Returns Information - Dorothy Perkins
This site ships to the United Kingdom

RETURNS

Returns are simple, straightforward and free of charge for UK customers. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. For hygiene reasons, we cannot offer refunds on pierced jewellery, underwear or swimwear.

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Returns by post cannot be accepted without a valid Returns Number. You will be unable to get a Returns Number online if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact our Customer Care team.
Free returns are not currently available for international customers.

See all of our returns options below…

TO STORE                       UK-delivery-wk3-v4_06.jpgFree      UK-delivery-wk3-v4_06.jpg500+ stores      UK-delivery-wk3-v4_06.jpgReturn within 28 days of receipt      UK-delivery-wk3-v4_06.jpgRefunded within 3-5 working days 
FIND OUT MORE >              UK-delivery-wk3-v4_10-cross.jpgNot to department stores      UK-delivery-wk3-v4_10-cross.jpgCan't return Tall or Maternity      UK-delivery-wk3-v4_10-cross.jpgCan't return wide fit shoes     UK-delivery-wk3-v4_10-cross.jpgCan't return brands e.g. Little Mistress

1

Customers in the UK and Republic of Ireland can go to their nearest store to return an item, excludes department store concessions. 

2

Please ensure that you take your despatch note with you as your proof of purchase. 

3

You will also require the card that was used to purchase the order online. The cardholder must be present to accept the refund back on to their credit/debit card. 

 

BY POST                       UK-delivery-wk3-v4_06.jpgFree      UK-delivery-wk3-v4_06.jpgReturn within 14 days of receipt      UK-delivery-wk3-v4_06.jpgRefunded within 28 days     
FIND OUT MORE >             UK-delivery-wk3-v4_10-cross.jpgNot available in Channel Islands     
1

Within 14 days of receipt Log in  to your
account and select
‘Request a return’ from my orders section. 
  2

Select the order you wish to return and follow the 'Create Return' link next to the order number.

 

3

Select the items you wish to send back to us and a reason for each.

 
  4

Click the 'Create Return' button to obtain your Returns Number.
5

Write your Returns Number, your name and address on the freepost returns label provided in your parcel. Alternatitvely you can download a return label here.
  6

Peel off the label and attach it to your parcel. Post it to our UK warehouse within 14 days of receipt. Please ensure you obtain proof of postage.

 

BY COLLECT+                    UK-delivery-wk3-v4_06.jpg Free      UK-delivery-wk3-v4_06.jpgOver 5500 drop points      UK-delivery-wk3-v4_06.jpgReturn within 14 days of receipt      UK-delivery-wk3-v4_06.jpgRefunded within 28 days
FIND OUT MORE >                  UK-delivery-wk3-v4_10-cross.jpg Not available in Channel Islands

1

Within 14 days of receipt Log in  to your
account and select
‘Request a return’ from my orders section.

2

Select the order you wish to return and follow the 'Create Return' link next to the order number.

3

Select the items you wish to send back to us and a reason for each.

4

Click the 'Create Return' button to obtain your Returns Number.

5

Write your Returns Number along with your order number on the label attached to the Collect+ leaflet inserted in your order. If you no long have this leaflet click here  to print a new label.

6

Peel off the label and attach it to your parcel. Take it to one of the Collect + drop points within 14 days of receipt. Find your nearest collect+ drop point at www.collectplus.co.uk

 

INTERNATIONAL
FIND OUT MORE >

International dorothyperkins.com purchases can only be returned by post.
Customers are responsible for postage costs.

1

Within 14 days of receipt Log in  to your 
account and select 
‘Request a return’ from my orders section.

2

Select the order you wish to return and follow the 'Create Return' link next to the order number.

3

Select the items you wish to send back to us and a reason for each.

4

Click the 'Create Return' button to obtain your Returns Number.

5

Write your Returns Number along with your name and address on the returns label provided in your parcel. Alternitvely you can download a return label here.

6

Peel off the label and attach it to your parcel. Post it to our UK warehouse within 14 days of receipt. Please ensure you obtain proof of postage.