This site ships to the United Kingdom

Delivery & Returns

Fallen in love with something at DP? Whether you want it fast, free or flown further afield, get your fashion fix delivered the way that suits you best.

  • Standard Delivery, £3.95

    FREE when you spend £50
    Within 4 working days

    FREE delivery automatically applied at checkout.

     

    Please allow 2 extra days for deliveries to Northern Ireland, AB Postcodes, Highlands and Islands.

     

    Track Your Order

    There are two ways you can track your order:

    1. Use the link in your confirmation email
    2. Go to www.hermesworld.com and enter your tracking number (this can be found in your confirmation email) in the space provided

    If you have lost your tracking number, simply log in to your account, select the order and click on the tracking number link. 

     

    Additional Information

    A safe place or a neighbour can be specified in the checkout where the courier can leave your parcel if you are not home.

     

    During busy periods deliveries may take longer. If you have not received your order within 5 working days please contact our Customer Care team.

  • Next Day or Nominated Day Delivery, £5.95

    Order by 9pm Mon-Fri or 5pm Sunday for Next Day Delivery

    Next Day Delivery is not available when ordering on a Saturday, Saturday orders will be delivered on the Monday.

     

    Track Your Order

    There are two ways you can track your order:

    1. Use the link in your confirmation email
    2. Go to www.myyodel.co.uk and enter your tracking number (this can be found in your confirmation email) in the space provided

     

    If you have lost your tracking number, simply log in to your account, select the order and click on the tracking number link. 

     

    Additional Information

    A safe place or a neighbour can be specified in the checkout where the courier can leave your parcel if you are not home.

     

    During busy periods the cut-off time for next day delivery may be earlier.

     

    Unfortunately this service is not currently available in the Channel Islands. Orders for Northern Ireland and AB postcodes will take an extra day to arrive. Highlands and Islands take up to 5 working days after the nominated day selected. 

  • Collect from Store Standard, FREE

    3-7 working days
    Choose from 400+ stores across the UK mainland

    How Does it Work?

    1. Choose a store. Select ‘Collect From Store’ at checkout and enter your town/postcode to find your nearest participating store. 

    2. Your estimated delivery date will be indicated on the Store Finder page at checkout.
    3. You will be notified by e-mail when your order arrives and is ready to collect.
    4. Collect from store. Please bring your confirmation email (simply show the email on your phone or print) and either your payment card or photo ID (passport or driving licence).

     

    If the order is not collected within 10 days we will cancel the order and issue a refund via your original payment method.

     

    If you do not receive an email within 7 days please contact our Customer Care team. 

     

     

    Additional Information

    Pick up from other Arcadia stores including Burton, Evans, Miss Selfridge, Wallis and selected Tesco stores. Orders cannot be collected from Outfit stores or Dorothy Perkins concessions in department stores.

     

    Unfortunately this service is not currently available in the Channel Islands, Northern Ireland, AB postcodes, Highlands and Islands.

     

    During sale or other busy periods deliveries may take longer. 

  • Collect from Store Express, £2.95

    Order by 9pm Mon-Fri or 5pm Sunday to collect from store from 1pm the next day
    Choose from 400+ stores across the UK mainland

    Next Day Delivery to store is not available when ordering on a Saturday, Saturday orders will be delivered on the Monday.

     

    Please note: This service is not currently available in the Channel Islands, Northern Ireland, AB postcodes, Highlands and Islands.

     

    How Does it Work?

    1. Choose a store. Select ‘Collect From Store’ at checkout and enter your town/postcode to find your nearest participating store. 

    2. Your estimated delivery date will be indicated on the Store Finder page at checkout.
    3. You will be notified by e-mail when your order arrives and is ready to collect.
    4. Collect from store. Please bring your confirmation email (simply show the email on your phone or print) and either your payment card or photo ID (passport or driving licence).

     

    Track Your Order

    You can track your order by either using the link in your confirmation email or by going to www.dpd.co.uk - entering your tracking number (this can be found in your confirmation email) in the space provided.

    If you have lost your tracking number, simply log in to your account, select the order and click on the tracking number link. 

     

    Additional Information

    During busy periods the cut-off time for next day delivery may be earlier.

    Pick up from other Arcadia stores including Burton, Evans, Miss Selfridge, Wallis and selected Tesco stores. Orders cannot be collected from Outfit stores or Dorothy Perkins concessions in department stores. 

  • Collect From ParcelShop Express, £3.95

    Order by 4pm Sun-Fri
    Your order will be ready to collect from a ParcelShop before 6pm the next day

    Collect your parcel from 4,500+ locations across the UK.

     

    Next Day Delivery to ParcelShop is not available when ordering on a Saturday.

     

    How Does it Work?

    1. Choose a ParcelShop. Select ‘Collect From ParcelShop’ at checkout and enter your town/postcode to find your nearest participating store. 

    2. You will be notified by e-mail when your order arrives and is ready to collect.
    3. Collect from ParcelShop. Please bring your confirmation email (simply show the email on your phone or print) and either your payment card or photo ID (passport or driving licence).

     

    If you do not receive an email within 7 days please contact our Customer Care team

     

    Additional Information

    Unfortunately this service is not currently available in the Channel Islands.

     

    During sale or other busy periods deliveries may take longer.

  • FAQs

    What time will my order arrive?

    Unfortunately we are not able to allocate a specific time slot for deliveries. Hermes, our Standard Delivery couriers deliver between the hours of 7am and 7pm. Yodel, our Nominated Day Delivery couriers deliver between 7am and 9pm, during busier periods they can sometimes deliver later in the evening.

     

    Do I need to be home for my delivery?

    No. A signature is requested however if you are not in our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you where your parcel has been left or to explain how to rearrange delivery.  Your order will be held at your local depot for 5 days prior to being returned to us for a refund. 

    If you wish to collect your parcel from a Yodel depot (Next Day and Nominated Day only) contact Yodel via its online tracking system. You will need to present two forms of identification when collecting your order, one photographic (passport or driving licence) and one proof of name and address (utility bill or similar).

     

    Can someone else pick my order up from Store or ParcelShop?

    Yes. If you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

     

    Can I change my delivery address?

    Unfortunately we cannot cancel an order or change a delivery address once the parcel has been despatched.

     

    Do you deliver on a bank holiday?

    No. Orders placed during a bank holiday period will take an extra working day to arrive.

     

    I have a problem with my order/tracking?

    Please contact Customer Care via email, quoting your reference number, full name, billing address and telephone number. An initial reply will be sent within 48 hours. Alternatively call our Customer Care team on 0844 984 0261 9am-11pm Mon-Fri, 9am-6pm Sat-Sun. Calls are charged at local rate.

     

    Can I track my Collect From Store Standard delivery?

    Unfortunately we are not able to track standard collect from store orders. Collect from store express orders are tracked.

     

    Will I receive mobile text updates?

    Customers that select Nominated Day Delivery and include their mobile number at checkout will receive delivery updates via text message. Couriers will text an approximate time frame for delivering your order on the day of delivery.

     

    I paid with PayPal, what do I need to Collect From Store?

    Please bring the card that is linked to your PayPal account.

     

    More Questions?

    If you have any other questions regarding delivery please see our Help & Support pages here.

Whether you're just across the channel or far, far away, distance won't stop us getting all your DP treats delivered.

  • International Tracked Standard Delivery, from £5

    6 - 13 days
    Costs and timescales vary by country

    Please see below for delivery details and information for each country we deliver to.

     

    Track Your Order

    To track your order you will need your tracking number which is located on your dispatch confirmation email.

    If your tracking number begins with ‘1550’ track your parcel here.

    If your tracking number begins with ‘E’ track your parcel here.

    If your tracking number begins with ‘RML’ then unfortunately we cannot track your parcel at this time.

     

    If you have not received your parcel after 2 weeks please contact our Customer Care team.

     

    Our International Sites

    All orders to USA, France, Germany, Ireland and parts of Europe, Malaysia, Singapore and Thailand, will be processed through the relevant site – we no longer offer delivery to these countries from our UK site.  Please select your shipping destination from the country selector at the top of the page.

     

    Countries we deliver to

    We currently offer Standard Delivery to the following international destinations:

     

    •  
    • Albania

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £6.00
    • Anguilla

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Argentina

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Armenia

      Standard Delivery
      Delivery time (up to):  10 days
      Cost:  £10.50
    • Australia

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £10.50
    • Azerbaijan

      Standard Delivery
      Delivery time (up to):  10 days
      Cost:  £10.50

    • Bahamas

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Bangladesh

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £10.50

    • Barbados

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Bermuda

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Bolivia, Plurinational State of

      Standard Delivery
      Delivery time (up to):  11 days
      Cost:  £10.50

    • Bosnia and Herzegovina

      Standard Delivery
      Delivery time (up to):  7 days
      Cost:  £6

    • Brazil

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £10.50

    • Brunei Darussalam

      Standard Delivery
      Delivery time (up to):  10 days
      Cost:  £10.50

    • Bulgaria

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £6

    • Cambodia

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Canada

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £7.50

    • Cayman Islands

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Central African Republic

      Standard Delivery
      Delivery time (up to):  10 days
      Cost:  £10.50

    • Chile

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • China

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £10.50

    • Colombia

      Standard Delivery
      Delivery time (up to):  11 days
      Cost:  £10.50

    • Cook Islands

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Croatia

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £6

    • Czech Republic

      Standard Delivery
      Delivery time (up to):  7 days
      Cost:  £6

    • Denmark

      Standard Delivery
      Delivery time (up to):  6 days
      Cost:  £5

    • Djibouti

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £10.50

    • Eritrea

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £10.50

    • Falkland Islands (Malvinas)

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Faroe Islands

      Standard Delivery
      Delivery time (up to): 9  days
      Cost:  £6

    • French Guiana

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
       
    • French Southern Territories

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Gambia

      Standard Delivery
      Delivery time (up to):  12 days
      Cost:  £10.50

    • Greenland

      Standard Delivery
      Delivery time (up to):  6 days
      Cost:  £10.50
    • Guadeloupe

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Guyana

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Hong Kong S.A.R. of China

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Hungary

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £6

    • India

      Standard Delivery
      Delivery time (up to):  11 days
      Cost:  £10.50

    • Jamaica

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Japan

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Kazakhstan

      Standard Delivery
      Delivery time (up to):  13 days
      Cost:  £10.50

    • Kenya

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Kiribati

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Korea, South

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Kyrgyzstan

      Standard Delivery
      Delivery time (up to):  13 days
      Cost:  £10.50

    • Latvia

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £6

    • Libya

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Lithuania

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £6

    • Macao

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
       
    • Madagascar

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £10.50
       
    • Maldives

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £10.50

    • Marshall Islands

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Mexico

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Moldova, Republic of

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £6

    • Morocco

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Nepal

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £10.50

    • New Caledonia

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • New Zealand

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Niger

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Norway

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £6

    • Oman

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Pakistan

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Palau

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Panama

      Standard Delivery
      Delivery time (up to):  11 days
      Cost:  £10.50

    • Philippines

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
       
    • Poland

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £6

    • Puerto Rico

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Romania

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £6

    • Samoa

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Sao Tome and Principe

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Serbia

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £6
       
    • Seychelles

      Standard Delivery
      Delivery time (up to):  7 days
      Cost:  £10.50

    • Solomon Islands

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • South Africa

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • South Georgia and the South Sandwich Islands

      Standard Delivery
      Delivery time (up to):  11 days
      Cost:  £10.50

    • Sri Lanka

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • St Kitts & Nevis

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
       
    • St Lucia

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • St Pierre & Miquelon

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • St Vincent & the Grenadines

      Standard Delivery
      Delivery time (up to):  11 days
      Cost:  £10.50

    • Suriname

      Standard Delivery
      Delivery time (up to):  10 days
      Cost:  £10.50

    • Svalbard and Jan Mayen

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Sweden

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £6

    • Taiwan, Province of China

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Togo

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £10.50

    • Tunisia

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Turkey

      Standard Delivery
      Delivery time (up to):  6 days
      Cost:  £10.50

    • Turkmenistan

      Standard Delivery
      Delivery time (up to):  11 days
      Cost:  £10.50

    • Tuvalu

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • United Kingdom

      Standard Delivery
      Delivery time (up to):  4 days
      Cost:  £3.95

    • Uruguay

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £5

    • Vanuatu

      Standard Delivery
      Delivery time (up to):  13 days
      Cost:  £10.50


      Tracked and Faster
      Delivery time (up to):  8 days
      Cost:  £40
    • Vietnam

      Standard Delivery
      Delivery time (up to):  10 days
      Cost:  £10.50

    • Virgin Islands, British

      Standard Delivery
      Delivery time (up to):  9 days
      Cost:  £10.50

     

     

  • International Tracked Express Delivery, from £10

    3-9 working days
    Costs and timescales vary by country

    Please see below for delivery details and information for each country we deliver to.

     

    Track Your Order

    To track your order you will need your tracking number which is located on your dispatch confirmation email.

    If your tracking number begins with ‘1550’ track your parcel here.

    If your tracking number begins with ‘E’ track your parcel here.

    If your tracking number begins with ‘RML’ then unfortunately we cannot track your parcel at this time.

     

    If you have not received your parcel after 2 weeks please contact our Customer Care team.

     

    Our International Sites
    All orders to USA, France, Germany, Ireland and parts of Europe, Malaysia, Singapore and Thailand, will be processed through the relevant site – we no longer offer delivery to these countries from our UK site.  Please select your shipping destination from the country selector at the top of the page.

     

    Countries we deliver to

    We currently offer Tracked & Faster Delivery to the following international destinations:

     

    •  
    • Albania

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £25.00
    • Anguilla

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Argentina

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £25
    • Armenia

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £10
    • Australia

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £20 
    • Azerbaijan

      Tracked and Faster
      Delivery time (up to):  7 days
      Cost:  £22
    • Bahamas

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £40
    • Bangladesh

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Barbados

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Bermuda

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Bolivia, Plurinational State of

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £25
    • Bosnia and Herzegovina

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £22
    • Brazil

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Brunei Darussalam

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £18
    • Bulgaria

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £25
    • Cambodia

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £25
    • Canada

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Cayman Islands

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Central African Republic

      Tracked and Faster
      Delivery time (up to):  8 days
      Cost:  £30
    • Chile

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £25
    • China

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Colombia

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £25
    • Cook Islands

      Tracked and Faster
      Delivery time (up to):  9 days
      Cost:  £35
    • Croatia

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £22
    • Czech Republic

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £10
    • Denmark

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £12
    • Djibouti

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £30
    • Eritrea

      Tracked and Faster
      Delivery time (up to):  7 days
      Cost:  £30
    • Falkland Islands (Malvinas)

      Tracked and Faster
      Delivery time (up to):  Not available 
    • Faroe Islands

      Tracked and Faster
      Delivery time (up to):  Not available 
    • French Guiana

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £40
       
    • French Southern Territories

      Tracked and Faster
      Delivery time (up to):  Not available
    • Gambia

      Tracked and Faster
      Delivery time (up to):  7 days
      Cost:  £30
    • Greenland

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
      Not available
    • Guadeloupe

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
       
    • Guyana

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £40
    • Hong Kong S.A.R. of China

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Hungary

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £14
    • India

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £20
    • Jamaica

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £25
    • Japan

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Kazakhstan

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £22
    • Kenya

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Kiribati

      Tracked and Faster
      Delivery time (up to):  Not available
    • Korea, South

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £20
    • Kyrgyzstan

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £22
    • Latvia

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £16
    • Libya

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £22
    • Lithuania

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £16
    • Macao

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £22
       
    • Madagascar

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £30
    • Maldives

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £35
    • Marshall Islands

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £14
      Not available
    • Mexico

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Moldova, Republic of

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £35
    • Morocco

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £25
       
    • Nepal

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £22
    • New Caledonia

      Tracked and Faster
      Delivery time (up to):  Not available
    • New Zealand

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £20
       
    • Niger

      Tracked and Faster
      Delivery time (up to):  8 days
      Cost:  £30
    • Norway

      Tracked and Faster
      Delivery time (up to):  6  days
      Cost:  £30
    • Oman

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Pakistan

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Palau

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £18
      Not available
    • Panama

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £25
    • Philippines

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Poland

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £12
    • Puerto Rico

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £25
    • Romania

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £20
    • Samoa

      Tracked and Faster
      Delivery time (up to):  Not available
    • Sao Tome and Principe

      Tracked and Faster
      Delivery time (up to):  Not available
    • Serbia

      Tracked and Faster
      Delivery time (up to):  7 days
      Cost:  £22
       
    • Seychelles

      Tracked and Faster
      Delivery time (up to):  9 days
      Cost:  £35
    • Solomon Islands

      Tracked and Faster
      Delivery time (up to):  Not available
    • South Africa

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £18
    • South Georgia and the South Sandwich Islands

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £25
    • Sri Lanka

      Tracked and Faster
      Delivery time (up to):  4  days
      Cost:  £18
    • St Kitts & Nevis

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • St Lucia

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • St Pierre & Miquelon

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £14
      Not available
    • St Vincent & the Grenadines

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Suriname

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £40
    • Svalbard and Jan Mayen

      Tracked and Faster
      Delivery time (up to):  Not available
    • Sweden

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £14
    • Taiwan, Province of China

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Togo

      Tracked and Faster
      Delivery time (up to):  8 days
      Cost:  £30
    • Tunisia

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Turkey

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Turkmenistan

      Tracked and Faster
      Delivery time (up to):  7 days
      Cost:  £30
    • Tuvalu

      Tracked and Faster
      Delivery time (up to):  Not available
    • United Kingdom

      Express Delivery
      Delivery time (up to):  1 day
      Cost:  £5.95-£7.50
    • Uruguay

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £14
    • Vanuatu

      Tracked and Faster
      Delivery time (up to):  8 days
      Cost:  £40
    • Vietnam

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £35
    • Virgin Islands, British

      Tracked and Faster
      Delivery time (up to):  9 days
      Cost:  £30
  • FAQs

    I have a problem with my order/tracking?

    If you have a problem with your order or have trouble tracking your delivery please contact our Customer Care team via email. Please quote your order reference number, your full name, billing address and contact telephone number. One of our Customer Care team will provide an initial reply to you within 48 hours.

    Alternatively you can call our Customer Care team on the numbers shown below. The team is available from 9am to 11pm GMT on weekdays, and from 9am to 6pm GMT on weekends and most UK bank holidays.

    USA customers: 1866 296 6672 (toll free)
    Australian customers: +44 844 984 0261 (calls charged at local rate)
    New Zealand customers: +44 844 984 0261 (calls charged at local rate)
    Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)
    European customers (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Spain, Sweden and Switzerland only): +44 844 984 0261 (call charges vary)

     

    Do you have International sites?

    Yes. All orders to USA, France, Germany, Ireland, parts of Europe, Malaysia, Singapore and Thailand will be processed through the relevant site – we no longer offer delivery to these countries from our UK site.

     

    Can I use my existing account on the International sites?

    Yes. Although it will be as if you are logging in for the first5 time, account and order history will start afresh. To access old information, you’ll need to log in to the UK site to see it.

     

    Do I have to pay import duties and taxes?

    All orders are still shipped from the UK and customers will be responsible for paying any applicable import duties and taxes. Charges are based on the contents of the order. Customers are advised to contact their local customs office for current import regulations.

     

    Can I cancel my contract?

    If you are an EU customer in the European Union you have the right to cancel your contract within 14 calendar days from the day after the date you received your order. This right does not apply to items that have been sealed for hygiene reasons (swimwear, pierced jewellery) if the seal has been broken. You will be responsible for the cost of returning a cancelled order to us.

    Complete the cancellation form enclosed with your order (or complete online in your account page) and include it with the items when you return them. Alternatively, write to us via email or include a letter with your items stating you wish to cancel your contract and include your full name, address and order number.

    Please refer to Terms & Conditions for more information.

     

    Can I nominate a day for my delivery outside of the UK?

    Unfortunately, Nominated Day Delivery is not available at this time for international destinations.  

     

    More Questions?

    If you have any other questions regarding delivery please see our Help & Support pageshere

Unhappy with your item? Don't worry. We've made returning items simple and easy so you can spend more time browsing to find something you love.

  • Returning Your Item to Store, FREE

    UK orders within 28 days of receipt
    Choose from 400+ stores across the UK mainland

    Locating Your Nearest Store

    Please use the Store Locator find contact details, opening hours and the location of your nearest store.

     

    Proof of Purchase

    Please bring your dispatch note as proof of purchase and the card that was used to purchase the order online. The cardholder must be present at the time of return to accept the refund.

     

    Refunds

    Refunds are processed in 3-5 working days. Refunds will be credited to your original method of payment.

     

    Republic of Ireland Customers

    Refunds in-store for items bought online will be paid in Euros by applying Arcadia’s current commercial exchange rate to the sterling price for the item on your dispatch note. 

  • Returning Your Item by Post, FREE

    UK orders within 14 days of receipt

    Customers in the UK will have received a freepost returns label with their order which can be attached to the original packaging.

     

    Proof of Postage

    Please ask the Post Office for your proof of posting certificate (receipt) and retain it for your reference.

     

    Parcels over 5kg

    You will need to split your order so that each returned parcel weighs under 5kg and put a returns label on each of them. Please download a second returns label here. Please write your order number on any additional returns labels.

     

    Refunds

    Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you once your parcel has been received and your refund has been processed. 

  • Returning Your Item by ParcelShop, FREE

    UK orders within 14 days of receipt

    Return your parcel to 4,500+ ParcelShop locations across the UK for FREE.

     

    Customers in the UK will have received a returns label with their order which can be attached to the original packaging.

     

    Locating Your Nearest ParcelShop

    Please use the ParcelShop locator to find opening hours and the location of your nearest store.

     

    Proof of Postage

    Please ask the ParcelShop for proof of postage and retain it for your reference. 

  • Returning Brands & Collections

    Items that are part of our brands & collections can only be returned via post or ParcelShop

    Please Note: not all items can be returned to store. Items that are part of concession brands and selected collections such as Tall and Maternity can only be returned by post or ParcelShop. Please refer to the list below for the full list of brands and collections.

     

    Items that cannot be returned to store are identified on site with a prefix of **.

     

    Collections:
    Tall
    Maternity
    DP Lounge
    DP Active
    Wide Fit Shoes

     

    Brands:

     

    Alice and You

    Mamalicious

    Billie & Blossom

    Mela

    Chi Chi London Curve

    Only

    Chi Chi London

    Only Play

    Closet

    Paperdolls

    Elise Ryan

    Quiz

    Feverfish

    Ravel

    First & I

    Ruby Rocks

    Girls on Film

    Scarlett B

    Head Over Heels

    Showcase

    Izabel London

    Tenki

    Laced In Love

    Vero Moda

    Little Mistress Curve

    Vila

    Little Mistress

    Voulez Vous

    Luxe

     

  • International Returns

    Within 14 days of receipt

    International purchases can only be returned by post, at your own cost.

     

    Unfortunately our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online.

     

    Returns Label

    Use the returns label provided in your parcel. Alternatively you can download a return label here. Attach the label to your parcel and post it to our UK warehouse.

     

    Proof of Postage

    Please ensure you obtain a receipt and retain it for your reference.

     

    Refunds

    Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you once your parcel has been received and your refund has been processed.

     

    Right to Cancel (EU Customers)

    If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see FAQs for more details. 

  • FAQs

    Can I return my order to a department store?

    Unfortunately you cannot return orders to Dorothy Perkins concessions in House of Fraser or Debenhams.

     

    What products cannot be returned to store?

    Items that are part of our concession brand collections, our Tall, Maternity or Wide Fit Shoes collection, these can only be returned by post and ParcelShop, please refer to our returns section for a full list of brands.

    Please also note that any orders purchased using Buy Now Pay Later (Klarna) can only be returned to the website.

     

    Can I return my order without a receipt?

    Without a receipt we will exchange your unworn purchase for an alternative product at the current selling price.

     

    How long will my refund take?

    Refunds for posted returns will be processed once your goods are received into our warehouse. Please note it may take 2-3 working days for refunds to show in your account. Each item returned is refunded separately and will show on your statement as a refund / credit from dorothyperkins.com.

     

    What happens if the card I paid with has expired?

    Please contact our Customer Care team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

     

    I have lost my Proof of Postage, can I still get a refund?

    Without Proof of Postage we cannot refund any money if we do not receive the returned items. The Proof of Postage will be stamped by the Post Office and supply a tracking number starting with the letters PA to prove the item(s) have been returned.

     

    Can I get a refund to a Gift Card?

    Yes. If you make a payment with a Gift Card and another method of payment the Gift Card will be credited first and any remaining balance credited to the other method of payment. If you no longer have the Gift Card that was used to place the order, please contact Customer Care.

     

    Can I return underwear, swimwear and jewellery?

    In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Items must be returned with tags intact and the despatch note enclosed.

     

    Can I cancel my contract?

    You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see International Delivery FAQs for EU Customers Right to Cancel. 

     

    Further information

    Your statutory rights are not affected by our returns policy.

     

    More Questions?

    If you have any other questions regarding delivery please see our Help & Support pages here.