Delivery and Returns - Dorothy Perkins
This site ships to the United Kingdom

Delivery & Returns

UK DELIVERY

Here at Dorothy Perkins, delivery and returns are easy! You’ll find all of our delivery and returns information on these pages. Simply select the relevant topic from the menu (left) and click on the tabs (above) for more detail.

 

Standard Delivery, £3.95

Express & Nominated Day Delivery (including Next Day), from £5.95

Collect from Store Standard, Free

Collect from Store Express (including Next Day), £2.95

 

Important Information
 
Unfortunately, we cannot cancel an order or change a delivery address once the parcel has been despatched.
 
We are unable to deliver on UK bank holidays. If you place an order during a bank holiday period and select Standard Delivery please allow an extra working day for your order to arrive. When choosing Nominated Day Delivery please check the expected delivery date provided at checkout before completing your order.
 
If you experience any issues with your order or have problems tracking your delivery please contact our Customer Care team via email. Please quote your order reference number, full name, billing address and telephone number. One of our Customer Care team will provide an initial reply within 48 hours. Alternatively, you can call our Customer Care team on 0844 984 0261 (calls are charged at local rate). The team is available from 9am to 11pm GMT on weekdays and from 9am to 6pm GMT on weekends and UK bank holidays (excluding Christmas Day and New Year’s Day).

STANDARD DELIVERY

  Mainland UK

Northern Ireland

and AB Postcodes

Highlands

and Islands

Channel

Islands
Delivery Cost £3.95 £3.95 £3.95

£3.95

Delivery Time Within 4 working days 3-5 working days 7 working days

3 working

days

Order Tracking                           
Free over £50                      

 

We aim to deliver all mainland UK orders within 4 working days. However, sometimes during sale or other busy periods deliveries may take longer. If you have not received your order within 5 working days please contact our Customer Care team. 

 

Unfortunately, for Standard Delivery, we are not able to allocate a specific time slot for delivery. Hermes, our UK Standard Delivery couriers, deliver between the hours of 7am and 7pm.

 

A signature is requested for Standard Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange delivery. The courier will try to deliver twice more on the following working days, after which time your parcel will be held at your local depot for 5 days prior to being returned to us for a refund. 

 

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address.

 

Tracking Your Order

When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel with our couriers. You can either click the link in your confirmation email or track your order now by going to www.hermesworld.com – entering your tracking number in the space provided. Please allow 36 hours from receipt of the email before tracking your order. Unfortunately, we are unable to query the delivery before the expected delivery date. 

 

TRACK YOUR ORDER NOW

 

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

 NEXT DAY/ NOMINATED DAY DELIVERY

  Mainland UK

Northern Ireland

and AB Postcodes

Highlands

and Islands

Channel Islands

Delivery Cost £5.95 for delivery Mon-Sat

£5.95 

£5.95 N/A
Delivery Time Delivery on selected day. Next working day available when ordered before 9pm Monday-Friday or 2pm on Sunday (GMT).  The next working day after the day nominated at the checkout. Up to 5 working days after the day nominated at the 
checkout.

N/A

Order Tracking

N/A 

Text Updates

N/A



We aim to deliver all mainland UK Nominated Day Delivery orders on the day you specify. Next Day Delivery is available on orders placed by 9pm GMT Monday-Friday, and orders placed by 2pm GMT on a Sunday. Next Day Delivery is not available when ordering on a Saturday. Saturday orders will be delivered on the Monday.

Please Note: During busy periods the cut-off time for next day delivery may be earlier.

Useful Information
We use Yodel as our Nominated Day Delivery couriers.

 
A signature is requested for Nominated Day Deliveries. If you are not in when delivery is attempted our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you as to where the parcel has been left. If the courier cannot find a safe location to leave the package they will leave a card explaining how to rearrange redelivery or collection from your local Yodel depot. The courier will try to deliver twice more on the following working days, after which time the parcel will be returned to us for refund. If you wish to collect your parcel from a Yodel depot contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website myyodel.co.uk. You are required to give Yodel at least 24 hours advance warning if using this facility, so they can get your parcel ready for collection. Opening times of your local Yodel service centre can be found on the delivery card left by the courier after an unsuccessful delivery attempt.
 
Please note that, for security reasons, you will need to present two forms of identification when collecting your parcel; one of each of the following:
1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address
 
If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at checkout. You may also add some additional information to help the courier find your delivery address.
 
Mobile Text Updates
All customers who select Nominated Day Delivery and include their mobile number at checkout will receive delivery updates via text message. You will also receive an email. On the day of delivery our couriers will text you to advise an approximate time frame for delivering your order.
 
Tracking Your Order
When we despatch your order we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel. You can either click on the link in your confirmation email or follow the instructions below to track your parcel.
 
If you have selected a specific delivery day, log on to myyodel.co.uk and use the tracking number provided in your despatch email. Please allow 24 hours from receipt of the email before tracking your order. Our couriers will send you a text message on your actual day of delivery, on completion of the delivery, or if they are unable to complete the delivery. Please note that your order can arrive any time between 7am and 9pm on your nominated delivery day, however, Yodel can sometimes deliver later in the evening during busier periods.

TRACK YOUR ORDER NOW

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

COLLECT FROM STORE STANDARD 

Collect from one of our 500+ stores

  Mainland UK  Northern Ireland
and AB postcodes 
Highlands &
Islands 
Channel
 Islands 
Delivery Cost Free  N/A  N/A  N/A 
Delivery Time 3-7 working days N/A  N/A  N/A 


We will aim to deliver your order between 3 and 7 days from the date you placed it. However, sometimes during sale or other busy periods deliveries may take longer. Your estimated delivery date will be indicated on the Store Finder page at checkout.
 
You can order online and collect from most of our UK stores. You can also choose to pick up your order from the stores of other Arcadia brands including Burton, Wallis, Evans. Miss Selfridge, BHS and selected Tesco stores. Collect from Store Standard is not available from Outfit stores or Dorothy Perkins concessions in department stores, other than BHS. Customers collecting parcels from selected Tesco stores can collect between 8am and 8pm. 
 
How Does it Work?

  1. Choose a store. Use the Store Locator to find your nearest participating store.
  2. We’ll send you an email when your order is ready to collect. After you have received it you can collect your order at any time during the store’s opening hours. For details, please see our Store Finder. Your estimated delivery date will be indicated on the Store Finder page at checkout. If you do not receive an email within 7 days please contact the store in the first instance. If the store cannot locate the parcel, please contact our Customer Care team via email.
  3. Collect from store. Come into store to collect your order, bringing your confirmation email and the card you paid with. If you have paid by PayPal please bring the card that is linked to your PayPal account. We will keep your order in store for 10 calendar days after it arrives. If the order is not collected within 10 days we will cancel the order and issue a refund via your original payment method.

 
Please Note: Collect from Store Returns Policy
We have the same policy for Collect from Store returns as in-store returns. You can return your order within 28 days of receipt. Products can be returned to a Dorothy Perkins store unless items are part of our concession brand collections, our Tall collection, our Maternity collection or our Wide fit shoes. These can only be returned by post and Collect +. Please see Returning Brands, Tall & Maternity tab for a full list of these brands.  

 

COLLECT FROM STORE EXPRESS 

Collect from one of our 500+ stores

  Mainland UK  Northern Ireland
and AB postcodes 
Highlands &
Islands 
Channel
 Islands 
Delivery Cost £2.95 N/A  N/A  N/A 
Delivery Time  Order by 9pm for next working
day delivery. 
N/A  N/A  N/A 
Order Tracking                     N/A  N/A  N/A 



Next Day Delivery to store is available on orders placed by 9pm GMT Monday-Friday, and orders placed by 5pm GMT on a Sunday. Next Day Delivery to store is not available when ordering on a Saturday.

Please Note: During busy periods the cut-off for next day delivery may be earlier.

 

You can order online and collect from most of our UK stores. You can also choose to pick up your order from the stores of other Arcadia brands including Burton, Wallis, Evans. Miss Selfridge, BHS and selected Tesco stores. Collect from Store Express is not available from Outfit stores or Dorothy Perkins concessions in department stores, other than BHS. Customers collecting parcels from selected Tesco stores can collect between 8am and 8pm.

 

How Does it Work?

  1. Choose a store. Use the Store Locator to find your nearest participating store.
  2. We’ll send you an email when your order is ready to collect. After you have received it you can collect your order at any time during the store’s opening hours. For details, please see our Store Finder. Your estimated delivery date will be indicated on the Store Finder page at checkout. If you do not receive an email within 7 days please contact the store in the first instance. If the store cannot locate the parcel, please contact our Customer Care team via email.
  3. Collect from store. Come into store to collect your order, bringing your confirmation email and the card you paid with. If you have paid by PayPal please bring the card that is linked to your PayPal account. We will keep your order in store for 10 calendar days after it arrives. If the order is not collected within 10 days we will cancel the order and issue a refund via your original payment method.

 

Please Note: Collect from Store Returns Policy

We have the same policy for Collect from Store returns as in-store returns. You can return your order within 28 days of receipt. Products can be returned to a Dorothy Perkins store unless items are part of our concession brand collections, Wide fit shoes, our Tall collection or our Maternity collection. These can only be returned by post and Collect+. Please see Returning Brands, Tall & Maternity tab for a full list of these brands.

 

Tracking Your Order

 

To track your collect from store order, if you have selected the express delivery service, log in to www.dpd.co.uk and use the tracking number provided in your despatch email or click the link in your despatch email. 

If you have lost your tracking number, simply log in to your account, select the order, and click on the tracking number link under the order summary box. You will be directed to where you can view the status of your order.

INTERNATIONAL DELIVERY

  Standard Delivery   Tracked & Faster  
  Delivery Time Delivery Cost Delivery Time Delivery Cost
We ship to over
100 destinations 
4-10 working days  From £5  3-9 working days  From £10 

 

Countries We Deliver To
This site ships to the UK and Rest of World countries in Sterling (£). Find your country in the drop-down list below to see specific delivery times and costs.

 

  •  
  • Albania

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6.00


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £25.00
  • Anguilla

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Argentina

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £25
  • Armenia

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £10
  • Australia

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £20 
  • Azerbaijan

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  7 days
    Cost:  £22
  • Bahamas

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £40
  • Bangladesh

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Barbados

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Bermuda

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Bolivia, Plurinational State of

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £25
  • Bosnia and Herzegovina

    Standard Delivery
    Delivery time (up to):  7 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £22
  • Brazil

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Brunei Darussalam

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £18
  • Bulgaria

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £25
  • Cambodia

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £25
  • Canada

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £7.50


    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Cayman Islands

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Central African Republic

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  8 days
    Cost:  £30
  • Chile

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £25
  • China

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Colombia

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £25
  • Cook Islands

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  9 days
    Cost:  £35
  • Croatia

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £22
  • Czech Republic

    Standard Delivery
    Delivery time (up to):  7 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £10
  • Denmark

    Standard Delivery
    Delivery time (up to):  6 days
    Cost:  £5


    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £12
  • Djibouti

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £30
  • Eritrea

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  7 days
    Cost:  £30
  • Falkland Islands (Malvinas)

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  Not available 
  • Faroe Islands

    Standard Delivery
    Delivery time (up to): 9  days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  Not available 
  • French Guiana

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £40
     
  • French Southern Territories

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  Not available
  • Gambia

    Standard Delivery
    Delivery time (up to):  12 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  7 days
    Cost:  £30
  • Greenland

    Standard Delivery
    Delivery time (up to):  6 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
    Not available
  • Guadeloupe

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
     
  • Guyana

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £40
  • Hong Kong S.A.R. of China

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Hungary

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £14
  • India

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £20
  • Jamaica

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £25
  • Japan

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Kazakhstan

    Standard Delivery
    Delivery time (up to):  13 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £22
  • Kenya

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Kiribati

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  Not available
  • Korea, South

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £20
  • Kyrgyzstan

    Standard Delivery
    Delivery time (up to):  13 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £22
  • Latvia

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £16
  • Libya

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £22
  • Lithuania

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £16
  • Macao

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £22
     
  • Madagascar

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £30
  • Maldives

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £35
  • Marshall Islands

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £14
    Not available
  • Mexico

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Moldova, Republic of

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £35
  • Morocco

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £25
     
  • Nepal

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £22
  • New Caledonia

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  Not available
  • New Zealand

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £20
     
  • Niger

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  8 days
    Cost:  £30
  • Norway

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  6  days
    Cost:  £30
  • Oman

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Pakistan

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Palau

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £18
    Not available
  • Panama

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £25
  • Philippines

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Poland

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £12
  • Puerto Rico

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £25
  • Romania

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £20
  • Samoa

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  Not available
  • Sao Tome and Principe

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  Not available
  • Serbia

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  7 days
    Cost:  £22
     
  • Seychelles

    Standard Delivery
    Delivery time (up to):  7 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  9 days
    Cost:  £35
  • Solomon Islands

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  Not available
  • South Africa

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £18
  • South Georgia and the South Sandwich Islands

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £25
  • Sri Lanka

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4  days
    Cost:  £18
  • St Kitts & Nevis

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30

    St Lucia

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • St Pierre & Miquelon

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £14
    Not available
  • St Vincent & the Grenadines

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Suriname

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £40
  • Svalbard and Jan Mayen

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  Not available
  • Sweden

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6


    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £14
  • Taiwan, Province of China

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Togo

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  8 days
    Cost:  £30
  • Tunisia

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Turkey

    Standard Delivery
    Delivery time (up to):  6 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Turkmenistan

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  7 days
    Cost:  £30
  • Tuvalu

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  Not available
  • United Kingdom

    Standard Delivery
    Delivery time (up to):  4 days
    Cost:  £3.95


    Express Delivery
    Delivery time (up to):  1 day
    Cost:  £5.95-£7.50
  • Uruguay

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £5


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £14
  • Vanuatu

    Standard Delivery
    Delivery time (up to):  13 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  8 days
    Cost:  £40
  • Vietnam

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £35
  • Virgin Islands, British

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50

    Tracked and Faster
    Delivery time (up to):  9 days
    Cost:  £30

 

As well as shipping to more than 100 countries, Dorothy Perkins also has dedicated sites for America, France, Germany, Ireland and parts of Europe, Malaysia, Singapore, Indonesia, and Thailand, allowing customers to shop in their language and currency. Ensure you are shopping on the best site for you by selecting your shipping destination from the country selector, located at the top of every page. 

Here’s some useful information to get you started:


Our International Sites
All orders to USA, France, Germany, Ireland and parts of Europe, Malaysia, Singapore, Indonesia, and Thailand, will be processed through the relevant site – we no longer offer delivery to these countries from our UK site. Please note that all orders are still shipped from the UK and customers will be responsible for paying any applicable import duties and taxes. Charges are based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

Your Account
If you already have a dorothyperkins.com account you’ll be able to log in using your existing email address and password. It will be as if you are logging in for the first time, so your account and order history will start afresh. You can still access old order information, but you’ll need to log in to the UK site to see it.

Resolving Delivery Problems
If you have a problem with your order or have trouble tracking your delivery please contact our Customer Care team via email. Please quote your order reference number, your full name, billing address and contact telephone number. One of our Customer Care team will provide an initial reply to you within 48 hours.

Alternatively you can call our Customer Care team on the numbers shown below. The team is available from 9am to 11pm GMT on weekdays, and from 9am to 6pm GMT on weekends and most UK bank holidays.

USA customers: 1866 296 6672 (toll free)
Australian customers: +44 844 984 0261 (calls charged at local rate)
New Zealand customers: +44 844 984 0261 (calls charged at local rate)
Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)
European customers (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Spain, Sweden and Switzerland only): +44 844 984 0261 (call charges vary)

For all other international customers, please contact our Customer Care team via email.

STANDARD DELIVERY

Our couriers typically deliver Monday to Friday, from 8am to 7pm. Please note that Saturday and Sunday are not classed as working days for Standard Delivery.

Most parcels will reach their destination within 2 weeks; however some destinations may take longer. If you have not received your parcel after 2 weeks please contact our Customer Care team . We will be unable to query any parcels if 2 weeks have not yet passed since ordering.

Unfortunately, Nominated Day Delivery is not available at this time.

Countries we deliver to
We currently offer Standard Delivery to the following international destinations:

 

  •  
  • Albania

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6.00

  • Anguilla

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Argentina

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Armenia

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50
  • Australia

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50
  • Azerbaijan

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50

  • Bahamas

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Bangladesh

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50

  • Barbados

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Bermuda

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Bolivia, Plurinational State of

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50

  • Bosnia and Herzegovina

    Standard Delivery
    Delivery time (up to):  7 days
    Cost:  £6

  • Brazil

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50

  • Brunei Darussalam

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50

  • Bulgaria

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6

  • Cambodia

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Canada

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £7.50

  • Cayman Islands

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Central African Republic

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50

  • Chile

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • China

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50

  • Colombia

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50

  • Cook Islands

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Croatia

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6

  • Czech Republic

    Standard Delivery
    Delivery time (up to):  7 days
    Cost:  £6

  • Denmark

    Standard Delivery
    Delivery time (up to):  6 days
    Cost:  £5

  • Djibouti

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50

  • Eritrea

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50

  • Falkland Islands (Malvinas)

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Faroe Islands

    Standard Delivery
    Delivery time (up to): 9  days
    Cost:  £6

  • French Guiana

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
     
  • French Southern Territories

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • Gambia

    Standard Delivery
    Delivery time (up to):  12 days
    Cost:  £10.50

  • Greenland

    Standard Delivery
    Delivery time (up to):  6 days
    Cost:  £10.50
  • Guadeloupe

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • Guyana

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Hong Kong S.A.R. of China

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Hungary

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6

  • India

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50

  • Jamaica

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Japan

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Kazakhstan

    Standard Delivery
    Delivery time (up to):  13 days
    Cost:  £10.50

  • Kenya

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Kiribati

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • Korea, South

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Kyrgyzstan

    Standard Delivery
    Delivery time (up to):  13 days
    Cost:  £10.50

  • Latvia

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6

  • Libya

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Lithuania

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6

  • Macao

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
     
  • Madagascar

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50
     
  • Maldives

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50

  • Marshall Islands

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • Mexico

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Moldova, Republic of

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6

  • Morocco

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • Nepal

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50

  • New Caledonia

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • New Zealand

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • Niger

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Norway

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6

  • Oman

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Pakistan

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Palau

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • Panama

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50

  • Philippines

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
     
  • Poland

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6

  • Puerto Rico

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • Romania

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6

  • Samoa

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • Sao Tome and Principe

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • Serbia

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £6
     
  • Seychelles

    Standard Delivery
    Delivery time (up to):  7 days
    Cost:  £10.50

  • Solomon Islands

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • South Africa

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • South Georgia and the South Sandwich Islands

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50

  • Sri Lanka

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • St Kitts & Nevis

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
     
  • St Lucia

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • St Pierre & Miquelon

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • St Vincent & the Grenadines

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50

  • Suriname

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50

  • Svalbard and Jan Mayen

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • Sweden

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £6

  • Taiwan, Province of China

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Togo

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50

  • Tunisia

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50

  • Turkey

    Standard Delivery
    Delivery time (up to):  6 days
    Cost:  £10.50

  • Turkmenistan

    Standard Delivery
    Delivery time (up to):  11 days
    Cost:  £10.50

  • Tuvalu

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £10.50
  • United Kingdom

    Standard Delivery
    Delivery time (up to):  4 days
    Cost:  £3.95

  • Uruguay

    Standard Delivery
    Delivery time (up to):  8 days
    Cost:  £5

  • Vanuatu

    Standard Delivery
    Delivery time (up to):  13 days
    Cost:  £10.50


    Tracked and Faster
    Delivery time (up to):  8 days
    Cost:  £40
  • Vietnam

    Standard Delivery
    Delivery time (up to):  10 days
    Cost:  £10.50

  • Virgin Islands, British

    Standard Delivery
    Delivery time (up to):  9 days
    Cost:  £10.50

 

 

TRACKED & FASTER

Our Tracked & Faster service is not only quicker, you can also track your parcel via an established courier to find out exactly where it is on its journey to your door.

To track your order you will need your tracking number which is located on your despatch confirmation email. 

If your tracking number begins with ‘1550’ you can track your parcel here.
If your tracking number begins with ‘E’ you can track your parcel here.
If your tracking number begins with ‘RML’ then unfortunately we cannot track your parcel at this time.

Most parcels will reach their destination within 2 weeks; however some destinations may take longer. If you have not received your parcel after 2 weeks please contact our Customer Care team. We will be unable to query any parcels if 2 weeks have not yet passed since ordering.

Countries we deliver to
We currently offer Tracked & Faster Delivery to the following international destinations:

  •  
  • Albania

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £25.00
  • Anguilla

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Argentina

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £25
  • Armenia

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £10
  • Australia

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £20 
  • Azerbaijan

    Tracked and Faster
    Delivery time (up to):  7 days
    Cost:  £22
  • Bahamas

    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £40
  • Bangladesh

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Barbados

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Bermuda

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Bolivia, Plurinational State of

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £25
  • Bosnia and Herzegovina

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £22
  • Brazil

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Brunei Darussalam

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £18
  • Bulgaria

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £25
  • Cambodia

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £25
  • Canada

    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Cayman Islands

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Central African Republic

    Tracked and Faster
    Delivery time (up to):  8 days
    Cost:  £30
  • Chile

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £25
  • China

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Colombia

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £25
  • Cook Islands

    Tracked and Faster
    Delivery time (up to):  9 days
    Cost:  £35
  • Croatia

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £22
  • Czech Republic

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £10
  • Denmark

    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £12
  • Djibouti

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £30
  • Eritrea

    Tracked and Faster
    Delivery time (up to):  7 days
    Cost:  £30
  • Falkland Islands (Malvinas)

    Tracked and Faster
    Delivery time (up to):  Not available 
  • Faroe Islands

    Tracked and Faster
    Delivery time (up to):  Not available 
  • French Guiana

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £40
     
  • French Southern Territories

    Tracked and Faster
    Delivery time (up to):  Not available
  • Gambia

    Tracked and Faster
    Delivery time (up to):  7 days
    Cost:  £30
  • Greenland

    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
    Not available
  • Guadeloupe

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
     
  • Guyana

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £40
  • Hong Kong S.A.R. of China

    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Hungary

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £14
  • India

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £20
  • Jamaica

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £25
  • Japan

    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Kazakhstan

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £22
  • Kenya

    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Kiribati

    Tracked and Faster
    Delivery time (up to):  Not available
  • Korea, South

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £20
  • Kyrgyzstan

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £22
  • Latvia

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £16
  • Libya

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £22
  • Lithuania

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £16
  • Macao

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £22
     
  • Madagascar

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £30
  • Maldives

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £35
  • Marshall Islands

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £14
    Not available
  • Mexico

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Moldova, Republic of

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £35
  • Morocco

    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £25
     
  • Nepal

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £22
  • New Caledonia

    Tracked and Faster
    Delivery time (up to):  Not available
  • New Zealand

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £20
     
  • Niger

    Tracked and Faster
    Delivery time (up to):  8 days
    Cost:  £30
  • Norway

    Tracked and Faster
    Delivery time (up to):  6  days
    Cost:  £30
  • Oman

    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Pakistan

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Palau

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £18
    Not available
  • Panama

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £25
  • Philippines

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £20
  • Poland

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £12
  • Puerto Rico

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £25
  • Romania

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £20
  • Samoa

    Tracked and Faster
    Delivery time (up to):  Not available
  • Sao Tome and Principe

    Tracked and Faster
    Delivery time (up to):  Not available
  • Serbia

    Tracked and Faster
    Delivery time (up to):  7 days
    Cost:  £22
     
  • Seychelles

    Tracked and Faster
    Delivery time (up to):  9 days
    Cost:  £35
  • Solomon Islands

    Tracked and Faster
    Delivery time (up to):  Not available
  • South Africa

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £18
  • South Georgia and the South Sandwich Islands

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £25
  • Sri Lanka

    Tracked and Faster
    Delivery time (up to):  4  days
    Cost:  £18
  • St Kitts & Nevis

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • St Lucia

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • St Pierre & Miquelon

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £14
    Not available
  • St Vincent & the Grenadines

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Suriname

    Tracked and Faster
    Delivery time (up to):  6 days
    Cost:  £40
  • Svalbard and Jan Mayen

    Tracked and Faster
    Delivery time (up to):  Not available
  • Sweden

    Tracked and Faster
    Delivery time (up to):  5 days
    Cost:  £14
  • Taiwan, Province of China

    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Togo

    Tracked and Faster
    Delivery time (up to):  8 days
    Cost:  £30
  • Tunisia

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £30
  • Turkey

    Tracked and Faster
    Delivery time (up to):  3 days
    Cost:  £20
  • Turkmenistan

    Tracked and Faster
    Delivery time (up to):  7 days
    Cost:  £30
  • Tuvalu

    Tracked and Faster
    Delivery time (up to):  Not available
  • United Kingdom

    Express Delivery
    Delivery time (up to):  1 day
    Cost:  £5.95-£7.50
  • Uruguay

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £14
  • Vanuatu

    Tracked and Faster
    Delivery time (up to):  8 days
    Cost:  £40
  • Vietnam

    Tracked and Faster
    Delivery time (up to):  4 days
    Cost:  £35
  • Virgin Islands, British

    Tracked and Faster
    Delivery time (up to):  9 days
    Cost:  £30

 

UK & EIRE RETURNS POLICY

Returns are simple and easy. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition via the following three methods:


Within 14 Days of Receipt

- By post
- At a convenient drop point, provided by Collect+

Within 28 Days of Receipt

- To your local Dorothy Perkins store (excluding department stores)

 

Please Note: not all items can be returned to store.  All items that are part of our concession brand collections, our Tall collection or our Maternity collection can only be returned by post & Collect +. Please see Returning Brands, Wide Fit shoes, Tall & Maternity for a full list of these brands.

Refunds
Refunds will be credited to your original method of payment. If you make a payment with a Gift Card and another method of payment the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used at the time of purchase.

Hygiene
In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

Right to Cancel 
You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see Right to cancel (EU Customers) for details.

Statutory Rights
Your statutory rights are not affected by our returns policy.

 

FREE UK RETURNS TO STORE

The easiest and quickest way for us to process your refund is in one of our stores - you can choose from more than 500 Dorothy Perkins stores across the UK mainland. Unfortunately we can't refund your order to Dorothy Perkins concessions in House of Fraser or Debenhams. 

You will also require the card that was used to purchase the order online. The cardholder must be present at the time of return to accept the refund back on to their credit/debit card.

Republic of Ireland customers: refunds in-store for items bought online will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

Please Note: not all items can be returned to store. Items that are part of concession brands and selected collections such as Tall, Maternity and DP Curve, can only be returned by post or Collect +. Please see Returning Brands & Collections tab for a full list of these brands. Please also note that any orders purchased using Buy Now Pay Later (Klarna) can only be returned to the website.

 

RETURNS     UK-delivery-wk3-v4_06.jpgFree   UK-delivery-wk3-v4_06.jpg600+ stores   UK-delivery-wk3-v4_06.jpgReturn within 28 days of receipt    UK-delivery-wk3-v4_06.jpgRefunded within 3-5 working days  
TO STORE     UK-delivery-wk3-v4_10-cross.jpgNot to department stores   UK-delivery-wk3-v4_10-cross.jpgCan't return collections e.g. Tall, Maternity, DP Active    UK-delivery-wk3-v4_10-cross.jpgCan't return brands e.g. Little Mistress
 1

Customers in the UK and Republic of Ireland can go to their nearest store to return an item, excluding department store concessions.
 2

Please ensure that you take your despatch note with you as your proof of purchase.
 3

You will also require the card that was used to purchase the order online. The cardholder must be present to accept the refund back on to their credit/ debit card.

 

Refunds
Bring your unworn item and your receipt to any of our stores (excluding those within department stores) within 28 days of purchase and we will exchange or refund it via the original method of payment. Without a receipt we will exchange your unworn purchase for an alternative product at the current selling price. Refunds are processed in 3-5 working days.

Locating Your Nearest Store
Please use the Store Locator to find the location, contact details and opening hours of your local store.

 

FREE UK RETURNS BY POST

You can return an item by post within 14 days of receipt. Customers in the UK receive a freepost returns label with their order. Please note that freepost returns are not available in the Channel Islands.

 

Refunds 

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you within 3-5 days.

Refunds for posted returns will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from dorothyperkins.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Care team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

Parcels over 5kg

You will need to split your order so that each returned parcel weighs under 5kg and put a returns label on each of them.
Please download a second returns label here. Please ensure you write your order number  on any  additional returns labels that you download.

Obtain Proof of Postage at Your Local Post Office

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

 

COLLECT+

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 5,500 local stores, open early till late and 7 days a week, so you can return items at a time and place that suits you.

Use label attached to the Collect+ leaflet inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.

Take your parcel to any of 5,500 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

You can find your nearest local convenience store offering Collect+ services at collectplus.co.uk.

 

INTERNATIONAL RETURNS POLICY

We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt.

 

International purchases can only be returned by post, at your own cost.

 

Our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online. We are sorry for any inconvenience this may cause you.

 

 

INTERNATIONAL RETURNS

1

Use the returns label provided in your parcel. Alternatively you can download a return label here.

There is no longer any need to create a Returns Number.
2

Peel off the label and attach it to your parcel. Post it to our UK warehouse within 14 days of receipt. Please ensure you obtain your receipt.

 

Refunds
When returning any items by post, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed. The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from dorothyperkins.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Care team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

Right to Cancel (EU Customers)
If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see Right to cancel (EU Customers) for details.

RETURNING BRANDS & COLLECTIONS

Please Note: not all items can be returned to store. Items that are part of concession brands and selected collections such as Tall, Maternity and DP Curve, can only be returned by post or Collect +.

 

Please refer to the list below for a full list of ranges that must be returned to our website via post or Collect+ within 14 days of receipt:

 

Collections:

Tall
Maternity
DP Lounge
DP Curve
DP Active
Wide Fit Shoes 

 

Brands:

Alice and You
Amy Childs
Amy.K

AX Paris
Billie & Blossom
Chase 7
Chi Chi London
Chi Chi London Curve
Closet
Elise Ryan
Feverfish
Fever London
Girls on Film
Head Over heels
Izabel London
Indulgence
Jolie Moi
Laced In Love
Little Mistress
Little Mistress Curve
Lola Skye
Luxe
Mandi
Maternity
Mela
Paperdolls
PIT Amsterdam
Poppy Lux
Quiz
Ravel
Ruby Rocks

Showcase
Tenki
Vero Moda
Voulez Vous
Zibi

RIGHT TO CANCEL - EU CUSTOMERS

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.  This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g. make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised.  You will be responsible for the cost of returning a cancelled order to us.

 

To exercise your right to cancel follow the steps below:

1. Complete the cancellation form enclosed with your order and include it with the items when you return them. You can also complete and submit an online version of the cancellation form from your account page. Alternatively, write to us via email using the contact us link at the bottom of this page or include a letter with the items when you return them. Please state that you wish to cancel your contract and include your full name, address and order number.

2. Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation.  Please download a returns label here and once completed, affix it to the parcel and take it to your local posting office.   

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Please Note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with our standard return policy.  Please see either UK & EIRE Returns Policy or International Returns Policy (depending on where you are) for details.

TYPES OF RETURNS

Returning Goods Bought as Special Offers 

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ('buy one, get one free' or 'get the lowest priced item free'), you must return any free items or vouchers back for us to process a refund.

Returning Goods Which are of Unsatisfactory Quality or Unfit for Purpose

Customers in the UK and EIRE can return these items to us using the freepost returns label enclosed with their order or download a freepost returns label here. Alternatively you can return them to our UK or EIRE stores (excluding those in department stores).  Refunds will be credited to your original method of payment.

International customers can only return these items by post.

For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.