Delivery & Returns - Dorothy Perkins
This site ships to the United Kingdom

Delivery

Fallen in love with something at DP? Whether you want it fast, free or flown further afield, get your fashion fix delivered the way that suits you best.

  • Standard Delivery, £3.95

    FREE when you spend £50

    Your entire order, however big or small, delivered  in 3-5 working days for just £3.95. We'll also track its progress so you can keep an eye on your fashion treats as they make their way to you. Fancy a little spree? Spend £50 or more and your Standard Delivery is completely FREE, whether you're in the UK or abroad. Free Delivery applied at checkout.


    Please note: Highlands and Islands orders may take up to 7 days.

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  • Next Day Delivery, £5.95

    To get your order the next day order by 9pm Mon-Fri or 5pm Sunday

    Need a new outfit quick? Our Next Day Delivery for £5.95 is just the thing - simply place your order by 9pm Monday-Friday or 5pm Sunday and we'll get your goodies to you tomorrow (except if it's a Sunday - those will arrive on the Monday). You'll need to be around to sign for your delivery, but we'll give you a special tracking number so you know when to expect it.


    Please note: This service is not currently available in the Channel Islands. Orders for Northern Ireland and AB postcodes will take an extra day to arrive. If we get really busy we may need to change the 9pm cut-off, please check our
    T&Cs for details.

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  • Nominated Day Delivery, £5.95

    Delivery to home or work on the day that suits you best

    Only home on certain days? Choose Nominated Day Delivery for £5.95 and we'll deliver your DP treats on the day that works best for you. You'll need to be around to sign for your delivery, but we'll give you a special tracking number so you know when to expect it.


    Please note: This service is not currently available in the Channel Islands. Orders for Northern Ireland and AB postcodes will take an extra day to arrive.

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  • Collect from Store Standard, FREE

    Order online and pick up in your local DP store

    Always on the go? Choose our Collect from Store option and pick up your order next time you pop into store. The best thing is, it's completely FREE!
    You can choose from more than 500 Dorothy Perkins stores across the UK mainland, as well as other Arcadia stores including Burton, Wallis, Evans. Miss Selfridge, BHS and selected Tesco stores, and your order will be ready to collect witihin 10 working days, depending on the store's location. 

    We'll keep you posted via email and text so you know when to expect your fashion treats.
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  • Collect from Store Express £2.95

    To collect from store from 1pm the next day order by 9pm Mon-Fri or 5pm Sunday

    If you need your style fix even sooner, place your online order by 9pm Monday to Friday and 5pm Sunday and we'll whizz it over to the store of your choice so it's ready to collect the next day from 1pm. It costs just £2.95 and you can choose to collect from more than 500 UK mainland stores.

    We'll keep you posted via email and text so you know when to expect your fashion treats.

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Whether you're just across the channel or far, far away, distance won't stop us getting all your DP treats delivered.

  • Ireland Standard Delivery, €6

    Delivered in 5 working days and FREE when you spend €75

    Your entire order however big or small, delivered in 5 working days for just €6.
    You'll need to be around to sign for your delivery, but we'll give you a special tracking number so you know when you expect it.
    Fancy a little spree? Spend €75 or more and your Standard Delivery is completely FREE. Simply enter code DPDEL75 at the checkout.

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  • Ireland Express Delivery, €12

    Fast-tracked delivery within 2 working days

    Need a quick fashion fix? Simply order by 12 noon and select our Tracked & Faster Delivery service. We'll speed things up and deliver your fashion treats within 2 working days so you can show off your purchases even sooner.

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  • International Standard Delivery, from £5

    Near or far, we'll be there...

    DP ships to more than 100 destinations worldwide and prices start at just £5. We'll aim to have your fashion treats delivered to you within 10 days, so it won't be long before you can try on those new outfits. Our deliveries are Monday-Friday and you can find full details of the cost and timescales for your destination by clicking the link below.

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  • International Tracked & Faster Delivery, from £10

    Our fastest worldwide delivery for DP fans

    Sometimes you just have to have it sooner, so you'll love our Tracked & Faster delivery option to speed up your fashion treats.
    Prices start at £10, depending on your destination, and you'll be able to track your parcel with our established couriers to find out exactly where it is on its journey to your door. Click the link below to find out costs and timescales for your destination.

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Unhappy with your item? Don't worry. We've made returning items simple and easy so you can spend more time browsing to find something you love.

  • FREE UK Returns

    Convenient returns via store, post or Collect+

    If you're in the UK or Northern Ireland you can choose how to return your item. We'll even pay the postage. The quickest way for us to refund your item is in one of our DP stores. Alternatively, you can return your order FREE of charge at the post office or a shop offering Collect+ and we'll process your refund once it gets back to our warehouse. Click the link below or read on for more details on our refund options.

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  • Returning your item to store

    UK orders within 28 days of receipt

    The easiest and quickest way for us to process your refund is in one of our stores - you can choose from more than 500 Dorothy Perkins stores across the UK mainland, as well as other Arcadia stores including Burton, Wallis, Evans. Miss Selfridge, BHS and selected Tesco stores. Unfortunately we can't refund your order to Dorothy Perkins concessions in House of Fraser or Debenhams.

    So things go smoothly, please bring along your despatch note as proof of purchase and make sure you have the payment card you used when you ordered.

     
    Please note: not all items can be returned to store. Items that are part of concessions brands and selected collections such as Tall, Maternity and DP Curve can only be returned by post or Collect+

    Please refer to the tab Returning Brands & Collections for a full list.

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  • Returning your item by post

    For UK orders within 14 days of receipt

    If it's easiest for you to post your return, simply take it to the post office and send it back to us for FREE within 14 days of receipt. Customers in the UK will have received a freepost returns label with their order which can be attached to the original packaging.

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  • Returning your item by Collect+

    For UK orders within 14 days of receipt

    Did you know there are over 5,800 Collect+ stores across the UK and Ireland, and many are open late and at weekends? If you choose to return your item in this way, simply attach your Collect+ returns label to the parcel and drop off at a shop within 14 days of receipt.

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  • Returning Brands & Collections

    Items that are part of our brands & collections can only be returned via post or Collect+

    Please Note: not all items can be returned to store. Items that are part of concession brands and selected collections such as Tall, Maternity and DP Curve, can only be returned by post or Collect +.

     

    Please refer to the list below for a full list of ranges that must be returned to our website via post or Collect+ within 14 days of receipt:

     

    Collections:

    Tall
    Maternity
    DP Lounge
    DP Curve
    DP Active
    Wide Fit Shoes 

     

    Brands:

    Alice and You
    Amy Childs
    AX Paris
    Billie & Blossom
    Chase 7
    Chi Chi London
    Chi Chi London Curve
    Closet
    Elise Ryan
    Feverfish
    Fever London
    Girls on Film
    Head Over heels
    Izabel London
    Indulgence
    Jolie Moi
    Laced In Love
    Little Mistress
    Little Mistress Curve
    Lola Skye
    Luxe
    Mandi
    Maternity
    Mela
    Paperdolls
    PIT Amsterdam
    Poppy Lux
    Quiz
    Ravel
    Ruby Rocks

    Sienna.C

    Showcase
    Tenki
    Vero Moda
    Voulez Vous
    Zibi

     

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  • International Returns

    International and EU orders within 14 days of receipt

    If you are an international customer, any returns will need to be completed by post. Simply start the returns process by logging into your account to obtain a Returns Number and follow the six simple steps. Please ensure you post the item back to us within 14 days of receipt.

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