Delivery mobile test - Dorothy Perkins
This site ships to the United Kingdom

Delivery & Returns

UK Delivery

Standard Delivery
We aim to deliver all mainland UK orders within 4 working days. However, sometimes during sale or other busy periods deliveries may take longer. If you have not received your order within 5 working days please contact our Customer Care team. Unfortunately, for Standard Delivery, we are not able to allocate a specific time slot for delivery. Hermes, our UK Standard Delivery couriers, deliver between the hours of 7am and 7pm. A signature is requested for Standard Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange delivery. The courier will try to deliver twice more on the following working days, after which time your parcel will be held at your local depot for 5 days prior to being returned to us for a refund. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address. Tracking Your Order When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel with our couriers. You can either click the link in your confirmation email or track your order now by going to www.hermesworld.com – entering your tracking number in the space provided. Please allow 36 hours from receipt of the email before tracking your order. Unfortunately, we are unable to query the delivery before the expected delivery date. TRACK YOUR ORDER NOW If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.
Next Day Delivery
We aim to deliver all mainland UK Nominated Day Delivery orders on the day you specify. Next Day Delivery is available on orders placed by 8pm GMT Monday-Friday, and orders placed by 2pm GMT on a Sunday. Next Day Delivery is not available when ordering on a Saturday. Saturday orders will be delivered on the Monday. Please Note: During busy periods the cut-off time for next day delivery may be earlier. Useful Information We use Yodel as our Nominated Day Delivery couriers. A signature is requested for Nominated Day Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange redelivery or collection from your local Yodel depot. The courier will try to deliver twice more on the following working days, after which time the parcel will be returned to us for refund. If you wish to collect your parcel from a Yodel depot contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website myyodel.co.uk. You are required to give Yodel at least 24 hours advance warning if using this facility, so they can get your parcel ready for collection. Opening times of your local Yodel service centre can be found on the delivery card left by the courier after an unsuccessful delivery attempt. Please note that, for security reasons, you will need to present two forms of identification when collecting your parcel; one of each of the following: 1. Photographic (e.g. passport, driving licence) 2. Utility bill or similar, including name and address If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address. Mobile Text Updates All customers who select Nominated Day Delivery and include their mobile number at checkout will receive delivery updates via text message. You will also receive an email. On the day of delivery our couriers will text you to advise an approximate time frame for delivering your order. Tracking Your Order When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel. You can either click on the link in your confirmation email or follow the instructions below to track your parcel. If you have selected a specific delivery day, log on to myyodel.co.uk and use the tracking number provided in your despatch email. Please allow 24 hours from receipt of the email before tracking your order. Our couriers will send you a text message on your actual day of delivery, on completion of the delivery, or if they are unable to complete the delivery. Please note that your order can arrive any time between 7am and 9pm on your nominated delivery day, however, Yodel can sometimes deliver later in the evening during busier periods. TRACK YOUR ORDER NOW If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

Returns

Returns to store
FREE UK RETURNS TO STORE For convenience, UK customers can go to their nearest store in the UK and Republic of Ireland customers can go to their nearest store in the Republic of Ireland, excluding those in department stores, with returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. The cardholder must be present at the time of return to accept the refund back on to their credit/debit card. Republic of Ireland customers: refunds in-store for items bought online will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note. Please Note: not all items can be returned to store. All items that are part of our concession brand collections, our Tall collection, our Maternity collection or our Wide fit shoes can only be returned by post & Collect +. Please see Returning Brands, Tall & Maternity tab for a full list of these brands.
Returns by post
FREE UK RETURNS BY POST You can return an item by post within 14 days of receipt. Customers in the UK receive a freepost returns label with their order. Please note: You can return to store within 28 days of receipt. Returns by post cannot be accepted without a valid Returns Number. You will be unable to get a Returns Number from our website if more than 14 days has passed since you received the items, as this is the time limit on our Returns Policy. If you experience any difficulties with the online returns process please contact our Customer Care team.

UK Delivery

Standard Delivery
We aim to deliver all mainland UK orders within 4 working days. However, sometimes during sale or other busy periods deliveries may take longer. If you have not received your order within 5 working days please contact our Customer Care team. Unfortunately, for Standard Delivery, we are not able to allocate a specific time slot for delivery. Hermes, our UK Standard Delivery couriers, deliver between the hours of 7am and 7pm. A signature is requested for Standard Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange delivery. The courier will try to deliver twice more on the following working days, after which time your parcel will be held at your local depot for 5 days prior to being returned to us for a refund. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address. Tracking Your Order When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel with our couriers. You can either click the link in your confirmation email or track your order now by going to www.hermesworld.com – entering your tracking number in the space provided. Please allow 36 hours from receipt of the email before tracking your order. Unfortunately, we are unable to query the delivery before the expected delivery date. TRACK YOUR ORDER NOW If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.
Next Day Delivery
We aim to deliver all mainland UK Nominated Day Delivery orders on the day you specify. Next Day Delivery is available on orders placed by 8pm GMT Monday-Friday, and orders placed by 2pm GMT on a Sunday. Next Day Delivery is not available when ordering on a Saturday. Saturday orders will be delivered on the Monday. Please Note: During busy periods the cut-off time for next day delivery may be earlier. Useful Information We use Yodel as our Nominated Day Delivery couriers. A signature is requested for Nominated Day Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange redelivery or collection from your local Yodel depot. The courier will try to deliver twice more on the following working days, after which time the parcel will be returned to us for refund. If you wish to collect your parcel from a Yodel depot contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website myyodel.co.uk. You are required to give Yodel at least 24 hours advance warning if using this facility, so they can get your parcel ready for collection. Opening times of your local Yodel service centre can be found on the delivery card left by the courier after an unsuccessful delivery attempt. Please note that, for security reasons, you will need to present two forms of identification when collecting your parcel; one of each of the following: 1. Photographic (e.g. passport, driving licence) 2. Utility bill or similar, including name and address If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address. Mobile Text Updates All customers who select Nominated Day Delivery and include their mobile number at checkout will receive delivery updates via text message. You will also receive an email. On the day of delivery our couriers will text you to advise an approximate time frame for delivering your order. Tracking Your Order When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel. You can either click on the link in your confirmation email or follow the instructions below to track your parcel. If you have selected a specific delivery day, log on to myyodel.co.uk and use the tracking number provided in your despatch email. Please allow 24 hours from receipt of the email before tracking your order. Our couriers will send you a text message on your actual day of delivery, on completion of the delivery, or if they are unable to complete the delivery. Please note that your order can arrive any time between 7am and 9pm on your nominated delivery day, however, Yodel can sometimes deliver later in the evening during busier periods. TRACK YOUR ORDER NOW If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

Returns

Returns to store
FREE UK RETURNS TO STORE For convenience, UK customers can go to their nearest store in the UK and Republic of Ireland customers can go to their nearest store in the Republic of Ireland, excluding those in department stores, with returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. The cardholder must be present at the time of return to accept the refund back on to their credit/debit card. Republic of Ireland customers: refunds in-store for items bought online will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note. Please Note: not all items can be returned to store. All items that are part of our concession brand collections, our Tall collection, our Maternity collection or our Wide fit shoes can only be returned by post & Collect +. Please see Returning Brands, Tall & Maternity tab for a full list of these brands.
Returns by post
FREE UK RETURNS BY POST You can return an item by post within 14 days of receipt. Customers in the UK receive a freepost returns label with their order. Please note: You can return to store within 28 days of receipt. Returns by post cannot be accepted without a valid Returns Number. You will be unable to get a Returns Number from our website if more than 14 days has passed since you received the items, as this is the time limit on our Returns Policy. If you experience any difficulties with the online returns process please contact our Customer Care team.