been published elsewhere or have won a prize in any other similar promotion. It is your responsibility to ensure that any Entry does not infringe the intellectual property rights or other rights of any third party or any laws. You warrant that the Entry is your own work and that you own the intellectual property rights in it.


9. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic, sexually suggestive or other inappropriate (at Promoter’s sole discretion) pictures on any social media platform or website. Promoter may, but has no obligation to, remove pictures that Promoter determines in its sole discretion violates these Terms and Conditions.


10. Unless otherwise stated in the Promotion Rules, the prize must be claimed within 7 days of the winner being notified. If the winner fails to claim their prize within this time period then the Promoter reserves the right to award the prize to an alternative winner.


11. The prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. The Promoter reserves the right to substitute the prize (or any part thereof) for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.


12. By entering this Promotion, and consenting at the point of entry, you agree that your details, including but not limited to your email address, may be used to keep you informed about the Promoter’s promotions, products and news and will be used in accordance with the Promoter’s privacy policy. The Promoter complies with the standard procedures laid down in the Data Protection Act 1998 (and any amendment or re-enactment thereof) to ensure that the personal information you give us is kept secure and processed fairly and lawfully. The Promoter will not share your information with third parties for their
marketing purposes unless you have given permission for the Promoter to do so. For further details please see the Promoter’s privacy policy available on its website.


13. By entering the Promotion the winner(s) agrees to participate in such promotional activity as the Promoter may require.


14. In no circumstances is a Promotion in any way sponsored, endorsed, administered by or associated with Twitter, Facebook, Instagram, Pinterest or any other social media channel.


15. The first name, surname and county of the winner(s) will be available for 28 days after the closing date and can be requested by sending a stamped addressed envelope to the Promoter at the address below and using the name of the Promotion as set out in the Promotion Rules as a reference.


16. The Promoter reserves the right to (i) cancel this Promotion, (ii) cancel or refuse any individual’s entry, and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.


17. Promoter: Dorothy Perkins Trading Limited. Company no. 8907197. Registered office address: Colegrave House, 70 Berners Street, London, W1T 3NL.

  

  

PROMOTION TERMS & CONDITIONS

 

BARBADOS COMPETITION

 

A winner will be randomly selected from all entries at the end of the competition period and will be notified via the supplied email address within 14 days of the competition closing.

 

Return World Traveller Economy Class British Airways flights to Barbados from London Gatwick.

 

7 x nights’ Premium All-Inclusive staying at the four-star Crystal Cove by Elegant Hotels in Barbados. The room is a one bedroom suite with ocean view. Accommodation includes all meals, select beverages, complimentary water sports including waterskiing, beach ambassador service and water taxi transportation between select Elegant Hotels West Coast Properties.

 

  1. By entering the prize draw, each entrant agrees to be bound by these terms and conditions.
  2. This competition is open to all residents of the UK aged 18 years or over excluding employees, families and agents of the Promoters: Dorothy Perkins, TravelUp, British Airways & Elegant Hotels.
  3. No purchase is necessary to enter.
  4. To enter the competition, entrants must visit dorothyperkins.com/barbadosand submit the mandatory details.
  5. Entries are restricted to one entry per user for the duration of the competition.
  6. Holiday prize is supplied by TravelUp (http://www.travelup.com) and all holidays are fully ATOL Protected. 
  7. The Promoter accepts no responsibility for entries that are lost, delayed, misdirected or incomplete, or those that cannot be delivered for any technical or other reason.
  8. If the winner does not respond within 10 days of the date of the notification email, the Promoter reserves the right to choose another winner at random to receive the prize.
  9. The prize is a holiday for 2 adults to Barbados and must be booked between 3rd December 2017 and 30th April 2018The winner can choose which dates they wish to travel between 3rd December 2017 to 23rd June 2018, with the exception of the following blackout periods: 18th December 2017 to 7th January 2018 and peak travel periods - school holidays & public holidays. Outbound and return air travel must be completed by 30th June 2018. Accommodation and flights dates subject to availability.
  10. The prize includes the following elements:
  11. Return World Traveller Economy Class British Airways flights to Barbados from London Gatwick.
  12. 7 x nights’ Premium All-Inclusive staying at the four-star Crystal Cove by Elegant Hotels in Barbados. The room is a one bedroom suite with ocean view. Accommodation includes all meals, select beverages, complimentary water sports including waterskiing, beach ambassador service and water taxi transportation between select Elegant Hotels West Coast Properties.
  13. Note: Winners are responsible for their own travel to and from airports (including transfers) and in Barbados. This is not included in the prize.
  14. The competition winner will need to confirm travel dates with TravelUp and is responsible for allowing sufficient time for booking and travel. All booking arrangements are subject to availability at time of booking so it is highly recommended the winner contacts TravelUp immediately after they are notified of winning.
  15. Alternative holidays can be offered but an additional cost may be applied.
  16. The prize must be booked by 30th April 2018.
  17. The winner and their chosen individuals must travel at the same time on the same itinerary. 

 

Up to 50% off Selected Lines


1. This offer entitles you up to 50% off selected lines at www.dorothyperkins.com. This promotion does not apply in-store.

2. Discount must be applied at checkout. Sale lines are up to 50% off and are not subject to any further discounts as part of this offer.
3. Offer runs from Sunday 19th November 2017 00:01 to Thursday 23rd November 2017 11:59.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept and (iv) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
5. Cannot be used in conjunction with any other offer. Offer excludes the purchase of gift cards. There is no cash alternative.
6. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
7. Promoter: Dorothy Perkins Trading Ltd registered no. 8907197. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 

 

 Free Standard UK Delivery on all orders £50 or more

  • By taking advantage of the free standard UK delivery on all orders £50 or more (the "Offer") you agree on these terms and conditions.
  • Free Delivery applied at checkout.
  • This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
  • Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
  • These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
  • Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 8907197. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL. 

Student Discount Online - Unidays

 1. To redeem the 10% discount online, enter your unique promotion code at the online checkout. Each unique promotion code can only be used once. The code can only be used on full price lines and sale items and cannot be used on special offers and selected brands and concessions.

2. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts.
3. Dorothy Perkins reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
5. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
6. Promoter: Dorothy Perkins Trading Limited. Company No. 8907197. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL

 

Student Discount Online - Student Beans

 1. To redeem the 10% discount online, enter your unique promotion code at the online checkout. Each unique promotion code can only be used once. The code can only be used on full price and sale lines only and cannot be used on special offers or brands and concessions.

2. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts.
3. Dorothy Perkins reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
5. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
6. Promoter: Dorothy Perkins Trading Limited. Company No. 8907197. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL

 

Student Discount Instore

 Students receive 10% off purchases with any valid student card. To redeem the discount please show a valid student card at the checkout. Discount is not available on giftcards or store card payments. We reserve the right to terminate this discount without notice. We reserve the right to not accept ID that we deem invalid or fraudulent.

 

Loyalty Card Terms & Conditions

  • Loyalty card valid at stated Dorothy Perkins store(s) only. One card per customer. Card offers valid until date stated on card. Card will be marked with each redemption. Offers cannot be used in conjunction with any other marketing offer or promotion, save for those departmental promotions decided in Dorothy Perkins' sole discretion. Card offers are not transferable. This card cannot be used to purchase gift vouchers, gift cards, used online, or used as a method of paying customer accounts. This card can be used when purchasing concession products. Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or photocopied loyalty cards will not be accepted. Normal refund policy applies. Offer not open to employees of the Arcadia Group, agencies, or anyone associated with the offer.
  • Promoter: Dorothy Perkins Trading Limited. Company No. 8907197. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL

Defence Discount 

1.This offer entitles all Defence Discount Service members with a valid Defence Privilege Card or MOD90 card to a 10% discount on all products purchased in all Dorothy Perkins stores within the UK. This Discount is subject to an expiry date.

2. Valid Defence Privilege Card must be shown at the till 
3. Valid from 19 September 2014 until further notice.
4. The Discount is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The Discount cannot be used for the purchase of Gift Vouchers or Gift Cards. 
5. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
6. Dorothy Perkins reserves the right to (i) cancel this offer, (ii) cancel or refuse any individual's benefit from it and (iii) amend these terms and conditions (but will use reasonable endeavours to notify changes to entrants or potential entrants).
7. Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or invalid Defence Privilege Card will not be accepted. 
8. Promoter: Dorothy Perkins Trading Limited. Company No. 8907197. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL

 

PRICE & PAYMENT OPTIONS

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards, PayPal, Alipay and China UnionPay.


If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process. 

 

Further Information for Overseas Customers
We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy)

 

VERIFIED BY VISA AND MASTERCARD

Online Shopping Made Safe

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online. 

To find out more information and how to register your card visit Verified by Visa or MasterCard SecureCode.

 

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Dorothy Perkins does not allow its cosmetic products to be tested on animals, either during the production process or in the finished state.

PURCHASE OF PRODUCTS

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made..

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

    * The product ordered being unavailable from stock
    * Our inability to obtain authorisation of payment
    * The identification of an error within the product information, including price or promotion

    * If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..

Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

TITLE RETENTION

Any items ordered remain our property until we receive full payment.

THE CONSUMER INFORMATION OBLIGATIONS (CIO)

Dorothy Perkins is committed to reducing the impacts of its packaging on the environment. Our aim is to reduce our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.

We take our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment. We are a registered business under the UK’s Packaging Regulations and contribute toward the recycling of packaging waste arising in the UK.

Where possible, we will encourage our customers to recycle their own waste. For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com.

UK DELIVERY

We offer two delivery options for customers in the United Kingdom: (1) Standard Delivery and (2) Next Day or Nominated Day Delivery. Charges apply to both options. For further information, including the costs and estimated delivery times, please see our Delivery page.

Please note that we do not deliver to BFPO addresses.

Alternatively, you can collect your items from one of our stores in the UK (excluding stores in department stores and excluding our stores in Northern Ireland). For further information, including the costs and estimated delivery times, please see our Delivery page. If you choose this option, we will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

We aim to deliver all mainland UK orders within 4 working days. However, sometimes during sale or other busy periods deliveries may take longer. If you have not received your order within 5 working days please contact our Customer Care team.

If you have any other questions concerning delivery of your order, please contact our Customer Care team.

 

Standard Delivery

Unfortunately, for Standard Delivery, we are not able to allocate a specific time slot for delivery. Hermes, our UK Standard Delivery couriers, delivers between the hours of 7am and 7pm.

A signature is requested for Standard Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange delivery. The courier will try to deliver twice more on the following working days, after which time your parcel will be held at your local depot for 5 days prior to being returned to us for a refund.

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address.

 

Next Day or Nominated Day Delivery

We aim to deliver all mainland UK Next Day or Nominated Day Delivery on the day you specify. Next Day Delivery is available on orders placed by 9pm BST Monday-Friday, and orders placed by 2pm BST on a Sunday. Next Day Delivery is not available when ordering on a Saturday. Saturday orders will be delivered on the Monday.

We use Yodel as our Nominated Day Delivery couriers. A signature is requested for Express Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange redelivery or collection from your local Yodel depot. The courier will try to deliver twice more on the following working days, after which time the parcel will be returned to us for refund. If you wish to collect your parcel from a Yodel depot contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel's website myyodel.co.uk. You are required to give Yodel at least 24 hours advance warning if using this facility, so they can get your parcel ready for collection. Opening times of your local Yodel service centre can be found on the delivery card left by the courier after an unsuccessful delivery attempt.

Please note that, for security reasons, you will need to present two forms of identification when collecting your parcel; one of each of the following:
1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address.

Please Note: This service is not currently available in the Channel Islands. Orders for Northern Ireland and AB postcodes will take an extra day to arrive. If we get really busy we may need to change the cut off times.

 

Collect From Store Standard & Express

Unfortunately, we do not currently offer this service to Northern Ireland, AB postcodes, Highlands & Islands and the Channel Islands.

We will aim to deliver your order between 3 and 7 days (standard) or 1-2 days (express) from the date you placed it. However, sometimes during sale or other busy periods deliveries may take longer. Your estimated delivery date will be indicated on the Store Finder page at checkout.

You can order online and collect from most of our UK stores. You can also choose to pick up your order from the stores of other Arcadia brands including Burton, Wallis, Evans, Miss Selfridge, Outfit and selected Tesco stores. Collect from Store Standard is not available from Dorothy Perkins concessions in department stores.

We have the same policy for Collect from Store returns as in-store returns. You can return your order within 28 days of receipt.

Please Note: not all items can be returned to store. Items that are part of concession brands and selected collections such as Tall, Maternity and DP Curve, can only be returned by post or Hermes ParcelShop. Please see Returning Brands & Collections for a full list of these brands.

International Delivery

We offer two delivery options for international customers outside the United Kingdom: (1) Standard Tracked Delivery and (2) Express Tracked Delivery. Charges apply to both options. For further information, including the costs and estimated delivery times, please see our International Delivery page.

Please note that we do not deliver to BFPO addresses.

If you have any questions concerning delivery of your order, please contact our Customer Care team.

Important Information

Unfortunately, we cannot cancel an order or change a delivery address once the parcel has been despatched. We are unable to deliver on UK bank holidays. If you place an order during a bank holiday period and select Standard Delivery please allow an extra working day for your order to arrive. When choosing Nominated Day Delivery please check the expected delivery date provided at checkout before completing your order.

If you experience any issues with your order or have problems tracking your delivery please contact our Customer Care team via email. Please quote your order reference number, full name, billing address and telephone number. One of our Customer Care team members will provide an initial reply within 48 hours. Alternatively, you can call Customer Care on 0844 984 0261 (calls are charged at local rate). The team is available from 9am to 11pm GMT on weekdays and from 9am to 6pm GMT on weekends and UK bank holidays (excluding Christmas Day and New Year's Day).

UK & EIRE Returns Policy

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post, and 28 days of receipt, in the case of returns to store (excluding department stores).

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed. Please note that the time taken for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Dorothy Perkins. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Care team with your order number, postcode and new card details. Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

Please note that any orders purchased using Buy Now Pay Later (Klarna) can only be returned to the website.

You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see the RIGHT TO CANCEL (EU CUSTOMERS) tab for details.

Your statutory rights are not affected by our returns policy.

Please see our Returns page for information on how to return your order.

If you have any questions, please contact our Customer Care team.

 

Returning Brands & Collections

Please Note: Not all items can be returned to store. Items that are part of concession brands and selected collections such as Tall and Maternity can only be returned by post or Hermes ParcelShop.

Please refer to the Returning Brands & Collections section within our Returns page.

Types of Returns

Returning Goods Bought As Special Offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

Returning Goods Which Are of Unsatisfactory Quality or Unfit for Purpose

Customers in the UK and EIRE can return these items to us using the freepost returns label enclosed with their order or download a freepost returns label here.. Alternatively you can return them to our UK or EIRE stores (excluding those in department stores). Refunds will be credited to your original method of payment.

International customers can only return these items by post.

Please see our Returns page for more information on how to return your order.

International Returns

We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. International purchases can only be returned by post, and our stores outside of the UK and the Republic of Ireland currently do not offer refunds or exchanges on any items purchased online.

International customers will not receive a freepost returns label and are required to return unwanted orders at their own cost. See Returns by Post (all Countries) for details.

Refunds will be credited to your original method of payment. Orders using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose.

Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see the RIGHT TO CANCEL (EU CUSTOMERS) tab for details.

RIGHT TO CANCEL (EU CUSTOMERS)

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.  This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised.  You will be responsible for the cost of returning a cancelled order to us.

 

To exercise your right to cancel follow the steps below:

  1. Print off the cancellation form provided in the “Information About your Right to Cancel” document in your order confirmation email and include it with the items when you return them.You can also access a copy of the Cancellation Form here Alternatively, write to us by email (customer.care@dorothyperkins.com) or include a letter with the items when you return them.  Please state that you wish to cancel your contract and include your full name, address and order number. 
  2. Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation.  Please download a returns label here and once completed, affix it to the parcel and take it to your local posting office.   

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option.  You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first.  Any remaining balance will be paid back to the other payment method originally used. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. 

PRIVACY POLICY

 

We are committed to maintaining your privacy.  For details about what information about you that we collect and how we use it, please see our Privacy Policy.

 

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.
 

Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk

Please remember to have your postcode to hand.

CONTACT US

If you have any queries, please contact our Customer Care Team.

Alternatively, we are open between 9am and 11pm GMT on weekdays and between 9am and 6pm GMT Saturday & Sunday. We are also open bank holidays 9am to 5.30pm GMT.

UK customers: 0344 984 0261 (calls charged at national rate)

 

Store queries

If your query is regarding a store (UK and Republic of Ireland only) then please contact Retail Customer Services on 0845 121 4516. The opening hours are:

Monday - Friday: 9 am - 6.30pm (Wed 9.30am opening)
Saturday: 9am - 5.30pm
Sunday and Bank Holidays: 10am - 4pm

Alternatively, click here to email us.

Dorothy Perkins account card

If your query is regarding your Dorothy Perkins account card (UK only) then please contact Dorothy Perkins Customer Care Team on 0871 522 5057. Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras. For security reasons we are unable to deal with Account card queries via email. The opening hours are:

Monday/Tuesday: 8am - 8pm
Wednesday: 8am - 9pm
Thursday/Friday: 8am - 9pm
Saturday: 8am - 7pm
Sunday: 9am - 6pm

Calls are charged at the National Rate.

Site Map

Click here to see our site map.

General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.


All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

Please note that Dorothy Perkins facilitates the sale of certain products on dorothyperkins.com as agent for its concession brands. Please click here for a list of concessions. By making an order on this site you enter into a contract with the relevant concession brand itself rather than with Dorothy Perkins.

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. For EU customers only: If you enter into this contract as a consumer this clause does not affect your legal rights as a consumer in your jurisdiction.

Copyright © Dorothy Perkins

 

This website is owned and operated by and the contract for any items ordered is with:

Dorothy Perkins Trading Limited trading as Dorothy Perkins
Company No. 8907197 
Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL

 

VAT No: GB169 0943 36


customer.care@dorothyperkins.com


Customer Service Telephone Numbers:

UK customers: 0344 984 0261 (calls charged at national rate)