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An Area Manager has sole responsibility for the profitability of their Area, and drives this through delivering excellent customer service, maximising sales and controlling costs. Inspirational leadership, strategic planning and influential communication are key to the role of an Area Manager, enabling succession planning to support internal progression across the area and business as a whole.
The role of a Branch Manager is to maximise the profit of their branch through the delivery of excellent customer service, driving sales and controlling costs all with a commercial focus. A Branch Manager is responsible for delivering visual impact, developing and leading their team to support succession planning and is also responsible for their own development.
The role of a Deputy Manager is to support the Branch Manager in maximising the profit of their branch with particular emphasis on managing customer service, maintaining operational standards and giving direction to the team. Internal progression is encouraged, hence, Deputy Managers need to be able to demonstrate the ability to develop the necessary skills, knowledge and behavior that will enable them to progress to a Branch Manager role.
Our Sales Advisors are pivotal to the success of our business. Some might argue they are our most important assets, as without Sales Advisors we have no one to serve our customers. The primary responsibility of a Sales Advisor is ultimately to provide the highest level of customer service possible, whilst maintaining the look and feel of the store and working as part of an effective team. We recognise that Sales Advisors vary greatly in terms of experience and as such we have three tiers at which they can operate: Standard, Advanced and Top Level. All Sales Advisors, at each level, have a structured, competency based training programme to follow, allowing them the opportunity to develop their skills and knowledge, and gain promotion to the next level, and subsequently gain greater rewards in terms of salary and responsibility.
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